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We are partnering with a leading Canadian Property & Casualty (P&C) insurance provider (a well-known competitor in the Canadian insurance market) undergoing a major acquisition. The company is committed to data accuracy, regulatory adherence, and providing seamless service during this critical policy migration. We are hiring Policy Conversion Representatives for up to 12-month contract to ensure the successful transfer of policy data.
Job Responsibility:
Execute manual data entry and processing tasks to migrate P&C insurance policy information from one system to another
Ensure complete data accuracy during conversion, identifying discrepancies, and applying individual judgment and decision-making to resolve scenario-based processing issues
Conduct necessary outbound calls and email correspondence with brokers for clarification or missing information related to policy conversion files
Maintain strict adherence to governance and regulatory requirements, prioritizing the quality of work to ensure no mistakes in the conversion process
Requirements:
Proven Customer service / call center experience in a role requiring high-volume, complex data processing within the insurance sector (specifically home and auto)
Exceptional attention to detail, quality-focused work ethic, strong technical aptitude, and efficient time management
Professional, clear, and effective communication skills for professional interaction with brokers via phone and email
What we offer:
Up to 12-month contract with a major Canadian P&C insurance firm, providing valuable experience in policy conversion and regulatory compliance
Benefit from 6-7 weeks of dedicated, structured training to set you up for success in the role