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This position is responsible for taking care of card members and assisting with elevated level of communication skills to bring in players and increase visits to designated establishments. All positions within 7 CLANS CASINOS are responsible for the overall maintaining of excellent guest services, efficient productivity, and providing an orderly, safe, and exciting workplace. All positions within the Enterprise require attention to quality guest services skills and exceptional team work. Perform responsibilities in accordance with all Company standards, policies, and procedures. Under the direction of the Player Development Manager the incumbent builds and maintains relationships with targeted guests through personal contact by phone and in person to generate incremental gaming revenues.
Job Responsibility:
Taking care of card members and assisting with elevated level of communication skills to bring in players and increase visits
Building and maintaining relationships with targeted guests through personal contact by phone and in person to generate incremental gaming revenues
Handling Guest Relations, including any Guest Opportunities
Tracking guests' visits, arranging accommodations and providing complementary amenities
Greeting guests in the casino and participating in social events and special promotions
Issuing Player's Club cards and promoting the program
Researching, updating, and organizing personal player information
Ensuring the protection of guests' rewards
Handling customer complaints and discrepancies
Providing special services to include food, beverage, transportation, cross-property events, and Player's Club programs
Telemarketing to active and inactive guests by mail and phone to further develop brand loyalty
Assisting in the development of incentive programs, host goals, dedicated events, and marketing programs
Requirements:
Minimum of one year experience in gaming industry
3 years of Guest Service experience preferred
High school diploma or GED equivalent
Bachelor's degree in business administration, Marketing, or related field preferred
Excellent interpersonal, communication, problem solving, and analytical skills
Guest Services experience preferred, however not required
Maintain excellent communication skills and interpersonal relations
Exhibit conduct in accordance with policies and procedures
Build and maintain relationships with guests
Increase the growth of gaming revenues
Track guests' visits, arrange accommodations and provide amenities
Greet guests
Issue Player's Club cards
Research, update, and organize player information
Ensure protection of guests' rewards
Handle customer complaints
Provide special services to include food, beverage, transportation
Telemarketer to active and inactive guests
Assist in development of incentive programs
Maintain up to date knowledge of gaming machines, table games
Maintain up to date knowledge of competitors' promotions
Safeguard confidential nature of records
Strong computer skills in Microsoft Office including Word, Excel, and Outlook
Must be able to provide documents showing eligibility to work in the United States
Required to pass a drug test and obtain and maintain a gaming license
Otoe Missouria Gaming License
Driver's License
Ability to work overtime, irregular hours and occasionally travel
Individuals must be at least 21 years of age
Nice to have:
3 years of Guest Service experience
Bachelor's degree in business administration, Marketing, or related field