Platform Support Job at iCapital Network (Salt Lake City)

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement
Strong product mindset and customer empathy
Skilled at turning feedback and data into actionable insights
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing
Thrives in collaborative, fast-moving environments
Relentless about outcomes
Fluent in using AI tools to solve problems, accelerate output, and inspire others

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development
Promote a culture of ownership, accountability, and high standards
Contribute to Intercom’s engineering culture

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime

Danish digital platform support agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in Danish
Good English
Curious about the latest tech
Customer service experience is a bonus
Communication skills
Empathy

Job Responsibility

Assist customers using troubleshooting skills
Become a product expert
Help via email/chat and phone calls
Use positive energy
Specialize in a specific brand

What we offer

Meal vouchers
2 extra salaries
Private health insurance after 6 months
Covered flight expenses
Airport pick-up and settling assistance
Accommodation provided in shared apartments
Complimentary Portuguese lessons
Free sports activities

Fulltime

Engineering Manager - Support Platform

Become the Engineering Manager for a team at the center of our support strategy ...

Location

Germany , Berlin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

An ability to lead Engineering teams that deliver impact quickly
Experience developing and supporting a team of engineers in their personal growth and career progression
A track record of partnering with product and design leadership to deliver great outcomes
Demonstrated impact in a similar technical leadership role
A growth mindset and eagerness to learn
The ability to thrive in an ambiguous environment with a high degree of autonomy

Job Responsibility

Partnering with engineering, product, and design leaders to shape team direction and strategy
Supporting and driving this strategy to clear impact with the help of your team
Enabling your team to achieve high levels of productivity, performance and reliability
Teaching, mentoring, coaching and being a role model for engineers and other engineering managers
Creating a collaborative, inclusive and supportive team culture focused on fast, focused, high impact execution
Helping to shape and evolve our engineering culture by contributing to our engineering organization programs

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Managed Airflow Platform (MAP) Support Engineer

Location

Salary:

Not provided

Kloud9

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science or a related field
3+ years of experience in large-scale production-grade platform support, including participation in on-call rotations
3+ years of hands-on experience with cloud platforms like AWS, Azure, or GCP
2+ years of experience developing and supporting data pipelines using Apache Airflow including DAG lifecycle management and scheduling best practices
Troubleshooting task failures, scheduler issues, performance bottlenecks managing and error handling
Strong programming proficiency in Python, especially for developing and troubleshooting RESTful APIs
1+ years of experience in observability using the ELK stack (Elasticsearch, Logstash, Kibana) or Grafana Stack
2+ years of experience with DevOps and Infrastructure-as-Code tools such as GitHub, Jenkins, Docker, and Terraform
2+ years of hands-on experience with Kubernetes, including managing and debugging cluster resources and workloads within Amazon EKS
Exposure to Agile and test-driven development a plus

Job Responsibility

Evangelize and cultivate adoption of Global Platforms, open-source software and agile principles within the organization
Ensure solutions are designed and developed using a scalable, highly resilient cloud native architecture
Ensure the operational stability, performance, and scalability of cloud-native platforms through proactive monitoring and timely issue resolution
Diagnose infrastructure and system issues across cloud environments and Kubernetes clusters, and lead efforts in troubleshooting and remediation
Collaborate with engineering and infrastructure teams to manage configurations, resource tuning, and platform upgrades without disrupting business operations
Maintain clear, accurate runbooks, support documentation, and platform knowledge bases to enable faster onboarding and incident response
Support observability initiatives by improving logging, metrics, dashboards, and alerting frameworks
Advocate for operational excellence and drive continuous improvement in system reliability, cost-efficiency, and maintainability
Work with product management to support product / service scoping activities
Work with leadership to define delivery schedules of key features through an agile framework

What we offer

Kloud9 provides a robust compensation package and a forward-looking opportunity for growth in emerging fields

Semi Sr. Platform Engineer Analyst IT Support

The Engineer Intmd Analyst is an intermediate level position responsible for a v...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Provide assistance with a product or product component development within the technology domain
Conduct product evaluations with vendors and recommend product customization for integration with systems
Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
Assist with application prototyping and recommend solutions around implementation
Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
Support projects and provide project status updates to project manager or Sr. Engineer
Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
Create installation documentation, training materials, and deliver technical training to support the organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers

Fulltime

Customer Support Technical Representative

The Customer Support Technical Representative role at 1Password involves providi...

Location

Netherlands

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

You have excellent written and spoken communication skills in English, with the ability to engage and share information effectively
2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space
Strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail
Comfort providing support via phone, email and remote support sessions
Proven ability to troubleshoot authentication protocols, including OpenID Connect and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling
Working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes
Understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques
Experience working with REST APIs, including parsing and filtering API responses using jq
Previous experience working with SCIM, SSO and automated provisioning solutions
Basic scripting experience, with familiarity in Python, Bash, or PowerShell

Job Responsibility

Deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base
Diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions
Refine service delivery by relaying feedback, bugs and product feature requests to our internal teams and stakeholders
Proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration
Maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers
Monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate
Leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation
Collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development
Maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities.

What we offer

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Company equity for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount!)

Application Production Support Engineer Generative AI

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years of relevant experience in technical support, platform operations, or engineering
Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
Experience working with business partners, engineering teams, or technology stakeholders
Demonstrated experience supporting IT services, platform operations, or infrastructure components
Strong verbal and written communication skills, with the ability to document technical issues clearly
Experience supporting operational workstreams or participating in platform improvement initiatives
Participation in resilience‑related or stability‑focused activities preferred
Ability to collaborate effectively with cross‑functional teams
Strong organizational skills and ability to manage daily workload and task priorities
Working knowledge of Generative AI concepts preferred

Job Responsibility

Understand how application support functions within the broader technology organization and contributes to business objectives
Assist with vendor coordination and day‑to‑day interactions with offshore managed services
Support efforts to improve service levels, including participating in incident management, problem management, and knowledge‑sharing initiatives
Partner with development and engineering teams to support application stability and operational readiness
Assist in collecting capacity, performance, and latency data to support platform planning efforts
Support application onboarding activities using established guidelines and standards
Contribute to fostering a collaborative and supportive team environment that encourages skill development
Participate in cost‑efficiency initiatives such as Root Cause Analysis reviews, knowledge management, and performance tuning
Assist in preparing materials for business review meetings and help align technology activities with business needs
Follow established support processes and tool standards and provide input on improvement opportunities

Fulltime

Senior Microsoft Power BI Administrator

We are seeking a skilled and detail-oriented Technical Administrator to join our...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Minimum 5 years in BI support and platform administration within medium to large IT environments
effective communicator with a service-oriented, proactive approach
detail-oriented, with strong initiative and accuracy
fluent English required
other European languages (e.g., French) are a plus

Job Responsibility

Collaborate closely with architects and operations teams to support deployment and configuration of Microsoft Power BI Service, ensuring alignment with enterprise standards
monitor health, performance, and usage of Power BI Service and related services
update data gateway platforms regularly for security and compatibility
create and configure Power BI Workspaces with appropriate roles
monitor workspace activity and permissions compliance
support deployment of Power BI content and manage user roles via Power BI Admin Portal
troubleshoot and resolve issues related to Azure tenant, data gateways, and connectivity to on-premises data sources (SQL Server, Oracle, MySQL, SharePoint)
conduct rigorous testing for new versions and patches to ensure functionality, performance, and security
enhance operational efficiency by automating tasks and defining clear procedures
train team members on gateway use and troubleshooting

What we offer

Access to Sopra Steria training and personal development academy
company car lease or mobility budget
company laptop and new iPhone
private health insurance coverage
meal vouchers
social security and pension plan
competitive salary
26 holiday days

Fulltime

Platform Support

iCapital Network

Location:
United States , Salt Lake City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Platform Support

Engineering Manager - Support Platform

Danish digital platform support agent

Engineering Manager - Support Platform

Managed Airflow Platform (MAP) Support Engineer

Semi Sr. Platform Engineer Analyst IT Support

Customer Support Technical Representative

Application Production Support Engineer Generative AI

Senior Microsoft Power BI Administrator

Platform Support

iCapital Network

Location:United States , Salt Lake City

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Platform Support

Engineering Manager - Support Platform

Danish digital platform support agent

Engineering Manager - Support Platform

Managed Airflow Platform (MAP) Support Engineer

Semi Sr. Platform Engineer Analyst IT Support

Customer Support Technical Representative

Application Production Support Engineer Generative AI

Senior Microsoft Power BI Administrator

Location:
United States , Salt Lake City

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 18, 2026