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This dynamic and challenging role sits at the intersection of the software and medical device industries and is a critical position within Baxter’s Care Communications Division. The Nurse Call Delivery Senior Manager, PMO reports to the Associate Director, Nurse Call PMO, and serves as a key internal leader within the Project Management Office. The role is responsible for leading a regional PMO team in alignment with the PMO roadmap, standardized processes, and revenue commitments. Core responsibilities include people leadership and team management to drive project execution and achieve organizational revenue goals. In addition, the Nurse Call Delivery Senior Manager, PMO partners closely with the PCoE to review and enhance PMO processes, remove implementation barriers, and ensure processes effectively support the team. This role is also accountable for budget development, direct and indirect staffing models, and tracking annual service line revenue.
Job Responsibility:
Partner with the PCoE team to identify and address PMO process improvement opportunities, including barriers to revenue recognition and project execution
Provide leadership across the PMO by driving compliance, accountability, and serving as the primary escalation point for customer issues, resourcing constraints, and SOW/SOP variations
Measure, track, and coach Project Manager performance
manage regional PMO revenue risk and maintain forecast accuracy of 85% or higher
Collaborate with regional implementation and delivery leaders to align resource allocation with revenue and execution goals
Lead strategic and mid‑ to long‑term process improvement initiatives within the Nurse Call PMO to increase efficiency and effectiveness
Build and maintain strong partnerships with Sales, Implementation, Delivery, and Product Marketing to ensure alignment on PMO processes and customer deployment strategies
Analyze customer purchasing, deployment trends, and market dynamics to identify opportunities for efficiency gains, margin improvement, and revenue acceleration
Contribute to business and product strategy by acting as a Delivery SME, including support for new product deployments and vendor partner selection
Requirements:
7+ years of experience in project management, with at least 2 years in a leadership role
Exceptional communication skills that deliver effective presentations with maximum impact with excellent oral presentation skills
Experience developing and implementing project management methodologies and standards
Strong leadership and coaching skills, with a track record of developing high-performing teams
Excellent analytical and problem-solving skills
Ability to work effectively in a fast-paced, dynamic environment
Strong understanding of project management tools, techniques, and best practices