Platform Operations Job at iCapital Network (Salt Lake City)

Sr Strategy & Operations Manager, Consumer Platform Operations

We're looking for an analytical, detail-oriented, and highly collaborative opera...

Location

United States , New York

Salary:

131000.00 - 145500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

4+ years of experience in strategy, operations, analytics, consulting, or a similar role
Bachelor's degree in a quantitative, business, or technical field
Proficiency in SQL and Excel/Google Sheets
experience building dashboards and reports

Job Responsibility

Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on customer behavior, program performance, and allocation strategies
translate findings into actionable recommendations for stakeholders
Operationalize Segmentation Programs: Support the day-to-day execution of customer segmentation programs (e.g., UIP, HVE), including monitoring thresholds, lifecycle triggers, and reporting accuracy
Operationalize Marketing Intelligence: Partner with CRM and Data Science to shape logic for prioritizing and personalizing customer communications across lines of business
Build & Maintain Dashboards: Own reporting dashboards that track the performance of segmentation, allocation, and lifecycle initiatives across Mobility and Delivery
Support MBR & Reporting Cadence: Manage governance for monthly and quarterly business reviews, ensuring accurate reporting, alignment, and timely delivery for senior leadership
Enable Allocation Decisioning: Partner with cross-functional teams to deliver inputs into customer valuation and allocation logic, ensuring consistent frameworks for prioritization
Drive Clarity & Alignment: Act as connective tissue across Ops, Product, DS, and Finance by standardizing inputs, surfacing insights, and ensuring shared understanding on key metrics

What we offer

Uber's bonus program
equity award & other types of comp
401(k) plan
various benefits

Fulltime

Head of Revenue Operations & CRM - Platform Experience & Revenue Operations

The newly established Head of Revenue Operations & CRM role will build and run Z...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

5+ years of leadership experience in Revenue Operations, Sales Operations, or Commercial Excellence within a complex B2B, platform, or marketplace environment
Led end-to-end transformation initiatives, such as CRM roll-out/migration or the implementation of a new sales methodology or function
Strong analytical background, demonstrated by experience in defining, tracking, and using KPIs to effectively steer behavior and outcomes
Expert in Salesforce, specifically with workflow/process design, automation, reporting, and driving adoption at scale
Experience owning or governing CRM business processes beyond sales (e.g., partner lifecycle, operational support), including HubSpot or similar tools
Track record of driving automation and efficiency, including AI-enabled workflow automation and/or decision-support use cases with measurable productivity gains
Proven leadership capability to influence and align senior stakeholders in complex, matrixed organizations, and turn ambiguous strategy into simple, repeatable processes and operating rhythms

Job Responsibility

Design and run the end-to-end revenue operating system, covering pipeline governance, segmentation, and incentive structures
Define and govern standard commercial processes across all partner segments, services, and propositions
Coordinate all Sales Operations & Insights activities, including forecasting, planning, pipeline management, budgeting, and maintaining data/process hygiene
Define, report, and own key performance metrics (KPIs) and performance rhythms (weekly, monthly, quarterly) to guide interventions and support decision-making
Own the Salesforce architecture and roadmap, and HubSpot use cases, ensuring the coherent CRM platform supports commercial, operational, and enablement workflows with high adoption
Partner with Product, Tech, and Data teams to scale proven automation and agentic AI use cases that measurably reduce manual effort and improve productivity
Lead organizational transformation, build and lead the Rev Ops & CRM team, and drive the adoption of standardized processes and tools across the function

What we offer

27 days of holiday a year to start for full-time employees
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Operations Platform Engineer

Meta is seeking a highly motivated and experienced Operations Platform Engineer ...

Location

United States , Redmond

Salary:

208000.00 - 289000.00 USD / Year

Platform Operations Engineer

We are seeking a talented and self-motivated Platform/DevOps Engineer to join ou...

Location

South Africa; United Kingdom; Poland

Salary:

Not provided

Dotdigital

Expiration Date

Until further notice

Requirements

Strong experience with cloud platforms. We have a strong preference for Azure experience
Demonstrable scripting experience with PowerShell (Python, Bash is good too)
Strong exposure to cloud native Technologies (Container orchestrators, Immutable infrastructure, Service Mesh)
Experience in Infrastructure as Code, (Terraform, Azure ARM, Bicep) that has to work at scale and in multiple regions
Comfortable working with versioning tools (Git, Azure Devops, GitHub)
Excellent CI/CD pipeline authoring. Automation is key after all. We use Azure DevOps.
Experience in Observability and Reporting tools and their components (think ElasticSearch, Grafana, Prometheus, Thanos, Raygun)
Know your way around Linux and Windows OS. If you come from a sysadmin background this is cool!
A positive and proactive attitude! We pride ourselves on our company culture, so it’s imperative that you’re a team player and don’t shy away from taking on feedback. We’re here to help each other.
A motivated, coachable, and determined individual. We don’t expect you to know everything, but if you can demonstrate a willingness and desire to learn, we’d love to hear from you

Job Responsibility

Design, implement, and maintain scalable infrastructure to support production and development environments
Automate deployment processes and improve system performance
Ensure 24/7 platform uptime across the globe. Support operational teams in BAU activities
Collaborate with cross-functional teams to enhance system reliability and support development and operations initiatives
Engage in all stages of the DevOps Engineering Life Cycle (concept, define, design, build, test, release, maintain, and retire)
Propose, scope, design, and implement various infrastructure architectures
Maintain and deploy highly-available, fault-tolerant systems at scale
Utilize Azure cloud native technologies, Kubernetes, Docker, and configuration management tools
Work collaboratively with multiple teams to deliver end-to-end products and features
Keep up to date on modern technologies and trends, advocating for their inclusion within products when appropriate

What we offer

Parental leave
Medical benefits
Paid sick leave
Dotdigital day
Share reward
Wellbeing reward
Wellbeing Days
Loyalty reward

Fulltime

Platform Operations Administrator

The Ascot Lloyd Platform, established in 2023, continues to evolve as a core com...

Location

United Kingdom , Birmingham

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience within an administrative support function or similar role is essential, particularly working in a platform environment (front and back office)
Advanced analytical and numerical skills, with emphasis on Excel use is essential, with the ability to use macros, formulas and reformat large data sets
Working to strict deadlines whilst maintaining a methodical approach to work with particular emphasis on the details is essential
Experience using investment platforms, particularly data extraction to monitor transactions
Have strong organisational skills, with the ability to effectively multi-task under pressure in an environment where team priorities constantly develop, whilst maintaining speed and accuracy
Have excellent interpersonal skills. Be ready to assist all members of the team to achieve both their individual and team objectives, particularly during busy periods
Excellent communication skills, strong decision making and problem-solving ability
Be flexible in your attitude towards changes in team focus and procedure

Job Responsibility

Daily data processing and analysis activities within the department to ensure that platform transactions are monitored and processed in accordance with service level agreements and risk controls
Robust record keeping of daily transaction analysis and MI distribution to key stakeholders
Collaborating with our platform partner counterparts to address potential system issues and alerting key stakeholders to allow the impact to end users to be assessed in accordance with compliance policies and internal controls
You will be the first point of contact for training and provide an exceptional platform support service for our staff. You will be able to effectively troubleshoot queries relating to training needs raised to a successful conclusion. This also includes tracking and reporting contact types and understanding and adhering problem escalation processes
Keeping our clients informed by regularly issuing key information required by the regulator as well as on-boarding material and general communications is essential. You will assist in facilitating the timely delivery of such documents
Be aware of the business practices and processes associated with the role, and act in a manner that takes account of operational risk considerations
Ensure that all dealings with clients, colleagues and third parties are always conducted professionally and in a courteous manner in accordance with Ascot Lloyd core values. Adopting 'Treating Customers Fairly' principles to ensure they are at the heart of all you say and do

Fulltime

Payments Platform Operations Manager

Drive Operational Excellence in High Value Payments (HVP) and Help Shape Future ...

Location

United States , Whippany

Salary:

70000.00 - 135000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Cash Management, Treasury Management, and/or High Value payments experience
Day-to-day people supervision experience, with the ability to give work direction through clear and effective communication
Good written and verbal communication skills (critical)
Decision Making and Problem Solving - the ability to analyse information objectively, evaluate risk, make sound decisions, and solve problems effectively
Project Management- A general awareness of Project Management principles and their application in order to oversee, manage and deliver on Projects impacting Global Payments and make decisions using knowledge and experience to manage and deliver change requirements/ continuous improvement and communicate change

Job Responsibility

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
Compliance with all regulatory requirements and internal policies related to customer experience.
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
Management of attrition by working closely with HR in implementing retention initiatives for work force.

What we offer

medical, dental and vision coverage
401(k)
life insurance
other paid leave for qualifying circumstances
incentive award eligibility

Fulltime

Digital Assets Platform Operations Engineer

The Citi Integrated Digital Assets Platform is a strategic, firm-wide initiative...

Location

Ireland , Dublin

Salary:

93280.00 - 139920.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

BS degree in Computer Science, Information Technology, or a related engineering field
3 to 5 years of experience in technical support, software engineering, or quality assurance
Strong knowledge sprint boot (Java) and and AngularJS
Proficiency in Linux/Unix environments
Experience with networking protocols (TCP/IP, DNS) and APIs
Excellent written and verbal communication, strong problem-solving, and the ability to explain complex technical concepts to non-technical users

Job Responsibility

Diagnose, debug, and resolve complex issues related to our software applications and infrastructure
Manage high-priority support tickets, prioritizing issues based on severity and ensuring timely, effective resolution
Perform in-depth investigations, including analyzing logs and code, to identify and fix root causes of issues
Perform system configurations, and routine maintenance to ensure stability and compliance
Create and update internal knowledge base articles, FAQ guides, and technical documentation for common issues
Work with engineering and production support teams to report bugs and suggest product enhancements

What we offer

business casual workplace
hybrid working model (up to 2 days working at home per week)
competitive base salary (annually reviewed)
additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Platform Operations Associate

iCapital is looking for a talented Associate to join the Operations Platform Sup...

Location

Portugal , Lisbon

Salary:

Not provided

iCapital Network

Expiration Date

Until further notice

Requirements

B.Sc in computer or related fields
2+ years of work experience in business integration, project implementation or technology
Exposure to technical platform integration, business processes, and workflows is advantageous
Strong time management and prioritization skills
Strong initiative, accountability, and attention to detail
Ability to quickly learn new business operations, processes, and procedures
Ability to prioritize assignments with excellent time management skills
Demonstrate initiative, passion, and willingness to roll up one’s sleeves, get the job done, and a desire to work in a fast-moving entrepreneurial environment
Self-driven with a collaborative spirit, capable of working independently and as a team player
Client-focused, with a commitment to continuous improvement in a fast-paced, entrepreneurial setting

Job Responsibility

Develop an in-depth understanding of all interfaces on the iCapital platform and Proactively identify and address issues, seeking continuous platform improvements
Collaborate with senior team members to scope, prepare, and manage tasks essential for successful platform and fund launches
Configure and customize platform settings, manage user setup, map offering documents, and test configurations for quality prior to launch
Respond to platform update requests using the team’s ticketing system and ensure timely resolution
Support internal and external stakeholders, including managing and prioritizing project deliverables with the Operations Platform Support team
Contribute to process guide updates, incorporating new solutions and product enhancements
Assist with updating team documentation (e.g., process guides) as new product solutions and enhancements emerge
Lead efforts to implement and troubleshoot integration connections between clients, vendors, and iCapital
Support data integrations with clients/vendors and may participate and/or lead customer demonstrations as enhancements or new solutions are introduced

What we offer

Competitive salary
Annual performance bonus
Equity for all full-time employees
Healthcare with 100% employer-paid health and dental insurance
Generous paid time off (PTO)

Fulltime

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