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Platform Support Engineer L2

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NTT DATA

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The SIEM Platform Support Engineer (L2) plays a crucial role in managing escalated technical issues and providing expert support for the SIEM platform. This position requires a bachelor's degree in Information Technology or Computer Science, along with relevant security certifications. The ideal candidate will have 5 to 8 years of experience in technical support, particularly in security operations. Responsibilities include troubleshooting complex problems, integrating data feeds, and collaborating with engineering teams. Strong communication and problem-solving skills are essential for success in this role.

Job Responsibility:

  • Escalated Ticket Handling
  • In-depth Troubleshooting
  • Data Integration and Configuration
  • Collaboration with Engineering
  • On-the-Job Training
  • SIEM Platform Expertise
  • Security Operations Support

Requirements:

  • Bachelor’s degree or equivalent in Information Technology or Computer Science or related field
  • Relevant Security certifications
  • Medium level experience providing SOC platform technical support upto 8 yrs
  • SME on SIEM platforms
  • Technical troubleshooting skills
  • Customer communication skills
  • Problem-solving skills
  • Knowledge of security concepts
  • Proficient with analyzing log files and standard debugging concept

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
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