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Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities.
Job Responsibility:
Arrive to work promptly and consistently follow schedule
Hold knowledge of the floor plan, server station assignments and table numbers
Inspect menus for cleanliness and crispness and change out when necessary
Walk through dining area and the Lounge, note and correct any irregularities
Check dining room and floors for cleanliness and takes actions where needed
Retrieve reservation books and manage daily reservation sheet
Maintain accurate seating chart and cover tally
Be able to make reservations accurately and courteously
Answer phones with knowledge of the operation of the Mountain Shadows and/or direct the guests for further assistance
Provide a smile and friendly greeting for guests, uses guest's name, confirms number in party, asks guests for their seating preference and special needs, walks with guests at their pace to the table, alerts guests of steps and inclines, assists if necessary and informs server/manager of special needs
Present menus to guests and informs server of guest present at the table and returns to the lobby to greet guests, checks dining room for guests who are ready to leave
Acknowledge and thank guests when they are leaving, ask them to return, ask about their dining experience and follow through with the manager with any guest issues
When closing, inspect for cleanliness and prepare the station for the next day
Attend all scheduled staff meetings and supplemental training sessions
Be familiar with emergency safety measures including CPR and fire evacuation procedures
Requirements:
Previous food and beverage experience preferred
Pleasant personality, speaking voice and phone etiquette
Must enjoy extensive guest and employee contact
Must adhere to practices of occupational safety and health including wearing personal protective equipment when required
Must possess a valid Maricopa County Health Dept. Food Handlers card to be kept on file