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Four Seasons Logo Four Seasons · IT - Software Development

Platform & Release Analyst

Canada, Toronto 70000.00 - 95000.00 CAD / Year · Job Posted January 13, 2026
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Job Description

We are seeking a highly organized, detail-oriented and versatile individual to fill the role of Platform & Release Analyst on our dynamic digital team working on our digital portfolio, including our corporate site www.fourseasons.com, Mobile and Tablet apps, Chat and F&B platforms. This role blends maintenance and support activities for our digital platforms with release activities to ensure seamless deployment of updates and maintain exceptional operations and customer satisfaction. They will collaborate closely with business stakeholders, subject matter experts, project teams and our development and sustaining engineering teams across a range of activities and functionalities. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced environment.

Job Responsibility

  • Coordinate the deployment of software updates, patches, and new features
  • Monitor deployments, track progress, and collaborate with deployment team to address any issues
  • Communicate release schedules, status updates, and post-release impacts to stakeholders
  • Track and report key release metrics
  • Maintain an in-depth knowledge of all Commercial and digital platforms as well as the company’s strategic business plans
  • Present proposed support changes to business, technical and executive stakeholders
  • Provide support to the QA team and assist in validating UAT test cases
  • Assist in managing the eCommerce platform, ensuring it is up-to-date, secure, and performing optimally
  • Provide technical support for the eCommerce platform, troubleshooting issues
  • Assist in training team members and stakeholders on platform functionalities and best practices
  • Maintain comprehensive documentation of platform configurations, processes, and procedures
  • Serve as the central point of contact for support-related inquiries and release coordination activities
  • Proficient in troubleshooting technical issues, analyzing system logs and diagnosing software bugs
  • Monitoring of system crash reports and work with the product technical team to solve them proactively
  • Collaborate with product owners to prioritize support patching activities
  • Act effectively as technical speaker with the business and project team
  • Contribute and maintain a knowledge base of previous support issues

Requirements

  • 2-4 years of eCommerce, web development, or a related technical role
  • Experience assisting or leading with planning, coordinating, and managing software releases
  • Understanding of the release lifecycle and best practices for code and infrastructure deployment
  • Understanding of CI/CD practices and frameworks
  • Working knowledge of agile methodology, techniques, including Scrum or Kanban
  • Bachelor’s Degree in a Computer Science, Information Technology, Software Engineering
  • Relevant certifications (eg, AWS Cloud Practitioner, Agile/Scrum Master)
  • Mandatory experience and knowledge of: Phases of the web development lifecycle
  • Expert with Agile methodologies & frameworks and practices (Scrum, Kanban, etc)
  • Familiar with web development technologies (HTML, CSS, Javascript, React, Node.js, web analytics)
  • Atlassian JIRA & Confluence
  • Microsoft Office Suite
  • Ability to quickly learn new software applications
  • Able to exercise independent judgement and take action on it
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Excellent listening, interpersonal, written, and oral communication skills
  • Ability to organize and lead meetings, workshops and group discussions with good presentation skills

Nice to have

  • TestRail or similar test management tools
  • Familiarity and continuous integration/continuous deployment (CI/CD)
  • Monday.com
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