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Platform Support

icapital.com Logo

iCapital Network

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Location:
United States , Salt Lake City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

60000.00 - 85000.00 USD / Year
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Job Description:

iCapital is seeking a motivated and client focused Analyst or Associate to join the Platform Technology Support team. This role will support the onboarding, entitlement management, and day-to-day service operations of iCapital’s rapidly growing digital, integrated platform. This individual will partner with both external users and internal stakeholders to resolve technical inquiries, maintain a seamless platform experience, and ensure the successful delivery of platform solutions across the white label ecosystem.

Job Responsibility:

  • Execute end-to-end technical and operational deliverables on recurring platform engagements, ensuring consistent, high-quality service
  • Manage daily workflows with a strong client first mindset while maintaining platform stability and user satisfaction
  • Partner closely with Product Managers, Relationship Managers, and Implementation teams to deliver a best-in-class platform experience
  • Ensure external user access aligns with client expectations and support onboarding to tailored white label platform solutions
  • Facilitate internal user entitlement management across iCapital’s suite of proprietary systems
  • Respond to technical inquiries from internal and external users via the ticketing system across iCapital’s digital ecosystem
  • Troubleshoot moderate to complex technical issues
  • escalate and collaborate with product specialists as needed for timely resolution
  • Document processes, recurring technical issues, and best practices to support new product solutions and operational improvements
  • Synthesize customer feedback and partner with cross functional teams to help enhance iCapital’s digital offerings
  • Participate in or lead customer demonstrations as new features or solutions are introduced
  • Maintain and update team documentation, including process guides and operational materials

Requirements:

  • 1-5+ years of experience in client technical support, data operations, or a programming environment within a fast‑paced or agile organization
  • Bachelor’s degree is required
  • Strong communication skills and comfort interacting with external partners and internal business stakeholders
  • Able to prioritize effectively with excellent time‑management skills
  • Demonstrated ability to work independently as well as collaboratively within a team
  • Experience analyzing complex technical problems and translating them into clear, actionable steps
  • Strong attention to detail with the ability to research systems, identify issues, and recommend solutions

Nice to have:

  • Experience with data integrations is a plus
  • Familiar with alternative investments or financial technology (FinTech) is preferred
What we offer:
  • Equity for all full-time employees
  • Annual performance bonus
  • Employer matched retirement plan
  • Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
  • Parental leave
  • Unlimited paid time off (PTO)

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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