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The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the 'face' of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.
Job Responsibility:
Be a strong team player with good communication skills
Ability to be flexible and open to learning new skills
Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
Process 50+ email per day and work on additional tasks
Act as the main point of contact for assigned group schemes, Sales Managers & brokers
Build positive and professional working relationships with internal clients
Requirements:
Bachelors Degree
Administrative experience in a customer focused role
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office (Excel, Word)
Nice to have:
Demonstrate a cooperative spirit and contribute to a positive and supportive working environment
Responsible for the policy management of small, medium and large corporate clients
Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection
Aim to achieve a first time resolution when communicating via email or phone
Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.)
Manage your markets effectively as per team requirements
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