PMO Lead – Global Business Services Customer Development (Sales) Transformation Job at Unilever (Metro Manila)

Job Description

Unilever is on an ambitious journey to evolve Global Business Services (GBS) into a fully integrated, value-driven intelligence engine that delivers exceptional outcomes across our global Value Streams. As the PMO Lead for CD GBS in the Philippines, you are the primary custodian of the KOA 2.0 Business Case execution within one of our most critical Hybrid markets. You will be responsible for the end-to-end delivery of the GBS roadmap, ensuring that "Process, Tech, People, and Agency Consolidation" initiatives in the approved business case moves from strategy to realized value, delivered OTIF, deploy best in class change management with operational intensity and execution excellence. You will manage a multi-horizon roadmap to release capacity within the Customer Development organization and deploy the approved business case through deep process optimization, tech integration, and agency consolidation.

Job Responsibility

Execute the Approved BC: Drive the delivery of the annual savings through process automation, landing approved Tech and agency consolidation to release capacity to the CD teams
Process: Own and Lead process changes in line with approved Business Case Taxonomy areas
Technology: Partner with GD&T, GCH to deploy the approved Tech roadmap within UL and the Hub, ensuring local systems integrate seamlessly with global GBS platforms
Agency Transformation: Lead the transition and consolidation of third-party agencies into a singular, high-performing GBS Hub, ensuring zero business disruption during the shift
Capacity Release Tracking: Monitor and validate the capacity release for CD Managers, and work closely with the market CDLT to define how to reallocate the released capacity to drive growth
Create and maintain project plans, resource allocations, and budget estimates in line with the CD Hub plan and approved Business Case with clear milestones & risk mitigation in place
Track and monitor roll-out and implementation ensuring delivery of the project on time and in full as per agreed scope, pivoting where necessary
Work collaboratively with internal multiple teams, 3rd party suppliers to ensure that they understand our project goals and deliver within quality, cost and schedule
Coordinate senior stakeholder updates and manage key project & team meetings including Steerco, core team meetings and actions, following through with owners to close actions
Stakeholder Engagement: Act as the bridge between GBS Global CD Lead and local CDVP/Country Leads to ensure the benefits of hub integration are clearly communicated
Support both internal and external stakeholder engagements, ensuring communications internally within the project and externally to stakeholders are clear and precise
People & Change Management: Design and execute a robust change management plan to upskill local teams and transition mindsets from "traditional" to "GBS-integrated" ways of working
Playbook Development: Drive ongoing refinement of roll-out playbook by working with the content leads and document all local implementation learnings into a "CD Hub Playbook" for future global rollouts

Requirements

Strong experience in Project Management including experience in managing risks, interdependencies, critical path and addressing issues
4–6+ years in Customer Development, with a proven track record of delivering complex change projects in the market
High Degree of Stakeholder Management and Strong Influencing skills with excellent communication style as this role will interact with senior leaders & diverse stakeholders
Process Knowledge: Good understanding of CD/Sales/Commercial processes is an added advantage
A can do and hands on, highly collaborative mentality
Ability to question and challenge assumptions collaboratively with intent to drive team into solutions
Strong organisational skills, including the ability to manage multiple overlapping priorities to meet key deadlines, whilst ensuring high quality output
Strong analytical skills
Strong leadership skills
To be self-motivated and skilled in managing complex situations
To thrive under tight timings and be comfortable with ambiguity
Be fluent in English and local language to operate in a global context
Team player, able to work across all levels and functions, delivering through others
Passion for learning and a commitment to deepening understanding of
A pro-active creative problem solver with a passion for projects will be the ideal fit

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PMO Lead – Global Business Services Customer Development (Sales) Transformation

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