Platform Support Engineer

• Manage global operational support and troubleshooting, ensuring resolutions are delivered within SLA and minimizing client impact
• continuously enhance existing processes by integrating new technologies
• adjust automation scripts to streamline daily work processes
• collaborate effectively with team members, fostering a spirit of teamwork and assisting co-workers as needed
• utilize critical thinking and problem-solving skills to address issues and enhance platform performance
• report bugs and performance-related issues for future improvement
• maintain up-to-date documentation of solutions for knowledge transfer and enhanced customer support
• undertake ad-hoc assignments as required.

• Proficiency in Linux scripting (Bash, basic understanding of Python)
• experience with cloud infrastructure (Microsoft Azure) and container orchestration (Kubernetes, Docker)
• knowledge of infrastructure as code (e.g., Terraform) and deployment/configuration automation (Jenkins Pipeline)
• familiarity with continuous integration, deployment, and delivery practices
• understanding of databases (e.g., Flexible Server PostgreSQL, Synapse Pools) and application logging tools (Elasticsearch)
• experience with monitoring tools (Grafana, Prometheus, Dynatrace) and distributed systems (e.g., Spark)
• knowledge of messaging-based systems (e.g., Kafka) and data science tooling (e.g., Jupyterhub, R-Studio)
• expertise in UI-Path Robotics & Automation and Informatica (IDMC) full tools stack
• proficient with common agile working tools (e.g., Jira, Confluence, Git)
• demonstrates a DevOps mindset, taking responsibility for building and running applications
• fluent in English (written and spoken)
• team player with the ability to work in flexible and service-oriented environments
• experience in ITIL organizations and KPI-driven environments (e.g., ServiceNow)
• strong customer orientation and focus.

Proficiency in other languages is a plus.

• Hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• company bonus scheme
• pension
• employee shares program
• multiple employee discounts
• career development and digital learning programs
• international career mobility
• lifelong learning opportunities
• flexible working
• health and wellbeing offers
• healthcare benefits
• parental leave benefits
• support for career breaks.