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We are seeking a PMO Lead to oversee the day-to-day management of our Project Management Office team. The purpose of the role is to ensure the smooth and efficient delivery of projects in our Professional Services department.
Job Responsibility:
Team Leadership: Manage and support the development and career progression of PMO coordinators and administrators
Process Management: Ensure compliance with Project Management methodologies, standards, and processes throughout the project lifecycle
Governance and Documentation: Create and maintain auditable documentation for processes and templates, including the PS Operation Model (OP18)
Audit Leadership: Lead internal and external PS audits and implement corrective actions
Advisory Role: Provide advice to project managers and consultants on processes and procedures, including time entry, expenses, project estimation, change management, and procurement
Training and Onboarding: Support the training and onboarding of new staff members into Professional Services
Collaboration: Work closely with Sales and Sales Operations to ensure new projects are transitioned into delivery promptly and attend weekly Sales check-in calls with Sales Directors
Reporting: Create and distribute the monthly Board Report and provide ad hoc reporting to the business
Requirements:
Line management experience is desirable
Strong understanding of industry and technology trends
Excellent communication and customer service skills
Ability to manage escalations effectively both internally and externally
Good knowledge of business operations and processes
Strong ability to streamline processes and drive efficiencies across teams or projects
What we offer:
25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
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