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Plaza (Lobby) Ambassador

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Costa Rica , Nekajui Peninsula Papagayo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Ambassador elevates the guest experience by orchestrating the unique arrival journey of Nekajui, a Ritz‑Carlton Reserve—a sequence that leads guests from the intimate welcome at the Casita, through the iconic Plaza centered around the ancestral Ceiba tree, and onward to La Casona, the heart of the property’s social spaces. This Lady or Gentleman activates and connects all guest-facing services throughout these areas, creating a seamless transition that reflects the warmth, culture, and rhythm of a traditional Costa Rican town.

Job Responsibility:

  • Greet/Escort Guests: Warmly welcomes and escorts guests and residents through the distinct arrival spaces of the Reserve
  • Welcome & Arrival Rituals: Offers refreshing towels and hydration amenities
  • Escorts guests through the arrival pathway, sharing the story of the Plaza, the Ceiba, and the architectural concept
  • Thoughtful Guidance & Tailored Recommendations: Provides curated information and clear directions regarding property amenities, hours of operation, residential pathways, nature trails, dining spaces, and the unique cultural and natural offerings of the Guanacaste region
  • Escorting to Rooms or Residences: Introduces guests to their room or residence with elegance and clarity, highlighting essential features
  • Sense of Place & Personal Connection: May wear traditional Costa Rican attire to honor local culture
  • Shares meaningful cultural anecdotes and supports photo souvenir moments upon request
  • Guest Services: Ensure consistent presence across Casita, the Plaza, and La Casona, anticipating guest needs and supporting smooth transitions
  • Coordinate promptly with the appropriate department to resolve guest calls, requests, or concerns
  • Prioritize unresolved or outstanding guest requests from previous days
  • Follow up on all guest requests
  • Arrange transportation for guests, residents, and visitors
  • Demonstrate full understanding of Food & Beverage offerings
  • Operate the POS system with precision and support F&B service as required
  • Deliver guest items such as valet laundry, packages, and mail
  • Provide basic technology support
  • Use demographic and preference insights to personalize recommendations
  • Respond to requests for special arrangements or curated services
  • Accommodate unique guest needs with sensitivity, creativity, cultural appreciation
  • Gather, synthesize, and share information about property amenities, local events, cultural attractions
  • Support guest check‑in processes when needed
  • Oversee the Elite Arrival Experience
  • Guest Rooms: Assist with guest check‑ins when required
  • Secure valid forms of payment prior to issuing room keys
  • Activate or reissue room keys
  • Capture and enter loyalty program details
  • Coordinate with Housekeeping as needed
  • Support room change requests
  • Assist with late check‑out approvals
  • Process guest check‑outs when required
  • Clear departures in the system
  • Inform guests of messages or correspondence
  • Relations: Listen actively and respond with empathy and positivity
  • Address guest service needs professionally, graciously, and promptly
  • Support fellow Ladies and Gentlemen
  • Welcome and acknowledge every guest with genuine warmth
  • Express gratitude with authenticity
  • Anticipate guest needs proactively
  • Support guests with disabilities in a respectful and dignified manner
  • Engage guests in meaningful conversation
  • Offer genuine appreciation during every farewell
  • Communication: Communicate with guests and colleagues using polished, appropriate, and thoughtful language
  • Answer telephones with impeccable etiquette
  • Discuss work topics, activities, or concerns discreetly and professionally
  • Assists Management: Serve as a departmental role model and mentor
  • Encourage, motivate, and empower colleagues
  • Coordinate tasks and collaborate effectively with other departments
  • Working with Others: Actively listen and thoughtfully consider the concerns and perspectives of colleagues
  • Support and uplift all co‑workers with dignity and respect
  • Build and maintain positive, constructive relationships with fellow employees and across all departments
  • Approach sensitive situations with discretion, diplomacy, and integrity
  • Collaborate openly and assist others generously
  • Quality Assurance/Quality Improvement: Uphold the highest standards of quality, precision, and craftsmanship
  • Comply with established quality assurance expectations
  • Follow all guidelines, action plans, and performance expectations
  • Ensure full adherence to brand standards
  • Maintain compliance with luxury hospitality benchmarks
  • Actively identify opportunities to refine processes, close service gaps, and elevate the overall guest journey
  • Support quality‑driven initiatives across the operation
  • Demonstrate unwavering attention to detail
  • Policies and Procedures: Protect the privacy, safety, and personal security of all guests and fellow Ladies and Gentlemen
  • Maintain impeccable personal presentation
  • Safeguard all proprietary and confidential information
  • Follow all company and departmental policies and procedures
  • Protect company tools, equipment, and assets
  • Perform other reasonable duties as requested

Requirements:

  • Previous experience in luxury hospitality, guest services, or a related service‑focused environment, ideally within boutique, ultra‑luxury, or resort settings
  • Demonstrated ability to deliver intuitive, personalized service that aligns with the philosophy of Ladies & Gentlemen serving Ladies & Gentlemen
  • Strong knowledge of Costa Rican culture, heritage, and especially the Guanacaste region, with genuine enthusiasm for sharing local insights and storytelling that enhances the guest’s sense of place
  • Multilingual abilities beyond English and Spanish (e.g., French, German, Portuguese) considered an asset for enhancing guest engagement
  • Familiarity with property management systems (e.g., OPERA) and guest experience platforms used in luxury hospitality
  • Proven strength in building meaningful guest relationships, resolving concerns with grace, and anticipating both expressed and unspoken needs in high‑touch environments
  • Prior experience working in dynamic guest-facing spaces, with comfort moving between multiple service zones (arrival areas, social spaces, pathways, and room escort)
  • High level of cultural awareness and emotional intelligence, with the ability to adapt communication and service style to diverse guests
  • Training or certification in hospitality, tourism, guest experience, or related fields preferred
  • Ability to stand, walk, or move between Casita, the Plaza, and La Casona for extended periods
  • Ability to safely lift or carry objects up to 10 pounds

Nice to have:

  • Multilingual abilities beyond English and Spanish (e.g., French, German, Portuguese)
  • Training or certification in hospitality, tourism, guest experience, or related fields

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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