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Player Development Host

United States, Newkirk Employment contract 18.00 USD / Hour · Job Posted May 03, 2026
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Job Description

This position is responsible for taking care of card members and assisting with elevated level of communication skills to bring in players and increase visits to designated establishments. All positions within 7 CLANS CASINOS are responsible for the overall maintaining of excellent guest services, efficient productivity, and providing an orderly, safe, and exciting workplace. All positions within the Enterprise require attention to quality guest services skills and exceptional team work. Perform responsibilities in accordance with all Company standards, policies, and procedures. Under the direction of the Player Development Manager the incumbent builds and maintains relationships with targeted guests through personal contact by phone and in person to generate incremental gaming revenues.

Job Responsibility

  • Taking care of card members and assisting with elevated level of communication skills to bring in players and increase visits
  • Building and maintaining relationships with targeted guests through personal contact by phone and in person to generate incremental gaming revenues
  • Handling Guest Relations, including any Guest Opportunities
  • Tracking guests' visits, arranging accommodations and providing complementary amenities
  • Greeting guests in the casino and participating in social events and special promotions
  • Issuing Player's Club cards and promoting the program
  • Researching, updating, and organizing personal player information
  • Ensuring the protection of guests' rewards
  • Handling customer complaints and discrepancies
  • Providing special services to include food, beverage, transportation, cross-property events, and Player's Club programs
  • Telemarketing to active and inactive guests by mail and phone to further develop brand loyalty
  • Assisting in the development of incentive programs, host goals, dedicated events, and marketing programs

Requirements

  • Minimum of one year experience in gaming industry
  • 3 years of Guest Service experience preferred
  • High school diploma or GED equivalent
  • Bachelor's degree in business administration, Marketing, or related field preferred
  • Excellent interpersonal, communication, problem solving, and analytical skills
  • Guest Services experience preferred, however not required
  • Maintain excellent communication skills and interpersonal relations
  • Exhibit conduct in accordance with policies and procedures
  • Build and maintain relationships with guests
  • Increase the growth of gaming revenues
  • Track guests' visits, arrange accommodations and provide amenities
  • Greet guests
  • Issue Player's Club cards
  • Research, update, and organize player information
  • Ensure protection of guests' rewards
  • Handle customer complaints
  • Provide special services to include food, beverage, transportation
  • Telemarketer to active and inactive guests
  • Assist in development of incentive programs
  • Maintain up to date knowledge of gaming machines, table games
  • Maintain up to date knowledge of competitors' promotions
  • Safeguard confidential nature of records
  • Strong computer skills in Microsoft Office including Word, Excel, and Outlook
  • Must be able to provide documents showing eligibility to work in the United States
  • Required to pass a drug test and obtain and maintain a gaming license
  • Otoe Missouria Gaming License
  • Driver's License
  • Ability to work overtime, irregular hours and occasionally travel
  • Individuals must be at least 21 years of age

Nice to have

  • 3 years of Guest Service experience
  • Bachelor's degree in business administration, Marketing, or related field
  • Guest Services experience

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