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Plumbing Service Manager

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Work With Your Handz

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Location:
United States , Livermore

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Contract Type:
Not provided

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Salary:

105000.00 - 195000.00 USD / Year

Job Description:

Do you want to join a proven leader that is locally owned and operated in the Tri-Valley area with over 20 years of excellence and a rock-solid reputation? Our client prides themselves on a culture that celebrates their team’s victories through performance-based bonuses and regular company events. Unlike many in their industry, they prioritize their employees’ quality of life by offering a consistent weekday schedule with no weekends and no on-call requirements, allowing you to build a long-term career without sacrificing personal time. They are seeking an experienced Plumbing Service Manager. This is a high-impact leadership role responsible for managing technician performance, driving revenue growth, maintaining healthy margins, and providing deep technical support to the field. The ideal candidate is a hands-on technical expert with strong residential service plumbing experience and proven success leading and scaling teams in a growth-focused environment.

Job Responsibility:

  • Manage, coach, and support approximately 15 plumbing services and install technicians
  • Provide hands-on technical guidance and troubleshooting support to field technicians
  • Conduct regular team huddles, safety meetings, and one-on-one check-ins
  • Hold technicians accountable to performance, quality, and customer service standards
  • Assist with hiring, onboarding, and developing technicians as the company grows
  • Oversee daily service and install operations to ensure efficiency and profitability
  • Manage technician productivity, performance metrics, and KPIs
  • Monitor labor and material costs to maintain target gross margins
  • Utilize ServiceTitan and reporting tools to track performance and identify opportunities for improvement
  • Play a key role in scaling the business from approximately with by driving revenue
  • Support pricing strategies, job costing, and margin management
  • Contribute to departmental planning and operational improvements to support growth
  • Ensure high-quality workmanship and a consistent customer experience
  • Assist with escalated service issues and complex technical situations
  • Reinforce company standards, safety practices, and residential service best practices

Requirements:

  • 5+ years of plumbing experience with strong residential service expertise
  • Prior management or leadership experience in a plumbing service environment
  • Deep technical plumbing knowledge (non-negotiable)
  • Proven ability to manage and scale teams effectively
  • Strong understanding of service operations, metrics, and margin management
  • Comfortable working in a fast-paced, growth-oriented environment

Nice to have:

  • Experience using ServiceTitan (strongly preferred)
  • Service and sales experience in a residential plumbing environment
  • Experience managing both service and install technicians
  • Bilingual (Spanish/English a plus, not required)
What we offer:
  • Retirement plan with company match
  • Comprehensive medical, dental, vision, chiropractic, and counseling benefits
  • Paid Time Off (PTO) and paid holidays
  • Provided tools, equipment, and strong operational support
  • Regular company events and a collaborative, team-first environment

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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