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Policy Management Officer - German

https://www.allianz.com Logo

Allianz

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Location:
Egypt , Cairo

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role of the Policy Management Officer involves working in a fast-moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the 'face' of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

Job Responsibility:

  • Be a strong team player with good communication skills
  • Ability to be flexible and open to learning new skills
  • Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
  • Process 40+ email per day and work on additional tasks
  • Act as the main point of contact for assigned group schemes, Sales Managers & brokers
  • Build positive and professional working relationships with internal clients
  • Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete
  • Demonstrate a cooperative spirit and contribute to a positive and supportive working environment
  • Responsible for the policy management of small, medium and large corporate clients
  • Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection
  • Aim to achieve a first-time resolution when communicating via email or phone
  • Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.)
  • Manage your markets effectively as per team requirements

Requirements:

  • Fluency in English is a must
  • Second European language is essential (German)
  • Administrative experience in a customer focused role
  • Strong knowledge of Microsoft Office (Word & Excel)
  • Experience working in pressurized environment with tight deadlines
  • High attention to detail
  • Time Management
  • Strong communication (verbal & written)
  • Team Player
  • Flexible and display ability to prioritise workload
  • Proactive and ability to use initiative, solution driven
  • Ability to work well under pressure
What we offer:
  • Our employees play an integral part in our success as a business
  • We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey
  • We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs
  • All that in a global environment where international mobility and career progression are encouraged
  • Caring for your health and wellbeing is key priority for us
  • This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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