Platform & Release Analyst Job at Four Seasons (Toronto)

Technology Product Management Lead Analyst

The Technology Product Management Lead Analyst is a strategic professional who s...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in a product line management, e-commerce, and/or strategic planning role
Significant experience building complex business and/or transactional models
Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Leads the working backwards documents for a platform product release
Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems
Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value
Defines and measures the KPIs for a platform product
Is able to make trade-off decisions on multiple platform products in a portfolio
Develops business and platform requirements for either one platform component of a large platform product or a narrow product
Leverages tools such as Ignite for reusability of APIs and platform services
Determines release goals for a narrow platform product or a component of a large product
Identifies best practices for continuous product development improvement
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Business Systems Analyst - Salesforce Administrator

Responsible for supporting Sammons Financial Group Companies' (Sammons Financial...

Location

United States , West Des Moines; South Dakota

Salary:

61621.00 - 128378.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business or related field Preferred
Minimum 5 years' experience in platform administration and development (e.g. upgrades, user and profile management, security controls, performance monitoring, back up and recovery) Preferred
2-4 years' financial services industry experience Preferred
2-4 years' experience with production support or client service Preferred
Excellent verbal and written communication skills including strong questioning and listening skills and the ability to look beyond obvious answers to understand the impact across the organization.
Demonstrated ability to quickly obtain and apply the knowledge of Sammons Financial Group systems, organizational business and related technology processes
Familiarity with Agile Frameworks
Proven ability to collaborate in a creative, agile environment and manage agile task assignments
Working knowledge in UI technologies including Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript is a plus experience with automation tools including Process Builder and Flows, platform administration and deployment, performance monitoring, backup and recovery
Proven teamwork skills and ability to interact well with others, including the ability to work with and communicate to a variety of personalities and locations

Job Responsibility

Configuration and building service cloud omnichannel and omnichannel flows.
Integrate, configure and maintain systems to enable efficiencies in crucial areas of the business.
Develop business requirements, specifications, process flows, application design and configuration alongside testing and deployment.
Create and maintain custom objects, fields, views, reports, workflows, dashboards, campaigns and functions.
Manage multiple stakeholders' engagements and work with associated team members to understand projects, facilitate analysis of business process, gather and document requirements and develop technology solutions.
Collaborate with Operations team members in translating business requirements to functional technical specifications to meet users’ needs.
Manage day-to-day administration and maintenance of platform including user account management, production support queue, reports and dashboards, workflows, performance monitoring and backups, security of instances, sharing rules and data content, troubleshooting and resolving technical issues for users and license management.
Develop end-to-end solutions using configuration and customization, including APEX Class, Triggers, Visualforce pages and Lightning components.
Automate business processes using automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts.
Migrate changes from development to test to production environment(s) using CI technologies.

What we offer

Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay.
Our Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan, so you can save for retirement without contributing a penny of your own paycheck.
Healthy balance between work and personal lives. Friday afternoons off all year long, competitive PTO, and generous number of paid holidays.
Our incentive program for defined goals subject to eligibility and performance. Monetary rewards are based on individual and/or overall company performance.
Colleagues who support one another, model our core values, and drive our healthy, high-performing culture.

Release Manager

We are on the search for a Release Manager who will be responsible for ensuring ...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Experience in release management or related roles
Able to work with structured frameworks, methodologies, and best practices
An ability to learn from, and adapt to, a changing technical environment
Strong interpersonal and communication skills
Ability to work independently and in a team
Strong leadership and team management skills
Technical competence and aptitude to learn new things quickly
Excellent organisational skills
Demonstrable analytical skills
Significant and proven creative problem-solving skills

Job Responsibility

Oversee the Agile Release Train (ART), ensuring minimal disruptions to operations
Coordinate and communicate release schedules and activities with all Value Streams and senior business users
Lead a team of technical release analysts and release coordinators with a strong understanding of agile methodologies, cloud computing, and pipeline processes
Ensure immediate environment challenges are resolved along with a strategic view of resolution plans
Provide implementation coordination support for Platform, Networks, Security, Modern workplace and DBA
Ensure correct governance and sign off has been applied to all releases, TRB, CAB, business and when required emergency CAB
Implement and maintain release management best practices to ensure a controlled and efficient release process
Strategically planning toward the goal of fully automated release processes through all environments and into production
Working with QA and Tech to build a set of robust standards for management of environments
Planning and coordinating the releases, ensuring no scheduling conflicts and sufficient resource allocation, including support

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Salesforce Technical Team Lead

The role of Technical Lead ensures that HammondCare’s internal Platforms team ha...

Location

Australia , St Leonards

Salary:

Not provided

HammondCare

Expiration Date

Until further notice

Requirements

Minimum 7+ years technical delivery of Salesforce Support and/or Agile delivery of Salesforce implementation projects
Tertiary qualifications in information systems or the equivalent work experience, with a minimum of 7 years in an information systems discipline role
Demonstrated experience managing, coaching and mentoring a team
High level communication and interpersonal skills, able to rapidly decern technical solution options and clarify risks and opportunities to stakeholders up to the management team
Special expertise in leading and communicating with technical resources
Minimum Salesforce Platform App Builder, Salesforce Developer 1 Certificate, with further certification highly regarded
Significant practical experience in Salesforce development, and clear understanding of Salesforce object models and technical solution options, with a focus on best practice solutions
Business Analytics skills such as running discovery workshops, eliciting requirements, mapping/mining business processes, training users and preparing project and training documentation
Practical knowledge of the development lifecycle and develops processes
Strong planning and organising skills with the ability to priorities tasks to meet deadlines

Job Responsibility

Manage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals. This role will work closely with the Product Owner/s and Senior Solution Architect
Oversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira. This role will work to continually improve response and defect resolution time
Oversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practices
Working with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and release
Identify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurring
Support the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possible
Work to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders
fostering and supporting the relationships and the sharing of information to improve user experience and engagement. Form regular communication channels with key teams and personnel
Contribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretched
Be ready to present and report on technology work being undertaken to governance teams and the business. Provide technical expertise during sessions when engaging with stakeholders from across the organisation

What we offer

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Fulltime

Quality Assurance Analyst

Location

United States , American Fork

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science or related field (Associate degree with proven experience is also considered)
Hands-on experience in both automated and manual testing disciplines
Proven skills in test case management with strong knowledge of test automation frameworks
Exposure to various testing types, including Smoke, Acceptance, Functional, and Regression Testing
Experience managing and prioritizing defects throughout the development lifecycle
Strong understanding of automation design patterns
Proficiency in GIT, Jenkins, and other developer tools
Demonstrated commitment to product quality and advocacy for the customer experience
Familiarity with web technologies such as Java/J2EE, JavaScript, XML, HTML, CSS, HTTP/S, JSP, database technologies (SQL, Oracle, DB2), DMS, Web Services, LDAP, and related tools
Competency with systems administration technologies, preferably cloud platforms like AWS

Job Responsibility

Spearhead testing initiatives for significant customer implementations, ensuring seamless collaboration between the client’s testing teams and internal QA resources
Rapidly acquire understanding of both the product and its operational domain
Provide subject matter guidance to the team to uphold robust quality assurance methodologies
Take ownership for the quality of software delivery and overall implementation success
Ensure that project processes and technologies are effectively leveraged to meet quality goals
Promote adherence to established standards, best practices, and drive the creation of high-performing, scalable, and repeatable solutions
Remain up-to-date with ongoing developments across our platform and product releases
Foster continuous innovation and improvement across platform and product offerings
Partner with technical and business units to support process implementation and drive technical advancement

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Imanage Subject Matter Expert and Business Analyst

We are looking for a skilled iManage Subject Matter Expert and Business Analyst ...

Location

United States , Iselin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as an iManage Subject Matter Expert with in-depth knowledge of its architecture and configuration
Strong business analysis skills, including the ability to translate requirements into actionable solutions
Familiarity with metadata standards, document classification, and retention workflows
Experience managing vendor relationships and coordinating with IT teams for system maintenance
Proficiency in developing process maps, functional specifications, and data flow diagrams
Ability to work with APIs and enable integrations between iManage and other enterprise systems
Expertise in analyzing system performance and creating dashboards for reporting insights
Knowledge of governance, security, and compliance frameworks related to document management systems

Job Responsibility

Act as the primary expert on the iManage platform, overseeing its configuration, architecture, and integration capabilities
Translate business needs into actionable enhancement requirements for iManage workflows and platform improvements
Monitor system updates and releases to ensure proactive adoption of new features and advancements
Collaborate with IT operations to maintain secure, stable, and compliant system performance
Gather and document requirements for optimizing document management workflows and metadata standards
Perform gap analyses to identify opportunities for automation and process improvements
Support testing, validation, and rollout of new iManage features and configurations
Partner with data teams to enable seamless integrations between iManage and enterprise systems
Analyze usage patterns and build dashboards to track system performance and user adoption
Ensure compliance with governance, security, and confidentiality standards for all platform workflows and integrations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Client Success Manager

Thought Machine’s mission is bold – to properly and permanently rid the world’s ...

Location

Thailand , Bangkok

Salary:

Not provided

Thought Machine

Expiration Date

Until further notice

Requirements

Excellent customer management skills with experience in success management, account management, conflict management, stakeholder management to drive customer satisfaction
Knowledge of banking/finance
Experience collaborating across business units internally and on the customer side
Experience collaborating with the customer’s third-party partners and systems integrators
Excellent communication, presentation and problem solving
Familiar with cloud providers (AWS, GCP, Azure), microservice architectures, observability platforms, databases, deployment strategies (blue/green, canary, etc.), release management, disaster recovery, business continuity
Comfortable adapting to a hyper-growth environment and the ability to approach challenges based on first principles
Naturally curious with a history of learning and adapting to new technologies and environments
Detail-oriented with an analytical mindset

Job Responsibility

CSMs serve as liaisons between the client and the Thought Machine ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and other teams
Partner with our clients to understand their pre-sales plans and turn the customer’s desired outcomes into actionable objectives. You will develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps
Understand client infrastructure at a high level to help speed up incident and support resolution
Know the Thought Machine product platforms, our best practices, and use cases to guide the customer
Act as the Thought Machine liaison for product questions, issues, or escalations. Work with Thought Machine Support teams (on-call engineers, cloud analysts), Product Management (i.e., roadmaps), and other teams as needed
Use customer objectives and understanding to drive new feature development internally and lead across multiple work streams and teams to maintain customer success
Complete analysis and lead weekly, monthly and quarterly operational performance reviews and executive sessions
Work with customers and Support to guide issues/escalations to resolution

What we offer

Highly competitive salary
Paid holiday + public holidays
All the latest tech you need
A talented & experienced team as your colleagues
An environment where we encourage learning and progress

Associate Software Engineer

As an Associate Software Engineer at Amgen, you will be responsible for developi...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree or Bachelor’s degree and 2 to 6 years of Computer Science, IT or related field experience
BS/MS in Computer Science, Information Technology, or a related technical field
2+ years of experience in Salesforce development including Lightning Components, Apex, Visualforce, and platform configuration
Hands-on experience with Salesforce security models, role hierarchy, sharing rules, and field-level access
Solid hands-on experience of implementing Salesforce Configurations, Apex, LWC, Aura
Strong understanding of Salesforce object model, workflows, validation rules, and triggers
Experience with Salesforce integrations using RESTful and SOAP web services
Familiarity with DevOps practices, CI/CD tools, and version control systems like Git
Proven experience working with Copado for deployment automation, CI/CD pipeline configuration, and release management
Strong problem-solving skills and the ability to troubleshoot issues across multiple environments

Job Responsibility

Design and implement Salesforce Lightning components using LWC and Aura frameworks to enhance platform functionality and user experience
Configure roles, profiles, permission sets, and region-wise security and sharing settings to ensure appropriate access control across user groups
Create and customize standard and custom objects, page layouts, validation rules, record types, and formula fields to meet business requirements
Develop and maintain Apex classes, triggers, Visualforce pages, and custom controllers as needed
Design and implement integrations between Salesforce and external/internal systems using REST/SOAP APIs and middleware
Utilize Copado to manage source control, deployments, pipeline automation, and environment management in support of release processes
Apply Salesforce development best practices to ensure code reusability, maintainability, and compliance with performance and scalability standards
Collaborate with quality and validation teams to develop test scripts and execute functional and system testing in regulated environments
Troubleshoot and resolve development or configuration issues during QA, UAT, and production support cycles
Participated in design reviews, sprint planning, and code reviews, contributing to Agile/Scrum ceremonies and delivery cycles

Platform & Release Analyst

Four Seasons

Location:
Canada , Toronto

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 13, 2026

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