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The Platform Manager is responsible for creating and maintaining a Domain-level program plan that integrate milestones, dependencies, and risk management strategies across multiple projects to achieve objectives within Marriott’s Reservations Domain. The Platform Manager will also be accountable for managing budgets and functioning as a lead in coordinating with Marriott’s strategic Central Reservation System (CRS) partner, Amadeus.
Job Responsibility:
Develop and maintain comprehensive program-level plan in the Reservations Domain that includes milestone tracking, dependency management, and risk identification and mitigation strategies
Coordinate with multiple project leads to ensure alignment on timelines, deliverables, and resource allocation
Facilitate regular program status meetings and provide transparent reporting to stakeholders
Own the financial planning for assigned Initiatives
Monitor budgets, forecasts, and actuals to ensure financial targets are met
Provide financial transparency and reporting to leadership
Serve as the primary point of contact for stakeholders and external vendors in support of Amadeus
Ensure vendor deliverables align with program requirements and timelines
Develop and maintain vendor processes
Oversight on KPIs/SLAs and Service Quality
Supports Amadeus key activities and timelines in supporting of integrations to xPMS
Supports Production Incident Management resolution, reporting and processes
Requirements:
Bachelor’s degree in Business, Finance, or related field
PMP or equivalent certification preferred
5+ years of project management experience, with at least 3 years in a senior or program-level role
Proven ability to manage budgets, financial forecasts, and cost controls
Expertise in program planning tools (e.g., Smartsheet, PowerBI, JIRA, ServiceNOW) and risk management frameworks
Strong leadership, communication, and problem-solving skills