Platform Leader – Monitoring Services Job at IKEA (Malmö)

Principal Product Manager – Network as a Service, NaaS - Platforms

The Network as a Service (NaaS) team at T-Mobile is an emerging business unit fo...

Location

United States , Bellevue

Salary:

133800.00 - 241400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Deep expertise in platform product management, including API-driven and cloud-based platforms
Strong business acumen, aligning platform vision with enterprise strategy and customer needs
Experience managing cross-product platform capabilities, ensuring scalability, security, and efficiency
System thinking, with an ability to break down complex technical systems into modular and reusable components
Proven leadership, coaching, and mentoring skills, fostering a growth mindset across teams
Exceptional communication and influence, engaging senior executives and cross-functional stakeholders
Strong technical program management expertise, with experience managing end-to-end delivery of complex platform solutions
Bachelor's Degree in Engineering, Business, or related field
10+ years of Product Management experience, ideally in network services, platforms, or enterprise SaaS
Proven track record of owning and scaling enterprise platform products

Job Responsibility

Define and own NaaS platform vision, strategy, and roadmap, ensuring alignment with business, technical, and product needs
Partner with product managers to translate individual product requirements into scalable, reusable platform capabilities
Apply system thinking to design robust, scalable, and modular platform solutions that serve multiple use cases
Conduct competitive analysis and industry research to ensure platform innovation and technical differentiation
Secure funding for platform initiatives, building strong business cases and conducting ROI analysis
Lead end-to-end execution, including defining platform scope, managing roadmaps, and ensuring seamless integration across NaaS products
Work closely with engineering, architecture, and DevOps teams to deliver secure, scalable, and high-performing platform solutions
Own and prioritize the platform product backlog, balancing feature development, technical debt, and business priorities
Ensure compliance with security, data privacy, and regulatory standards across NaaS platform solutions
Drive technical program management efforts, ensuring efficient execution, risk mitigation, and dependency management

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Admin Team Leader

Admin Team Leader role supporting and guiding administration team within IFA/Fin...

Location

United Kingdom , London

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience managing administrative staff within an IFA or financial services environment
Strong ability to manage workflows, prioritise tasks, and meet deadlines
Excellent customer-service approach with meticulous attention to detail
Understanding of compliance requirements within financial services
Comfortable using CRM systems and administrative software (CURO experience advantageous)
Confident communicator able to collaborate effectively across teams
Forward-thinking approach to identifying areas for improvement
Ability to support team development and promote best practice

Job Responsibility

Lead, support, and oversee the daily operations of the administration team
Act as the main escalation point for team queries, workflow, and workload distribution
Identify training needs and encourage continuous development
Ensure efficient processing of new and existing business
Implement and refine administrative processes to increase efficiency
Oversee the client review process and maintain accurate CRS records
Support the team with everyday administrative duties
Enhance productivity, service quality, and operational performance
Work closely with the Head of Administration to support departmental goals
Attend regular meetings with senior management and team members

What we offer

Convenient location just 7 minutes from City Thameslink station

Fulltime

New

Platform Leader – Monitoring Services

We are on the journey to transform our digital capabilities, bringing core busin...

Location

Netherlands , Delft

Salary:

Not provided

IKEA

Expiration Date

January 30, 2026

Requirements

Strong knowledge of modern technologies
Expertise in digital Monitoring and Observability capabilities
Experience working in a Dev/Ops environment within the Observability landscape
Familiar with different technologies and toolsets, example
Grafana, Splunk Observability Cloud, Ansible, GIT, Linux, CI/CD, Azure Cloud, K8s and Open Source
Experience in a centre of excellence supporting diverse business areas is a plus
Collaborative approach and ability to lead with a balance of technology and people focus
Value responsiveness, continuous improvement, and shared responsibility

Job Responsibility

Own and lead the day-to-day operations of our deliverables, ensuring we meet agreed SLA/OLA commitments
Collaborate closely with subject matter experts, developers, and DevOps engineers to implement solutions that strengthen digital resilience and align with business needs
Champion automation by identifying opportunities to streamline processes and enhance workflows
Empower others through training and support, helping end-users make the most of our tools and features
Enhance system visibility to support incident response and root cause analysis, improving overall reliability
Stay ahead of the curve by keeping up with the latest trends and best practices in Observability and applying them where they add value
Document with clarity—create and maintain resources such as architecture diagrams, configuration details, troubleshooting guides, and checklists

Fulltime

Digital Channels Frontend Operation Leader

As one of the key members of the Digital Channels organization, the Digital Chan...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

At least 3-5 years’ experience in as digital channel business leader with proven results in managing EC business, including DTC channels or marketplace channels
Deep understanding on the drivers of digital channel business while can dig into operation details and demonstrate abilities to make sure execution excellence
Experienced in working with Digital channels and planning resources according to business needs
Experienced in e-Marketing including paid media, content, livestream etc
Experienced in marketplace intelligent property project and big campaign management
Experienced in managing e-Commerce vendors and marketplace contact persons
Knowledge of using digital and marketplace data tools such as Shangzhi, Qingbaotong, Jiuqian, etc
Self-reliant and motivated with a proven ability to work as part of a team as well as independently
Good communication skills, verbally and in writing
Fluent in English both written and verbal

Job Responsibility

Be a contributor to IKEA’s digital channel growth, focusing around the business on JD platform and related omni channels
Secure daily operations of digital channel business, including customer management, promotion tactic implementation, consumer journey optimization and financial supporting works
Be part of creating the digital channel strategy and on a daily basis monitor and adjust the e-commerce calendar to achieve the sales target and operational KPI throughout the year
Monitor the consumer journey via efficient collaboration with relevant partners, providing input to continuously improve conversion and return on investment
Provide data-driven insights about our business to optimize strategy and operations
Take part in competitor analysis to track sales, trends, product pattern and promotion schemes of key competitors to improve our sales and customer experience
Work with marketplace contact person. Contribute to the firsthand marketplace activity related information and take quick action to fight for the resources from marketplace
Work with the JD Partner (JDP) and monitor the daily operation quality by optimizing the KPI Regularly coordinate with relevant teams, to ensure the product range, fulfilment, Customer Service, key events and commercial activities
Promote, actively engage and share the responsibility in the delivery of the Ingka sustainability, People & Planet Positive, Strategy to enable the ongoing transformation and growth of the IKEA business
On a daily basis coordinate with relevant-function teams to ensure the product range, fulfilment, customer support, key events and commercial activities are meeting agreed expectations

Fulltime

Senior Technical Engagement Manager

Play a pivotal role in driving customer outcomes by providing technical and oper...

Location

United States

Salary:

178000.00 - 260000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

7+ years of experience in consulting, technical delivery, or customer-facing roles
Focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects
Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks
Proven track record of leading both post-sales delivery engagements and account expansion efforts
Excel at managing cross-functional teams and stakeholders
Strong communicator, capable of translating technical concepts into business value
Experience working with cloud platforms and DevOps practices

Job Responsibility

Act as the technical delivery leader for Professional Services engagements
Work backwards from customer business and technical outcomes to define success criteria and delivery plans
Manage cross-functional delivery teams
Monitor project health, identify risks, and implement mitigation strategies
Serve as the primary point of contact for customers
Partner with the account team to identify and coordinate technical pursuits
Develop customer-tailored project proposals and statements of work
Support Vercel engineers when presenting technical solutions to customers
Contribute to the development of new service offerings
Help mature Vercel’s Professional Services delivery capabilities

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - mentorship and events
Flexible Time Off
Gear and WFH budget

Fulltime

Domain Lead - Google Platform Team

The Platform Technology area is looking to recruit a Domain Lead for the Google ...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Experienced leader able to lead calmly through periods of high pressure whilst inspiring people and teams to achieve excellence and grow their skills
Knowledge and experience operating within enterprise scale network technology
Knowledge and experience (5yrs+) operating within: Building and managing cloud services and resources
Google Cloud Architecture
Containerised workloads
Hybrid connectivity
DevOps tools and methods
Knowledge and experience with line management through both coaching and mentoring techniques
Experience operating within heavily regulated environments including external regulated consumer products and service offerings
Knowledge of identification and management of specific engineering, design, and testing standards and practices that comply with internal organisation IT governance and architectural standards within a heavily regulated environment

Job Responsibility

Enable the delivery of the Google Cloud platform and services
Deliver a standard set of services and tools that are secure, compliant with Admiral standards and policies, and can be easily consumed by other tribes and engineering teams
Create the right environment to attract, assess and retain top engineering talent, including developing relevant compensation packages and enabling engineers to continuously maintain and improve their technical and non-technical skills
Keep abreast of technology developments in the google ecosystem, anticipate the benefit to Admiral, and drive the development of new features and functions
Lead individuals and groups through significant strategic technology changes and/or during times of organisational change
Assist the team in achieving their objectives and key results
Provide technical leadership for the Google Cloud Platform Team and to wider teams
Line management duties for Technical Leads and Engineers with a view to focussing on coaching and mentoring techniques that align to both agile principles and Admiral values
Collaborate with Platform Services technical leadership team and wider teams to understand demand and resource requirements
Accountable for maintaining and facilitating team level resource plans, forecasts future resource requirements, working with the Service Owner, Technical Lead, and Scrum Master to agree future resourcing strategies

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Salesforce Administrator

Our Salesforce team is vital to our success and we’re looking for a proactive Sa...

Location

Salary:

45000.00 - 55000.00 GBP / Year

PEXA UK

Expiration Date

Until further notice

Requirements

Certification: ADM201
2+ years as a Salesforce Admin working in Lightning across Sales Cloud and Service Cloud
Solid grasp of Salesforce data model & sharing, validation rules, and reporting
Strong troubleshooting and problem-solving skills
Ability to learn and implement new Salesforce features and AI capabilities to enhance business processes
Good understanding of data relationships and Salesforce data model

Job Responsibility

Solution design & continuous improvement: Seek out ways to configure and maintain the Salesforce platform to meet business requirements, proposing simple, scalable declarative solutions
Best-practice advisory: Make best-practice recommendations to help the organisation optimise Salesforce usage, aligned to platform limits and Flows-first patterns
BAU support & case management — Support Salesforce BAU: triage cases, fix bugs, troubleshoot issues, and communicate status/SLA to end users
User & access administration — Manage users, roles, profiles, permission sets/groups, queues, and data access
maintain SSO/MFA
Declarative configuration (Lightning) — Create and maintain custom fields, objects, page layouts, Lightning App Builder pages, Dynamic Forms/Actions, validation rules, approval processes, and Flows (record-triggered/screen)
follow naming/versioning standards
Data quality & stewardship — Define validation, duplicate & matching rules
govern picklists
perform safe bulk imports/updates via Data Loader/Workbench

Fulltime

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

Platform Leader – Monitoring Services

IKEA

Location:
Sweden , Malmö

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

Expiration:
January 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Platform Leader – Monitoring Services