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Platform Support Manager

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Arrive Logistics

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Location:
United States , Chicago

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

112000.00 - 140000.00 USD / Year
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Job Description:

The Platform Support Manager will lead the Arrive Enterprise IT Team in resolving frontline issues for internal and external customers using Arrive Logistics’s ARRIVEnow Platform. This team serves as the go-to resource for troubleshooting complex escalations, providing technical support, offering mentorship, and issue triage.

Job Responsibility:

  • Manage the daily operations of the department
  • Provide white glove customer service to our external partners and internal users
  • Develop and identify improvements to current processes
  • Work with management to establish department goals and objectives
  • Develop and monitor team KPIs
  • Build and maintain relationships with internal and external key stakeholders
  • Escalate issues to the appropriate product and development teams
  • Utilize information repositories, team resources, and product release documentation
  • Collaborate, communicate and understand business needs with management, Product, and Development teams
  • Take a proactive approach to expanding the team’s knowledge and output
  • Develop and maintain a team training program

Requirements:

  • Bachelor’s degree in Computer Science, or related field
  • 6+ years of platform support and/or related technical experience
  • 2+ years of management and/or project leadership experience
  • Experience in a multi-faceted, enterprise SaaS solution, preferred
  • Excellent written, presentation, and communication skills and ability to articulate complex processes to key business leaders
  • Some knowledge of programming languages preferred (SQL, Java, HTML)
  • Detail-oriented and strives for continuous improvement
  • Ability to problem solve unique & complex issues, both independently & collaboratively
  • Ability to build positive and productive working relationships across a variety of teams and partners
  • Ability to organize, plan, and prioritize team resources

Nice to have:

  • Experience in a multi-faceted, enterprise SaaS solution
  • Some knowledge of programming languages preferred (SQL, Java, HTML)
What we offer:
  • Medical, dental, vision, life, and disability coverage
  • Matching 401(k) program
  • Employee Resource Groups
  • Office wide engagement activities, team events, happy hours
  • Casual dress code
  • CTA and L train stops walking distance
  • LifeStart gym in office building
  • Free counseling sessions through Employee Assistance Program
  • Referral Program
  • Company paid holidays, paid vacation time and wellness days
  • 100% paid parental leave
  • Relocation assistance

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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