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Adyen Logo Adyen · IT - Software Development

Platform Monitoring & Incident Engineer

United States, San Francisco Employment contract 100000.00 - 154500.00 USD / Year · Job Posted July 03, 2026
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Job Description

A team within Engineering under the Platform Excellence pillar exhibits an unwavering attention to detail and a deep understanding of the platform wide monitoring implications to all merchants. In this role, you will be on-call monitoring platform performance, coordinating and commanding incidents, communicating with our customers, working on monitoring frameworks, providing feedback to product engineering teams to improve the reliability of the platform. You will initiate and lead initiatives across our platform offerings prioritizing merchant impact to proactively detect any issues, inform merchants quickly, and increase the reliability of our platform.

Job Responsibility

  • On-call monitoring platform performance
  • Coordinating and commanding incidents
  • Communicating with our customers
  • Working on monitoring frameworks
  • Providing feedback to product engineering teams to improve the reliability of the platform
  • Initiating and leading initiatives across our platform offerings prioritizing merchant impact to proactively detect any issues, inform merchants quickly, and increase the reliability of our platform
  • Incident Management: Coordinate the mitigation, recovery, and resolution of high-impact incidents
  • Represent the customer perspective during incidents
  • Communication: Be an expert in communicating with merchants real time during an incident and present the most accurate and updated information
  • Escalate critical incidents when needed and provide structured communication to senior management
  • Problem Management: Analyze incident trends to identify recurring issues and systemic weaknesses
  • Partner with engineering and product teams to advocate for long-term fixes
  • Working together with Operations, Product, and Engineering teams to integrate, grow, and continuously improve our monitoring strategy
  • Investigate alerts and provide feedback to engineering teams to build effective logging and alerts
  • Mitigate merchant impact risk by actioning on alerts in partnership with Engineering teams
  • Improve operations by leading/project managing initiatives and/or tools—development of automation for effective monitoring
  • Focus on ruthlessly prioritizing, automating, and scaling every aspect of our detection capabilities

Requirements

  • At least 5 years of experience with incident management, problem management, incident client communication, and platform monitoring operations
  • Experience with problem management practices - identifying trends across incidents, conducting root cause investigations and driving preventative action
  • Solid communication skills and the ability to develop strong working relationships throughout the organization, able to translate technical situations clearly and concisely to a diverse audience via data-visualizing dashboards and written documents
  • Willing to participate in the on-call rotation and work in a fast-paced, dynamic environment
  • Experience with monitoring and logging tools like Prometheus, Grafana, ELK Stack, etc.
  • Experience with observability platforms like Datadog, Dynatrace, Splunk
  • Excellent analytical and problem-solving skills, with the ability to analyze complex systems and spot the root cause of issues
  • Thrives in an environment where collaboration is crucial and where a global approach is key for successful implementation of processes and projects
  • Passion for defining and standardizing processes to drive strategic improvement and able to translate complex technical concepts with ease for all non technical audiences
  • Natural ability for handling complex situations and multiple responsibilities simultaneously
  • Strong team player and thrive in a dynamic environment
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