Platform Support Manager Job at Arrive Logistics (Chicago)

Platform Support Manager

The Platform Support Manager will lead the Arrive Enterprise IT Team in resolvin...

Location

United States , Austin

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, or related field
6+ years of platform support and/or related technical experience
2+ years of management and/or project leadership experience
Experience in a multi-faceted, enterprise SaaS solution, preferred
Excellent written, presentation, and communication skills and ability to articulate complex processes to key business leaders
Some knowledge of programming languages preferred (SQL, Java, HTML)
Detail-oriented and strives for continuous improvement
Ability to problem solve unique & complex issues, both independently & collaboratively
Ability to build positive and productive working relationships across a variety of teams and partners
Ability to organize, plan, and prioritize team resources

Job Responsibility

Manage the daily operations of the department. Evaluate performance, hold direct reports accountable and address any issues appropriately. Hire, promote and performance-manage as needed
Provide white glove customer service to our external partners and internal users. Develop and automate workflows to improve user experience
Develop and identify improvements to current processes that improve productivity and quality of the team
Work with management to establish department goals and objectives. Detail steps to achieve objectives and delegate tasks appropriately
Develop and monitor team KPIs. Run, monitor and analyze reports and provide updates to leadership. Implement related improvements as suggested by data and knowledge of challenges
Build and maintain relationships with internal and external key stakeholders. Maintain regular communication with Product & Development teams and create a release-centric support structure
Escalate issues to the appropriate product and development teams. Follow the incident management process to escalate issues. Take ownership of communication to the business and provide high level support during incidents
Utilize information repositories, team resources, and product release documentation to ensure that account administration and technical support stays consistent, timely and progressive for users
Collaborate, communicate and understand business needs with management, Product, and Development teams. Utilize resources to add enhancements and improvements based on issues that have been raised and best practice
Take a proactive approach to expanding the team’s knowledge and output. Seek opportunities to resolve pain points amongst stakeholders and continue to find ways to provide better service to our internal and external customers

What we offer

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
Invest in your future with our matching 401(k) program
Build relationships and find your home at Arrive through our Employee Resource Groups
Enjoy office wide engagement activities, team events, happy hours and more
Leave the suit and tie at home
our dress code is casual
Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown
Park your car for free on site
Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew
Sweat it out with the team at our onsite gym

Fulltime

AI and DevOps Platform Support Manager

AI and DevOps Platform Support Manager is accountable for management of complex/...

Location

Canada , Mississauga

Salary:

145100.00 - 217700.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Relevant experience in a technical leadership or management role with demonstrated success in building and scaling a high-performing support team
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Exceptional communication and presentation skills, with the ability to articulate a technical vision and report on key metrics to senior leadership
A strong track record of developing and executing a strategic roadmap for a technical platform, balancing new features with a dedicated 'book of work' for stability
Demonstrable experience leading resilience initiatives such as wargaming, disaster recovery planning, and incident response simulation
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

Fulltime

AI and DevOps Platform Support Manager

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in a technical leadership or management role with demonstrated success in building and scaling a high-performing support team
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Exceptional communication and presentation skills, with the ability to articulate a technical vision and report on key metrics to senior leadership
A strong track record of developing and executing a strategic roadmap for a technical platform, balancing new features with a dedicated 'book of work' for stability
Demonstrable experience leading resilience initiatives such as wargaming, disaster recovery planning, and incident response simulation
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Senior Manager, AI Platform Support Lead

The AI Platform Support Lead will oversee the support and operations of AI-drive...

Location

India , Chennai

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

BA/BS or MBA/ MS degree with 9+ years of relevant experience in Platform Support and Operations Management
Experience in managing support and operations for platforms that utilize Generative AI, Large Language Models, and AI agents
Proficiency in IT lifecycle management and experience working within a regulatory environment
Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation
Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner
Capable of making decisions in situations of uncertainty and taking decisive actions
A mindset focused on continuous innovation and improvement
Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes
Strong focus on customer satisfaction and effective stakeholder management

Job Responsibility

Manage the day-to-day operations and support for AI platforms
Collaborate with AI platform engineering and other platform teams to ensure the smooth deployment and maintenance of AI platforms
Provide assistance to end-users and work to enhance customer satisfaction
Monitor AI platforms to ensure they perform optimally, are reliable, and cost-effective
Manage stakeholders to ensure AI platforms meet business, compliance and IT requirements
Lead efforts in incident response and troubleshooting for any platform issue
Develop and implement best practices for supporting AI platforms
Oversee software and service vendors and maintain strong vendor relationships

Fulltime

Manager, Statistical Analysis Platform Support Lead

The Statistical Analysis Platform Support Lead will oversee the support and oper...

Location

India , Chennai

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

BA/BS or MBA/MS degree with over 5-10 years of relevant experience in a Statistical Analysis Platform Support and Operations management
Proficiency in IT lifecycle management and experience working within a Regulatory environment
Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation
Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner
Capable of making decisions in situations of uncertainty and taking decisive actions
A mindset focused on continuous innovation and improvement
Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes
Strong focus on customer satisfaction and effective stakeholder management

Job Responsibility

Manage the day-to-day operations and support of statistical analysis platforms
Collaborate with end-users and other platform teams to ensure the smooth deployment and maintenance of statistical analysis platforms
Provide assistance to end-users and work to enhance customer satisfaction
Monitor the statistical analysis platforms to ensure they perform optimally, are reliable, and cost-effective
Manage stakeholders to ensure statistical analysis platforms meet business, compliance and IT requirements
Lead efforts in incident response and troubleshooting for any application issue
Develop and implement best practices for supporting statistical analysis platforms
Oversee software and service vendors and maintain strong vendor relationships

Fulltime

Senior Staff Platform Manager - Datacenter Automations

We are seeking a highly experienced Senior Manager, Datacenter Automation to ove...

Location

Pakistan , Lahore, Karachi, Islamabad

Salary:

Not provided

10Pearls

Expiration Date

Until further notice

Requirements

15+ years in datacenter operations, production support, and application deployment
Advanced knowledge of Automic Workload Automation
Expert-level skill with GoAnywhere and Connect:Direct
Strong technical background in Windows, Unix, Oracle, and SQL platforms
Solid understanding of networking concepts, administration, and cloud architecture
Excellent troubleshooting capabilities, incident tracking discipline, and professional stakeholder communication

Job Responsibility

Manage, support, and optimize Job Schedulers (Automic) and Managed File Transfer (MFT) tools (GoAnywhere, Connect:Direct)
Design and implement automated datacenter tasks with built-in exception handling and controlled rerun capabilities
Deploy approved changes across multiple infrastructure platforms
Monitor enterprise alerts and system batches
Provide rapid impact analysis and execute rectification plans to minimize MTTR and maximize uptime
Evaluate cross-application file transfer requirements, implement optimal configurations, conduct rigorous testing, and enforce strict operational controls
Enforce High Availability (HA) across primary and secondary sites
Support disaster recovery testing, audits, and regulatory compliance
Partner with infrastructure owners, application teams, and external vendors in a 24/7 shift rotation to resolve complex technical issues

Sr Manager, Platform DevOps

This role leads globally distributed DevOps/SRE teams across the US and India, w...

Location

United States , Frisco; Atlanta; Bellevue

Salary:

160000.00 - 288500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 7 years of related work experience OR a combination of education and experience deemed equivalent. Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
7-10 years Relevant Product Management experience in an agile software product development environment. (Required)
2-4 years Experience in a leadership role. (Required)
7-10 years Technical Leadership: Strong command of cloud infrastructure (AWS & Azure), CI/CD systems, GitLab administration, IaC tools (Terraform/CloudFormation/Bicep), automation, and modern DevOps/SRE methodologies. (Preferred)
2-4 years Experience managing teams of 5 or more resources in direct reporting relationships in a Platform Management organization. (Preferred)
At least 18 years of age
Legally authorized to work in the United States
Strong understanding of Software Development Life Cycle (SDLC) and Agile methodologies
Experience delivering complex technology initiatives across engineering and operations
Expertise in vulnerability management, cloud security procedures, secure SDLC, compliance frameworks, and regulatory alignment

Job Responsibility

Lead and manage distributed DevOps/SRE teams (US and India) globally, ensuring effective workforce planning, shift and availability management, performance development, mentorship, and continuous skill growth aligned with organizational needs
Own the security and vulnerability management lifecycle, ensuring timely remediation, cloud posture hardening, secure configuration management, and alignment with enterprise security, governance, and risk controls
Lead implementation of observability platforms across monitoring, logging, tracing, and alerting
develop dashboards and insights to proactively identify failures, bottlenecks, and performance deviations
Define and implement continuous improvement practices across technical fields and organizational processes
Drive SRE frameworks, including SLA/SLI/SLO definitions, reliability measurement, error-budget policies, and adoption of standards that improve operational excellence
Provide end-to-end ownership of incident management, including response coordination, root-cause analysis (RCA), post-incident reviews, and implementation of corrective actions to strengthen system resilience
Oversee technical vendor relationships to incorporate feature and function requests into product releases
Drive and maintain the current and future technical roadmap in collaboration with design and architecture teams
Collaborate with product, architecture, quality, and security organizations to align technical priorities and delivery objectives

What we offer

competitive base salary
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

Ai And Devops Platform Support Lead

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in a hands-on technical or support leadership role
Experience contributing to architecture discussions and ensuring solutions align with enterprise standards and long-term maintainability
Experience working with senior stakeholders or technology partners
Demonstrated experience supporting IT service improvements or platform stability initiatives
Strong communication and presentation skills, with the ability to convey technical concepts clearly
Experience supporting or contributing to technical roadmaps or operational workstreams
Experience participating in resilience-related activities such as incident simulations, disaster recovery exercises, or stability testing
Ability to collaborate with cross-functional support teams and technology groups
Strong organizational and workload-planning skills
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives
Assist with vendor relationship management, including coordination with offshore managed services
Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge-sharing practices
Partner with development teams to guide improvements in application stability and supportability
Contribute to frameworks for managing capacity, throughput, and latency
Assist in defining and implementing application onboarding guidelines and standards
Support team members by fostering a collaborative environment and encouraging skill development
Participate in cost-reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training
Participate in business review meetings to help align technology tools and strategies with business requirements
Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program

Fulltime

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