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myGwork - LGBTQ+ Business Community Logo myGwork - LGBTQ+ Business Community · Insurance

Policy Management Officer

Philippines, Makati Employment contract · Job Posted May 31, 2026
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Job Description

JOB DETAILS / ROLE PURPOSE The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The role provides candidates with the opportunity to be the "face" of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

Job Responsibility

  • Act as the main point of contact for assigned group schemes, Sales Managers & brokers
  • Responsible for the policy management of small, medium and large corporate clients
  • Be a strong team player with good communication skills
  • Ability and eagerness to learning new skills
  • Respond to requests from external and internal clients within required TAT
  • Build positive and professional working relationships with internal clients
  • Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete
  • Demonstrate a cooperative spirit and contribute to a positive and supportive working environment
  • Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection
  • Aim to achieve a first-time resolution when communicating via email or phone
  • Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.)
  • Manage your markets effectively as per team requirements
  • Work on additional tasks that may be assigned by superior

Requirements

  • 1-2 years experience in an Policy Management/Administration role in the Insurance/Financial Services sector
  • Can work independently and with minimal supervision
  • Strong Knowledge of Microsoft Office (Excel, Word)
  • Experience in a customer and quality focused environment, producing accurate work within team turnaround times
  • Fluent English and preferably a second language
  • Applicants able to start ASAP will be prioritized
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