Platform Support Associate

Berry Street is a business-in-a-box platform enabling registered dietitians to start and scale private practices that accept health insurance. We provide all of the software needed to run a thriving practice—plus administrative services like insurance contracting, eligibility verification, customer support, claims billing, and even patient acquisition. We’re looking for a Platform Support Associate to join our Customer Experience team. This role will report to our Platform Operations & Experience Lead and is perfect for someone who enjoys structured work in a collaborative environment, has a knack for customer service, and can navigate basic AI tools with ease. You’ll help keep our platform running smoothly by managing support tickets, monitoring our offshore Customer Experience team, and ensuring our trusty AI assistant ("Lorikeet") delivers high-quality responses. This is an entry-level position that offers stable hours and consistent responsibilities, ideal for someone who is a self-starter and can work independently.