CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Platform Support Engineer L2

India, Bengaluru · Job Posted January 29, 2026
Apply Position
Job Link Share

Job Description

The SIEM Platform Support Engineer (L2) plays a crucial role in managing escalated technical issues and providing expert support for the SIEM platform. This position requires a bachelor's degree in Information Technology or Computer Science, along with relevant security certifications. The ideal candidate will have 5 to 8 years of experience in technical support, particularly in security operations. Responsibilities include troubleshooting complex problems, integrating data feeds, and collaborating with engineering teams. Strong communication and problem-solving skills are essential for success in this role.

Job Responsibility

  • Escalated Ticket Handling
  • In-depth Troubleshooting
  • Data Integration and Configuration
  • Collaboration with Engineering
  • On-the-Job Training
  • SIEM Platform Expertise
  • Security Operations Support

Requirements

  • Bachelor’s degree or equivalent in Information Technology or Computer Science or related field
  • Relevant Security certifications
  • Medium level experience providing SOC platform technical support upto 8 yrs
  • SME on SIEM platforms
  • Technical troubleshooting skills
  • Customer communication skills
  • Problem-solving skills
  • Knowledge of security concepts
  • Proficient with analyzing log files and standard debugging concept
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Platform Support Engineer L2

8 matching positions

New

Sr. Support Engineer (L2)

We are currently seeking a Sr. Support Engineer (L2) to join our team in Bangalo...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
  • Effective operation in a 24×7 support model with rotating shifts
  • Perform advanced troubleshooting across supported data platforms
  • Execute reruns, restarts, backfills, and rollbacks to restore service
  • Conduct data validation and reconciliation to confirm recovery
  • Apply temporary mitigations to stabilize production workloads
  • Restore service quickly and safely. Escalate to L3 only when an engineering change is required
  • Provide complete diagnostic information, impact assessment, and attempted remediation details during escalation
Job Responsibility
Job Responsibility
  • Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
  • Effective operation in a 24×7 support model with rotating shifts
  • Perform advanced troubleshooting across supported data platforms
  • Execute reruns, restarts, backfills, and rollbacks to restore service
  • Conduct data validation and reconciliation to confirm recovery
  • Apply temporary mitigations to stabilize production workloads
  • Restore service quickly and safely. Escalate to L3 only when an engineering change is required
  • Provide complete diagnostic information, impact assessment, and attempted remediation details during escalation
Read More
Arrow Right

MuleSoft Support Engineer (L2 / L3)

We are currently seeking a MuleSoft Support Engineer (L2 / L3) to join our team ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong hands-on experience with MuleSoft Anypoint Platform
  • Expertise in Mule 4 and integration patterns
  • Experience in L2/L3 production support environments
  • Strong knowledge of DataWeave and debugging techniques
  • Understanding of REST, SOAP, messaging systems (JMS, Kafka, etc.)
  • Experience with CloudHub and/or Runtime Fabric
  • Familiarity with API Manager, Exchange, and API governance
  • Knowledge of monitoring and logging tools (Splunk, ELK, etc.)
  • Experience with enterprise integrations (Salesforce, SAP, ERP, etc.)
  • Understanding of ITIL processes (Incident, Problem, Change Management)
Job Responsibility
Job Responsibility
  • Provide L2 and L3 support for MuleSoft platform and integrations
  • Act as escalation point for critical and complex production issues
  • Ensure SLA adherence, incident resolution, and system stability
  • Monitor APIs, integrations, and runtimes (CloudHub / Runtime Fabric)
  • Perform root cause analysis (RCA) and implement preventive solutions
  • Own problem management and recurring issue resolution
  • Guide and support L1 teams where applicable
  • Monitor integrations using Anypoint Monitoring, Splunk, or similar tools
  • Identify and resolve failures in APIs, batch jobs, and message queues
  • Analyze logs and alerts to proactively detect issues
  • Fulltime
Read More
Arrow Right

Networking Service Delivery Field Support Engineer (L2)

The Networking Service Delivery Field Support Engineer (L2) is a developing engi...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good communicate skills, both verbal and written
  • Ability to plan activities and projects well in advance and take into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
  • Bachelor's degree or equivalent in Information Technology or Computing or related
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Job Responsibility
Job Responsibility
  • Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right

Technical Support Engineer L2 – Network Management

Deliver high-quality technical assistance for NMS and SIEM products like JUNOS S...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization and Scripting
  • Must have hands on experience with Linux system level troubleshooting
  • Must be experienced in handling large-scale software applications deployment, configuration [config files and script based] and debugging
  • Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required
  • Superior verbal, written communication and customer handling skills
  • Experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable
  • Experience with any Security Information and Event Management (SIEM) product like Arcsight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, McAfee Enterprise Security Manager etc
  • Hands on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM), and understanding of K8s, dockers and containers
  • Knowledge of ScreenOS and JUNOS based devices a plus
  • Hands on Experience with scripting like Shell, Python, Ansible etc a plus
Job Responsibility
Job Responsibility
  • Deliver high-quality technical assistance for NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA)
  • Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment
  • Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution
  • Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation
  • Work with L3 team to develop product trainings and contribute towards knowledge base articles
  • Ability to troubleshoot and debug complex, unique networks with mixed media and protocols
  • Timely completion of training and certification as assigned
  • Ability to mentor newly hired support engineers and peers in technical areas of specialty
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

L2 Support Engineer

We are currently seeking a L2 Support Engineer to join our team in Noida, Uttar ...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–8 years of experience in application production support, digital operations, or enterprise service delivery environments
  • Experience supporting customer-facing web/mobile applications in transactional or digital commerce ecosystems
  • Strong understanding of incident management, problem management, production support processes, and ITSM operating models
  • Experience working within offshore delivery models supporting global enterprise customers
  • Familiarity with observability platforms, application log analysis, and operational reporting practices
  • Experience coordinating across engineering, product, infrastructure, and service management teams during production incidents
  • Experience supporting hospitality, booking, eCommerce, or other customer-facing transactional platforms is highly preferred
  • Excellent verbal and written communication skills with the ability to engage effectively across technical and business stakeholders
  • Demonstrates ability to make sound operational decisions independently and adapt quickly in dynamic support environments
  • Demonstrates strong operational responsiveness and accountability during support hours, including participation in rotational on-call support
Job Responsibility
Job Responsibility
  • Monitor production systems, alerts, dashboards, and customer-impacting signals to identify operational issues proactively
  • Perform incident triage, impact assessment, prioritization, and escalation coordination for production issues
  • Coordinate escalations across support, engineering, infrastructure, and customer stakeholders to ensure timely issue resolution
  • Manage support queues and ensure timely ownership, updates, escalation, and resolution tracking
  • Support incident, problem, and service management processes in alignment with operational SLAs and support standards
  • Support major incident management activities including impact assessment, stakeholder coordination, recovery tracking, and post-incident follow-through
  • Participate in root cause analysis (RCA) discussions and contribute toward long-term operational improvements and recurring issue reduction
  • Collaborate closely with the Customer Offshore Manager to maintain operational alignment, communication transparency, and effective support coordination
  • Participate in major incident calls, escalations, operational reviews, and stakeholder communication during high-impact production issues
  • Ensure timely, accurate, and audience-appropriate communication during incidents, operational updates, and service reviews
  • Fulltime
Read More
Arrow Right

Networking Service Delivery Field Support Engineer (L2)

The Networking Service Delivery Field Support Engineer (L2) is a developing engi...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good communicate skills, both verbal and written
  • Ability to plan activities and projects well in advance and take into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
  • Bachelor's degree or equivalent in Information Technology or Computing or related
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Job Responsibility
Job Responsibility
  • Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right

Networking Service Delivery Field Support Engineer (L2)

The Networking Service Delivery Field Support Engineer (L2) is a developing engi...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good communicate skills, both verbal and written
  • Ability to plan activities and projects well in advance and take into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
  • Bachelor's degree or equivalent in Information Technology or Computing or related
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Job Responsibility
Job Responsibility
  • Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensure that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail
  • Liaise with all stakeholders including client IT environments, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution
  • Investigate second line support calls assigned and identify the root cause of incidents and problems following knowledge articles
  • Respond to and diagnose all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
  • Ensure incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensure the efficient and comprehensive resolution of incidents and requests
  • Apply tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigate problems in systems, processes and services and assist with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right

Global L2 Support Engineer

As the #1 low-code application development platform, OutSystems provides custome...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
outsystems.com Logo
OutSystems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and able to clearly communicate recommendations for improvement
  • Intermediate knowledge of Databases and query optimization (SQL Server and Oracle)
  • Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH
  • Degree in Engineering or other technology-related degrees (BSc, MSc). 4 years' work experience in lieu of degree
  • Tech savviness and drive to solve complex problems with the ability to deconstruct problems into smaller pieces, with little or no preset resolution pattern
  • Fluency in English and Japanese is a must
  • .NET web apps (C#, ASP.NET)
  • Java, JavaScript, REACT, CSS, HTML
  • REST/SOAP web services, XML, XSD
  • Mobile tech (Objective C, iOS Apps, Android Studio, Cordova/PhoneGap)
Job Responsibility
Job Responsibility
  • Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks
  • Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues
  • Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis
  • Bridge with internal teams to be a part of our product’s continuous improvement process
  • Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers
  • Fulltime
Read More
Arrow Right