CrawlJobs Logo

Platinum Support Representative, Tier 2

dialpad.com Logo

Dialpad

Location Icon

Location:
Canada , Kitchener

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

57000.00 - 72000.00 CAD / Year
Save Job
Save Icon
Apply Position

Job Description:

As a member of the Platinum Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers and partners may face. This team is focused on supporting our partners who are supporting our product with their end users.

Job Responsibility:

  • Deliver amazing service and support to our users by providing fast and accurate responses in courteous and professional manner
  • Handle user and partner inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management
  • Create and maintain tickets with our engineering team at a high technical level
  • Monitor all live channels (chat, phone and web form) as you are scheduled to do so
  • Communicate with Dialpad partners quickly and effectively in a professional manner
  • Attend any and all advanced trainings to become an expert in our products and service
  • Adhere to all policies and procedures set forth by Dialpad and the Director/Manager of the Platinum Support team
  • Maintain the set SLA (Service Level Agreement) for each partner, Platinum support customer, general support interaction
  • Maintain the required Quality Assurance score for the Platinum Support team
  • Maintain the targeting number of tickets completed every week and strive for one-touch resolve

Requirements:

  • College degree is required (technical degree is preferred)
  • Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
  • Strong preference to having worked in the past for a well-known US company in support
  • Good home computer and internet connectivity a must (will be verified)
  • Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)
  • Minimum of three years in a call center environment preferably processing incoming calls via a ticketing system in a SIP/Telco environment
  • Technical experience/knowledge surrounding LAN/WAN, Cloud technology and VoIP
  • Ability to work shift Thursday-Monday or Friday-Tuesday, daytime hours
  • Weekend work is required

Nice to have:

  • Technical degree
  • Additional work experience in a technical field
What we offer:
  • Competitive salary, comprehensive benefits, and real opportunities for growth
  • Cutting-edge AI tools
  • Robust training program
  • Vibrant office environment
  • Inclusive culture

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Dialpad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Platinum Support Representative, Tier 2

New

Director of Sales and Marketing

Functions as the leader of the property’s sales department for properties with b...
Location
Location
Philippines , San Benito
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 4 years experience in the sales and marketing or related professional area
  • OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 10 years experience in the sales and marketing or related professional area
  • Demonstrated skills in supervising a team
  • Lodging sales experience
  • Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
Job Responsibility
Job Responsibility
  • Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue
  • Manages the property's reactive and proactive sales efforts
  • Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues
  • Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships
  • Evaluates the property’s participation in the various sales channels and develops strong working relationships to proactively position and market the property
  • Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives
  • Interfaces with regional marketing communications for regional and national promotions pull through
  • Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment
  • Fulltime
Read More
Arrow Right
New

Electrician

Are you an Electrical Engineer with FMCG manufacturing experience looking for a ...
Location
Location
United Kingdom , Spalding, Lincolnshire
Salary
Salary:
40000.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
April 17, 2026
Flip Icon
Requirements
Requirements
  • Level 3 NVQ/City & Guilds in Electrical installation
  • City & Guilds 2391 Inspection & Testing
  • Must hold a valid 18th Edition (BS7671) certification
  • Experience working in a fast-paced factory environment
  • Proven ability to read electrical schematics and troubleshoot complex control circuits
  • A "safety-first" approach with the ability to work independently under pressure
Job Responsibility
Job Responsibility
  • Respond to machinery breakdowns to minimize downtime, alongside scheduled electrical inspections
  • Fault-finding and basic programming on PLCs (Siemens, Allen Bradley, or Mitsubishi)
  • Ensuring all electrical work meets standards and adheres to regulations
  • Identifying opportunities to enhance machinery efficiency and safety protocols
  • Assisting with new equipment installations and site-wide electrical upgrades
What we offer
What we offer
  • Holiday
  • Pension
  • Company benefits
  • NO on call
!
Read More
Arrow Right
New

Stylist

Club L London is a luxury fashion brand celebrated for statement occasion wear, ...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
clubllondon.com Logo
Club L London
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record as a fashion stylist, preferably within a luxury or fast-fashion brand evidenced by a portfolio
  • Must have strong ecom experience and a trained critical eye for silhouette, shape and detail
  • Strong eye for colour, fabric, and fit
  • Ability to manage styling inventory, shoot schedules, and product returns with precision
  • Passion for fashion and an ability to forecast and execute on-trend looks
  • Ability to thrive in a fast-paced environment, problem-solve on the go, and anticipate styling needs
  • Strong ability to articulate creative direction and collaborate with multiple teams
  • A motivational and charismatic persona to ensure all global talent is upbeat and looked after on set
Job Responsibility
Job Responsibility
  • Curate and deliver sophisticated, trend-driven, internationally focused looks across campaigns, e-commerce, content, and live events
  • Tailor styling to regional markets
  • Act as the guardian of the brand’s e-commerce identity
  • Source, manage, and return styling props, equipment, and accessories
  • Coordinate and care for all samples
  • Assist product team in curating relevant and localised collections
  • Own end-to-end management of sample and stock orders, returns, and post-shoot refreshing
  • Ensure all styling tools, accessories, and kit items are organized, cleaned, and ready for use
  • Lead and develop relationships with accessory designers
  • Manage our pre-loved circular fashion projects for accessories and kit
What we offer
What we offer
  • Bi-annual bonus scheme
  • 25 days of annual leave (plus bank holidays)
  • Extra day off for your birthday
  • Flexible working hours around core hours of 10-4
  • Cycle to work scheme
  • 40% staff discount across Club L and Lavish Alice products
  • Healthcare Cashplan
  • Free onsite gym
  • Enhanced pension contribution
  • Enhanced maternity and sick pay
  • Fulltime
Read More
Arrow Right
New

Electrician

Currently, we are seeking a qualified Electrician to work collaboratively with o...
Location
Location
United States , Aberdeen
Salary
Salary:
33.79 - 43.78 USD / Hour
spi-ind.com Logo
Sierra Pacific Industries
Expiration Date
May 07, 2026
Flip Icon
Requirements
Requirements
  • 2 years recent verifiable related work history or educational equivalent
  • Knowledge of PLC troubleshooting and programming, motor control circuits, 480 volt 3-phase AC/DC motors, starters, electrical, and hydraulic systems required
  • All applicants must be 18 years of age or older
Job Responsibility
Job Responsibility
  • Install, repair, and maintain electrical and mechanical systems and mechanical defects
  • Recognize and correct mechanical defects
  • Troubleshoot and perform basic maintenance on equipment
  • Operate cutting torch, gas welder, drill press, grinder, and hand tools
  • Perform general maintenance in a safe and efficient manner and maintain a clean work area
  • There is occasional heavy lifting and working in both hot and cold environments
  • Work may consist of varied shifts, with some overtime and weekend work during busy production times
What we offer
What we offer
  • We train and promote from within
  • Excellent low-cost health benefits
  • Retirement plan with employer-paid contributions
  • Paid vacation and 10 holidays
  • full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums
  • a 401(k) with Company Match
  • additional Retirement Contributions
  • company-paid Life Insurance
  • Fulltime
Read More
Arrow Right
New

Entry-Level Labor

Entry-level labor position with opportunity to learn and explore many jobs withi...
Location
Location
United States , Sonora
Salary
Salary:
22.84 USD / Hour
spi-ind.com Logo
Sierra Pacific Industries
Expiration Date
May 11, 2026
Flip Icon
Requirements
Requirements
  • Recent, related work history
  • Verifiable references
  • Must be at least age 18
Job Responsibility
Job Responsibility
  • Learn and explore many jobs within the plant site including production, equipment maintenance, and supervision
  • Learn to fill in on various machine stations at our bark plant facility
  • Shovel, rake, and sweep wood byproducts
  • Remove material and clean out jams as necessary
  • Work is fast paced and can, at times, be demanding
  • Repetitive lifting and working in both hot and cold work environments
  • Work may consist of various shifts, with some overtime and weekend work during busy production times
What we offer
What we offer
  • We train and promote from within
  • Excellent low-cost health benefits
  • Retirement plan with employer-paid contributions
  • Paid vacation and 10 holidays
  • Full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums
  • 401(k) with Company Match
  • Additional Retirement Contributions
  • Company-paid Life Insurance
  • Fulltime
Read More
Arrow Right
New

Mobile Associate, Store-in-Store - Retail Sales

Mobile Associates, Store-in-Store are an integral part of the Retail Team respon...
Location
Location
United States , Colorado Springs
Salary
Salary:
18.00 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
  • Team Building Desire to be a part of the game-changing T-Mobile store team
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Leverage digital self-serve tools during customer interactions and the onboarding process
  • Identify customer needs and use solution-based selling techniques
  • Complete training on the T-Mobile in-store experience, new skills, products and processes
  • Partner with nearby store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Proactively reach out to potential customers to further drive sales activity
  • Builds relationships with nearby leadership and teams to help support the customer experience
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Parttime
Read More
Arrow Right
New

Payroll Accountant

We’re looking for a detail-oriented Payroll Accountant to join our finance team....
Location
Location
United States , Philadelphia
Salary
Salary:
35.00 - 40.00 USD / Hour
bhsg.com Logo
Beacon Hill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Accounting, Finance, or related field
  • 3-5+ years of payroll and/or accounting experience
  • Experience with payroll systems (ADP, Paychex, Workday, etc.)
  • Strong understanding of payroll laws, taxes, and compliance
  • Proficiency in Excel (VLOOKUPs, pivot tables a plus)
  • High attention to detail and strong organizational skills
Job Responsibility
Job Responsibility
  • Process payroll on a weekly/biweekly basis for multi-state employees
  • Ensure accuracy of wages, deductions, bonuses, and commissions
  • Reconcile payroll accounts, including wages payable, taxes, and benefits
  • Prepare and post payroll journal entries to the general ledger
  • Assist with month-end and year-end close related to payroll
  • Maintain compliance with federal, state, and local payroll tax regulations
  • Coordinate with HR on employee changes (new hires, terminations, benefits)
  • Support payroll audits and respond to internal/external inquiries
  • Prepare payroll-related reports for management
What we offer
What we offer
  • Full benefits after initial probationary period
  • Stable and growing company environment
  • Collaborative team culture with strong leadership
  • Opportunity to expand into broader accounting responsibilities
  • Fulltime
Read More
Arrow Right
New

MicroStrategy Developer

Seeking experienced MicroStrategy Developers to support a large-scale reporting ...
Location
Location
United States , Phoenix
Salary
Salary:
60.00 USD / Hour
bhsg.com Logo
Beacon Hill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of hands-on MicroStrategy development experience
  • Strong experience with MicroStrategy version 11.1 (current)
  • Proficiency in SQL, including freeform SQL development
  • Experience working in Agile environments
  • Hands-on experience sourcing data from Teradata and GCP
  • Strong understanding of database structures and working across multiple data sources
Job Responsibility
Job Responsibility
  • Design and develop MicroStrategy dashboards, reports, and dossiers
  • Modernize legacy reports into scalable, user-friendly BI solutions
  • Build and manage MicroStrategy objects and datasets
  • Leverage freeform SQL to support complex reporting requirements
  • Source and integrate data from Teradata and GCP environments
  • Collaborate with business stakeholders to gather requirements and deliver insights
  • Participate in Agile ceremonies and contribute to sprint deliverables
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy