CrawlJobs Logo
iCapital Network Logo iCapital Network · IT - Administration

Platform Support Analyst

United States, Salt Lake City 60000.00 - 70000.00 USD / Year · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

iCapital is looking to hire an Analyst to join its Platform Technology Support team. The team provides technical support to its rapidly growing client base of financial advisors and individual investors, as part of the company’s mission to create a best-in-class user experience. This individual will have a strong client orientation and technical skillset, who is interested in working in a fast-paced, collaborative, and entrepreneurial environment. This position will be responsible for researching, collaborating, and solving technical issues as it relates to iCapital’s integrated platform. The ideal candidate will thrive in a collaborative, multi-disciplinary team environment across multiple locations, working in a fast-paced and entrepreneurial setting.

Job Responsibility

  • Respond in a timely manner to client inbound support requests and maintain updates during troubleshooting
  • Engage in the initial triage of support requests and either resolve or escalate to the appropriate secondary Support team
  • Maintain an accurate recording of troubleshooting steps and document knowledgebase articles in the CRM
  • Communicate with Client Sales teams on new technical issues and explaining resolutions
  • Utilize a variety of technical tools for troubleshooting for API, database, and data retrieval
  • Help the support team streamline processes or develop new methods for issue tracking
  • Take initiative on assigned support requests and collaborating with engineers from multiple teams to solve problems
  • Educate internal departments regarding the best practices to resolve technical issues
  • Participate in event driven initiatives related to the rollout of new system capabilities and functionality
  • Synthesize customer feedback and collaborate with other departments to optimize the user experience
  • Create documentation for new product solutions and enhancements to existing technology, as well as producing resources to enable staff to determine technical issues

Requirements

  • Bachelor’s degree in computer science, information technology, business administration or a related field
  • 1-3 years of experience in technical support
  • Strong technical background, with experience in troubleshooting and resolving technical issues
  • Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders
  • Strong problem-solving skills, with the ability to think creatively and strategically
  • Able to work in a fast-paced, dynamic environment
  • Excellent time management skills and ability to prioritize tasks
  • Proven ability to multi-task and work both independently and as a team player
  • Experience working with APIs and databases, with a strong understanding of how to utilize them to resolve technical issues
  • Attention to detail with the ability to analyze and research systems to rectify issues and provide solutions
  • Technical experience and comfortable working with spreadsheets, business intelligence tools, and an understanding of databases

Nice to have

  • Experience working with cloud-based technologies, such as AWS or Azure
  • Knowledge of security protocols and best practices for securing data and systems
  • Familiar with alternative investments and financial technology

What we offer

  • Equity for all full-time employees
  • Annual performance bonus
  • Employer matched retirement plan
  • Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
  • Parental leave
  • Unlimited paid time off (PTO)
iCapital Network - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Platform Support Analyst

8 matching positions

Data Platform Support Analyst

The Data Governance Foundation Analyst 2 is a developing professional role. App...
Location
Location
Mexico , Ciudad De Mexico
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 0-2 years of relevant experience
  • Demonstrated influencing, facilitation and partnering skills
  • Ability to collaborate by building partnerships and work with others to meet shared objectives
  • Analytical, flexible, team-oriented and have good interpersonal skills
  • Communicates effectively
  • Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)
  • Licenciatura en Ciencias de la Computación, Ingeniería en Computación, Sistemas de Información, Analítica de Datos o carrera afín
  • Conocimiento en bases de datos relacionales y SQL
  • Lenguaje de programación Python, enfocado en análisis de datos y automatización básica
  • Conocimiento básico o práctico en herramientas analíticas y de visualización (por ejemplo: SAS, Tableau, Cognos o similares)
Job Responsibility
Job Responsibility
  • Interprets data and makes recommendations
  • Researches and interprets factual information
  • Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices
  • Manage relationships with key stakeholders across the organization, including the day-to-day execution activities and meetings
  • Identifies policy gaps and formulates, facilitates and reviews policies, standards and procedures with program leads and managers
  • Analyzes, interprets and synthesizes information to develop content and design materials for Town Halls, Staff meetings, and other presentations
  • Researches and communicates project or program status, including any potential risks, issues or dependencies that need escalation or change to project or program leads
  • Liaise with other Citi risk organizations to determine and maintain appropriate alignment
  • Develops new data collection and evaluation approaches, including formatting of design, compiling data, and its relevancy and metrics
  • Conducts analysis, makes recommendations, and completes tasks that contribute to the implementation of assigned data governance projects such as establishing and/or integrating the data governance and/or Data Risk and Controls Policies, standards and procedures including industry best practices with Data Governance leads and managers
  • Fulltime
Read More
Arrow Right

Microsoft Dynamics365 and Power Platform Support Analyst

The Microsoft Dynamics 365 and Power Platform Support Analyst will be responsibl...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent must have technical skills in: Dynamics 365 (Customer Engagement/CRM)
  • Excellent development skills in plugins (C#) and JavaScript
  • Power Automate
  • Managing solutions using Azure DevOps pipelines.
  • A minimum of 3 years of experience
  • A strong attention to detail and excellent troubleshooting/problem solving skills.
  • The ability to work independently and as part of a development or service desk team.
  • Help to train and mentor more junior colleagues.
  • Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
  • BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.
Job Responsibility
Job Responsibility
  • Supporting and enhancing the Dynamics 365 and Power Platform solutions for clients.
  • Undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector.
  • Leading the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service.
  • Building working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
  • Working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests.
  • Working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
  • Troubleshooting and problem solving
  • picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
  • Working across a range of clients and industries.
  • Working with core technologies day-to-day: Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.
What we offer
What we offer
  • A range of tailored benefits that support your physical, emotional, and financial wellbeing.
  • Continuous growth and development opportunities.
  • The opportunity to have flexible work options.
Read More
Arrow Right

First Line Platform Support Analyst

As a Firstline Platform Support Analyst, you will be responsible for providing c...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient Windows user with experience in administrating (Scheduler, Event Viewer, IIS)
  • Strong problem solving and customer-service skills
  • Strong ticket management and communication skills
  • Strong ownership mentality
  • Passionate about customer service and the customer journey
  • Excellent leadership and mentoring skills
  • Strong knowledge in scripting (any
  • Powershell, Python, C/C#, Go, Java, Javascript)
  • Strong knowledge in database querying (any
  • SQL, Elasticsearch)
Job Responsibility
Job Responsibility
  • Collaborate with Platform Support peers to provide best-in-class customer service and support to internal and external customers for incidents, problems, and service requests
  • Support company products and applications (web and desktop applications implemented and used within the company)
  • Manage and coordinate urgent and complicated support issues
  • Determine root cause of issues and communicate appropriately to internal customers
  • Work with Atlassian ITSM ticketing system and achieve Service Level Targets
  • Communicate clearly and efficiently with Platform Support team and other peers
  • Assist in and prepare Platform Support documentation
  • Fulltime
Read More
Arrow Right

Second Line Platform Support Analyst

As a second line Platform Support Analyst, you will be responsible for providing...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient Windows user with experience in administrating (Scheduler, Event Viewer, IIS)
  • Strong problem solving and customer-service skills
  • Strong ticket management and communication skills
  • Strong ownership mentality
  • Passionate about customer service and the customer journey
  • Excellent leadership and mentoring skills
  • Strong knowledge in scripting (any
  • Powershell, Python, C/C#, Go, Java, Javascript)
  • Strong knowledge in database querying (any
  • SQL, Elasticsearch)
Job Responsibility
Job Responsibility
  • Provide collaborative day-to-day support of business applications
  • Collaboratively provide global support including, but not limited to: Response and resolution of Incidents, Problems, and Service Requests via phone, ITSM portal, and email
  • Support company products and applications (web and desktop applications implemented and used within the company)
  • Manage and coordinate urgent and complicated support issues
  • Determine root cause of issues and communicate appropriately to internal customers
  • Work with Atlassian ITSM ticketing system and achieve Service Level Targets
  • Communicate clearly and efficiently with Platform Support team and other peers
  • Assist in and prepare Platform Support documentation
  • Fulltime
Read More
Arrow Right

Semi Sr Platform Engineer Analyst IT Support

The position has the responsibility for researching, troubleshooting and support...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience as Oracle DBA with Oracle RDBMS 11g/12c
  • Direct support of application end-users in a corporate environment
  • Experience on Dataguard, Datapump, RMAN, database migration
  • Advisors and Performance Tuning
  • Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL)
  • Knowledge of Oracle maintenance/patching mechanics
  • 5+ as MS SQLServer DBA (version 2014 minimum required)
  • 3+ years of experience on multiple platforms, web servers and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND)
  • 3+ years Experience administering SSO products (AD, SiteMinder, etc.)
  • Installing, configuring, troubleshooting WebSphere
Job Responsibility
Job Responsibility
  • Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers
  • Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
  • Troubleshoot, research, analyze and work with appropriate resources to solve problems
  • Identify and escalate situations requiring urgent or additional attention
  • Judgment must be used in prioritizing client requests and managing escalation workflow
  • Complete work on assigned projects to supervisor's satisfaction on time
  • Be on the rotation schedule for after-hours emergency support
  • Assist in testing during the rollout of new features product upgrades
  • Create product how-to documents, tutorials using tools such Wiki and Collaborate
  • Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter
  • Fulltime
Read More
Arrow Right
New

Application Support Analyst - Operations Technology

The Application Support Analyst is responsible for taking ownership of issues an...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
marex.com Logo
Marex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
  • Must be able to work under demanding conditions with a calm demeanour
  • Experience gained in a financial services background, ideally finance
  • Ability to work as part of a team in an environment with changing expectations
  • Proven ability to show a proactiveness in picking up issues and improving existing processes
  • Process-driven and systematic mindset
  • Experience with ITIL and change management processes
  • Excellent documentation, communication, and organizational skills
  • Ability to build strong relationships with Application Development teams and business sponsors
  • General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC
Job Responsibility
Job Responsibility
  • Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
  • Support business users offering second- and third-line support
  • Knowledge of scripting language (PowerShell, Python...)
  • Manage new system analysis and implementation
  • Provide incident management per ITIL standards
  • Liaison between technology department and business groups to communicate system changes
  • Manage process and trading system documentation in existing template
  • produce and regularly maintain to a high standard
  • Ensure active tasks retain focus through workflow and prioritisation awareness
  • Manage vendor system upgrades and implementation
  • Fulltime
Read More
Arrow Right
New

L2 Application Support Analyst – Financial Systems

Join Citi's Production and Application Support team, where you will keep mission...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 or more years of experience in application or production support, with at least 2 years operating at an advanced level in a financial services environment
  • Hands-on capability with Unix/Linux, including scripting, file manipulation, and job control, combined with advanced SQL skills across platforms such as MSSQL or Oracle, including stored procedures, SSIS, and SSRS
  • Practical experience working with Big Data technologies — Hadoop, Hive, and Spark — and job scheduling tools such as Autosys, including log analysis and pipeline troubleshooting
  • Solid knowledge of financial instruments and trade lifecycle operations, covering Equities, Fixed Income, Secured Financing, Derivatives, and Liquidity Management
  • Familiarity with front office and back office workflows, including reporting operations and the systems that support them
  • Demonstrated ability to analyse complex, time-sensitive issues systematically and communicate findings clearly to both technical and business audiences
  • Working knowledge of ITIL practices, including incident management, problem management, and change management processes
  • Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
Job Responsibility
Job Responsibility
  • Deliver L2 production support for mission-critical liquidity reporting and financial applications, maintaining high availability and consistent performance across the trading lifecycle
  • Monitor, triage, and resolve production incidents related to trade capture, batch processing failures, position keeping, market data, pricing, and risk and liquidity reporting
  • Manage scheduled jobs, alerts, and system logs using job scheduling tools and Unix-based monitoring platforms to prevent and contain service disruptions
  • Execute advanced SQL queries and scripts to analyse data, validate outputs, and resolve data integrity issues across multiple application layers
  • Troubleshoot data pipeline failures across applications built on stored procedures, reporting services, and Big Data ecosystems including Hadoop, Hive, and Spark
  • Lead root cause analysis for major incidents, coordinate post-incident reviews, and implement permanent fixes to prevent recurrence
  • Coordinate change management and release activities, including deployment validations and post-release checks, to maintain production stability
  • Maintain and improve operational knowledge bases, standard operating procedures, and runbooks to support team effectiveness and knowledge continuity
What we offer
What we offer
  • Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration
  • Exposure to complex, high-stakes financial systems spanning multiple asset classes and trading workflows, deepening both your technical and domain expertise
  • Access to learning and development opportunities that support your growth across production support, financial technology, and service management disciplines
  • The opportunity to work across global teams, collaborating with infrastructure, development, and business stakeholders on initiatives that improve system resilience and service quality
  • A supportive environment that values work-life balance, wellbeing, and long-term career development within one of the world's leading financial institutions
  • Fulltime
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive tec...
Location
Location
United States , Bethlehem
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in a help desk, desktop support, or technical support position
  • Working knowledge of Microsoft Windows operating systems, including Windows 10
  • Familiarity with Microsoft 365 applications and core end-user support practices
  • Understanding of basic troubleshooting methods for hardware, software, and network-related issues
  • Ability to work with Active Directory for routine account administration tasks
  • Strong organizational skills with the ability to prioritize workload and manage time effectively
Job Responsibility
Job Responsibility
  • Deliver front-line technical support for computer, software, and connectivity issues reported by employees
  • Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools
  • Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal
  • Prepare, deploy, and configure desktops, laptops, and mobile devices for new and existing staff members
  • Support employee onboarding and offboarding by coordinating equipment readiness and appropriate system access
  • Record incidents, troubleshooting steps, and solutions accurately within the service desk ticketing platform
  • Route more advanced or unresolved technical matters to senior IT team members when additional expertise is needed
  • Track IT assets and maintain organized records for equipment and technology supplies
  • Participate in training opportunities and assist with additional support tasks that contribute to daily IT operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right