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Police controller

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Thames Valley Police

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Location:
United Kingdom , Abingdon

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

An opportunity for Police Officers from other Home Office Forces to transfer into mixed economy teams within Contact Management Police Control Room as Police Controllers. Teams are the first point of contact for emergency and non-emergency calls and digital interactions. Role involves taking 999/101 calls, prioritising incidents, deploying resources, and ensuring public and officer safety.

Job Responsibility:

  • Handling emergency and non-emergency calls
  • Crime Recording using systems to take reports of crime
  • Working with partner agencies to record other incidents
  • Signposting members of public to more appropriate agencies
  • Dealing with requests/queries via online platforms
  • Effectively co-ordinate the deployment of a range of police resources
  • Control spontaneous incidents by maintaining radio contact with officers
  • Making sure Police Officers and other resources have all the necessary information
  • Represent the Police Control Room at various external events

Requirements:

  • Completed probation period and confirmed in post by formal offer of appointment
  • Must live within 40 road miles of Abingdon and one other main police stations by formal offer of appointment
  • No live complaints pending
  • Hold a Full Manual UK driver’s license
  • Currently working at a Home Office force
  • Must be able to work and make decisions effectively under pressure
  • Display high levels of emotional resilience
  • Ability to travel and undertake training on a full time basis
  • Successfully complete both call taking and radio operation and despatch courses
What we offer:
  • Flexible working including job sharing and part-time
  • Wide range of Wellbeing services, partnerships and initiatives
  • Active staff support networks and buddy schemes
  • Comprehensive range of benefits and discount schemes
  • Blue Light card
  • Continuous professional development and learning

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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