Police-Based Victim Services & Emergency Social Services Caseworker

• Provide direct support services to victims and witnesses of crime and trauma
• Provide psychological first aid and practical assistance immediately following a crisis
• Provide critical incident response by attending the scene of an incident
• Provide on-going emotional support to victims/survivors of crime and non-criminal traumatic events
• Engage with vulnerable people in the community, providing support, resources, and information
• Provide information and stay current on support services available in the community
• Stay current on the criminal justice system, including the services found within said system and the rights of victims of crime in BC
• Provide updates on investigations and court support including court orientation
• Aid victims in completing Crime Victim Assistance forms, Victim Impact Statements, and any other related forms
• Provide short-term support to people impacted by disasters by collaborating with a team to secure lodging, food services and basic essentials
• Establish and maintain productive and effective working relationships with a variety of internal and external stakeholders including Crown Counsel, Probation, and the coroner’s office
• Actively participate in community meetings related to the position
• Establish and maintain client file and perform administrative duties as required
• Perform other related duties as determined by the Program Manager

• Completion of Grade 12 or GED
• Completion of a degree or diploma in the social sciences field along with two years related experience or an equivalent combination of education and experience
• Training in crisis intervention, providing support through a trauma informed lens
• Be a Canadian Citizen or have Permanent Residence status in Canada
• Obtain and maintain an RCMP Enhanced Reliability security clearance
• Valid Class 5 BC Driver’s License
• Ability to work independently and demonstrate sound judgement and skill when managing high stress situations and critical incidents
• Strong sense of professionalism, non-judgmental attitude, and the ability to manage sensitive information in a confidential manner
• Knowledge of victim issues and an understanding of the Criminal Justice System
• Superior organizational, multitasking and time management skills
• Computer experience, preferably with Microsoft Suite
• Excellent oral and written communication skills, including report writing
• Reliable transportation for work purposes
• Must have flexibility to be available and responsive outside of regular hours, as required

Basic counselling skills or victim service training is preferred