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A leading home services company in the Tampa Bay area is seeking a Plumbing Service Manager to lead the daily performance, culture, and growth of a high-performing plumbing service department. This leader will be responsible for developing technicians, driving accountability, improving operational performance, and ensuring an exceptional customer experience across every service interaction. This is a hands-on leadership role for a service-minded operator who knows how to build strong teams, coach for performance, and create a culture of professionalism, consistency, and growth.
Job Responsibility:
Recruit, hire, train, and mentor plumbing service technicians
Lead, coach, and develop a high-performing service team
Set clear expectations and hold team members accountable to company standards with fairness and consistency
Foster a positive, energetic, and growth-oriented culture within the service department
Partner with dispatch to ensure the right technician is matched to every job
Monitor department performance metrics and take proactive action on trends
Coach technicians to consistently achieve revenue and performance goals
Maintain high standards for customer satisfaction and service quality across every touchpoint
Requirements:
3+ years of Service Management experience in plumbing or home services required
Proven track record of developing, motivating, and retaining technical teams
Strong leadership presence with excellent communication skills
Highly organized with strong attention to detail and follow-through
Ability to thrive in a fast-paced, goal-driven environment
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint