Poker Manager

• Oversees the Poker Room daily operations ensuring that all policies, procedures and gaming regulations are adhered to and consistently followed
• Establishes and oversees performance and service standards of the Poker Room
• Enforces all poker procedures and policies
• Greets guests in the casino and participates in social events and special promotions
• Professional attitude and the ability to communicate effectively with all levels of the organization
• Ability to network with people within the property, company, industry and regulatory community as needed to effectively manage our poker business
• Creation and execution of marketing promotions to drive incremental business
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value
• Ensures compliance with all regulatory agencies and with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements
• Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interview, training, candidate selection, terminations, transfers, grievances, and disciplinary actions
• Act as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations
• Monitors team member performance and analyzes staffing patterns and makes changes to ensure appropriate staffing levels are maintained
• Clearly communicates and enforces company expectations including policies, procedures, department goals and business strategy
• Perform other duties as assigned

• Minimum of two years’ supervisory experience, preferably in the gaming industry
• Minimum of three years’ experience as a Poker Dealer and/or Poker Supervisor is required
• Experience working in a union environment preferred
• Must be 21 years of age
• Ability to obtain a Gaming Occupational License within the State of Ohio
• Must be able to work independently
• Must be able to sit, stand or walk for long periods of time (4 hours)
• Must be able to respond calmly and make rational decisions when handling employee conflicts
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
• Must be able to lift and carry up to 50 lbs.
• and, have the ability to push, pull, reach, bend, twist, stoop and kneel
• Respond to visual and aural cues
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must be able to tolerate areas containing dust, loud noises and bright lights
• Must be able to work varied shifts, weekends and holidays as needed
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
• Excellent interpersonal, guest service, team building and problem solving skills
• Must present a well-groomed appearance
• Must demonstrate the ability to calmly handle stressful situations and guest concerns
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required
• Must be highly motivated and self-directed
• Must be able to read, write, speak, and understand English

Experience working in a union environment preferred