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Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package.
Job Responsibility:
Conducting risk assessments and forensic profiling of customer accounts
Investigating escalated cases of fraudulent activity and suspicious behaviour
Engaging with customers to understand their circumstances and ensure safe play
Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
Maintaining accurate records and completing Suspicious Activity Reports (SARs)
Collaborating with retail and digital teams to create a seamless safer gambling experience
Presenting findings to senior governance meetings and contributing to policy improvements
Requirements:
Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
Excellent communication skills and the ability to handle sensitive conversations with empathy
A sharp eye for detail and a proactive, investigative mindset
Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
Ability to work independently and as part of a remote team
Nice to have:
ICA Certificate in KYC, CDD, or AML
Experience compiling reports and presenting findings to senior stakeholders
What we offer:
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS