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The Plumbing Install Lead is a hands-on leadership position responsible for overseeing complex residential installations, including sewer/water line replacements and major system upgrades. This role requires a unique blend of technical plumbing expertise, heavy equipment operation, and team management. The Lead ensures projects stay on schedule, remain profitable, and culminate in a five-star customer experience.
Job Responsibility:
Manage the daily operations of the installation crew, ensuring all members are productive, safe, and following the project scope
Safely operate backhoes, excavators, and other heavy machinery for trenching, pipe laying, and site restoration
Oversee and perform complex plumbing installations to ensure they meet local codes and company quality standards
Act as the primary point of contact on-site, managing customer expectations, explaining the process, and resolving any concerns with a customer service-focused background
Maintain a clean and organized job site, manage inventory and materials for each project, and ensure equipment is properly maintained
Utilize company technology to track job progress, upload photos, and manage tasks within ServiceTitan
Conduct final inspections of all work to ensure zero defects and high customer satisfaction ratings
Requirements:
At least 3-5+ years of experience in a lead plumbing installation role
Proven experience operating a backhoe or other heavy equipment is highly preferred
Possession of a CDL license is a significant advantage for transporting equipment and materials
Strong understanding of residential plumbing systems and underground utility installation
Basic technology skills are required
must be comfortable using a smartphone and iPad for daily reporting
A background in customer service is preferred to effectively communicate with homeowners and build rapport
Experience with ServiceTitan software is a significant plus
What we offer:
401(k) matching plan and PTO provided
Health, dental, life, and vision insurance provided
Company Phone and iPad are provided
Opportunities for professional development and advancement
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