Platform Lead - Digital Products, Community Support Job at Airbnb

Platform Lead - Agent Products, Community Support

Lead a team of platform managers to build and deliver future plans for the techn...

Location

United States

Salary:

224000.00 - 280000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of platform or product leadership in technology-driven environments
5+ years managing teams
Deep experience developing and launching extensible platform capabilities at scale
Demonstrated success leveraging emerging technologies (such as AI, behavioral analytics, and predictive modeling) in complex, global operations
Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams
Proven ability to translate business needs into innovative, user-centric technology solutions
Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders
Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations
Strong understanding of customer service operations, digital support tools, and continuous improvement best practices
Community-first, user-centric mindset with a relentless drive for excellence

Job Responsibility

Define and execute the vision for Airbnb’s next-generation support platform
Harness emerging technologies to empower agents and frontline teams, anticipate customer needs, and deliver seamless, personalized support at scale
Manage and develop a high-performing, globally distributed team of platform managers
Guide key product initiatives from concept to launch
Forge strong partnerships with engineering, design, data science, product marketing, and operations
Develop tools and capabilities that enable agents’ growth, support ongoing learning, and drive measurable improvements in service quality

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Digital Portfolio Lead

Movember.com is our flagship global platform, powering millions of community int...

Location

Australia , Melbourne

Salary:

Not provided

Movember

Expiration Date

Until further notice

Requirements

7+ years experience owning strategy and roadmap delivery for complex, large-scale digital platforms, web and/or mobile apps
Demonstrated strategic range at portfolio level, including defining product vision and roadmap, with the ability to influence senior stakeholders, gain buy-in and build momentum around that vision
Demonstrated experience leading and developing product managers with a track record of raising the bar for the people around you
Experience working with cross-functional product teams across engineering, design and analytics
A proven track record delivering platform-level improvements through experimentation, optimisation and data-led prioritisation
Experience leading digital platform modernisation or transformation initiatives
Ability to interpret product performance data and translate insights into strategic decisions
Familiarity with modern web architectures and native app environments

Job Responsibility

Lead and develop a lean team of product managers embedded across value stream aligned teams, setting the standard for strategic thinking, prioritisation and delivery excellence
Own the strategy, evolution and success of Movember.com and Movember’s mobile apps, our flagship global fundraising and supporter platforms serving millions across multiple markets
Define and lead a compelling long-term product vision and multi-year roadmap that positions Movember.com as a world-class peer-to-peer platform
Drive a significant platform modernisation agenda, shaping the next era of Movember's digital ecosystem
Partner with senior leaders across Technology, Marketing, Fundraising and Communications to turn strategy into platform-level outcomes
Embed a culture of experimentation, conversion optimisation and evidence-based decision making across web and app experiences
Oversee roadmap trade-offs across markets and stakeholder groups, balancing long-term strategic vision with short-term commercial and supporter impact
Champion the exploration and integration of AI across our product ecosystem, proactively identifying high-impact opportunities to experiment, unlock new value and reimagine supporter experiences at scale
Establish and lead a Product Community of Practice, strengthening product capability and shared standards across Movember’s portfolios globally

What we offer

Flexible hybrid working from home and our modern Richmond office
Finish work at 2pm on Fridays (Dec-Aug)
NFP salary packaging (pay less tax)
13 weeks paid parental leave and 5 weeks annual leave
Fun & collaborative culture with employee social events
Free Headspace subscription and other wellbeing initiative
Relaxed dress code

Fulltime

Manager, Dove Content, Community and Engagement Lead

At Dove, we believe that care goes beyond products - it’s about building communi...

Location

United States , Hoboken

Salary:

103000.00 - 154400.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

6-7+ years of experience developing and leading social channel strategy and community management for brands and/or at an agency
Deep understanding of platform-specific best practices, trends, and social behaviors
Proven track record of driving meaningful social growth through strong strategy, creative and aesthetic excellence, and optimization using performance insights
Strong cross-functional leadership
experience managing agencies and stakeholders with confidence and clarity in a global–local matrix
Fluent in balancing brand storytelling, performance metrics, and community engagement
committed to brand excellence and consistency
Passionate about building communities and creating work rooted in purpose and cultural relevance
Comfortable navigating fast-paced, high-growth environments with shifting priorities
Excellent communication skills with the curiosity, rigor and desire to continuously improve processes and outputs

Job Responsibility

Own the end-to-end social channel strategy for Dove US across platforms (Instagram, TikTok, YouTube, Pinterest, Reddit and emerging channels), defining clear roles, KPIs, and growth goals by channel
Translate global social strategy into locally relevant, culturally sharp US execution
Oversee development of social-first content by channel, ensuring work feels native, culturally relevant, and unmistakably Dove
Lead and evolve community management to bring new people into the brand, ensuring Dove shows up authentically, responsibly, and in line with brand values
Manage and inspire agency partners, setting clear direction, expectations, and ways of working
Collaborate closely with PR, Influencer, Brand, Media, Legal, and Global Social teams to deliver integrated social programs and always protect the Dove look, tone, and feel
Oversee and lead content calendar that supports campaigns, product launches, and creator collaborations while building in social-first moments that cultivate brand love
Oversee budget
Lead an in-house and contract team of social strategists and community managers
Lead KPI setting and delivery for owned social content and community management

What we offer

health insurance (including prescription drug, dental, and vision coverage)
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
access to numerous voluntary benefits

Fulltime

Digital Workplace Solution Lead

The Digital Workplace Solution Lead is a senior technical role responsible for d...

Location

United Kingdom , Birmingham

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

In Depth IT and digital workplace technologies
Experience in a solution design, architect, or senior technical role
Proven track record in presales and managed services environments
Strong working knowledge of M365 and/or Google Workspace platforms
Strong understanding of ITSM platforms and integration patterns
Familiarity with governance frameworks such as ITIL and an appreciation of technical standards
Excellent stakeholder management and communication skills

Job Responsibility

Support and contribute to the digital workplace framework and standards across the practice
Design and deliver solution architectures for digital workplace engagements, including M365, endpoint, and collaboration platforms
Contribute to innovation initiatives incorporating automation and emerging technologies
Apply and maintain technical best practices, patterns, and reference architectures within engagements
Support delivery practice development and contribute to service portfolio improvements
Support presales activities for digital workplace managed services opportunities
Contribute to technical aspects of bids and proposals, including solution positioning and documentation
Develop compelling technical proposals, architectures, and business cases
Conduct client workshops, discovery sessions, and technical presentations
Support commercial teams with sizing, resource/effort estimation, and risk assessment

What we offer

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing
Our Learning and Development team ensure that there are continuous growth and development opportunities for our people
We also offer the opportunity to have flexible work options

Senior Lead Data Engineer (Enterprise Platform Technology) (Java, Python, Scala, AWS)

Do you love building and pioneering in the technology space? Do you enjoy solvin...

Location

United States , McLean; New York

Salary:

229900.00 - 286200.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's Degree
At least 6 years of experience in application development (Internship experience does not apply)
At least 2 years of experience in big data technologies
At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)

Job Responsibility

Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies
Lead a team of developers with deep experience in machine learning, distributed microservices, and full stack systems
Utilize programming languages like Java, Scala, Python and Open Source RDBMS and NoSQL databases and Cloud based data warehousing services such as Redshift and Snowflake
Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community
Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment
Perform unit tests and conduct reviews with other team members to make sure your code is rigorously designed, elegantly coded, and effectively tuned for performance

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Digital Customer and Consumer Lead

Coca- Cola HBC Digital Customer & Consumer Platform Services team is currently s...

Location

United Kingdom

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor's degree in research, economics or related field
Proven experience designing and conducting a range of formative and iterative methods applicable to all product stages from conception to release
Solid leadership and influencing skills and proven experience in digital transformation initiatives
Experience on agile methodologies
Experience on driving digital capabilities development & adoption within function
Demonstrated ability to articulate the implications of research finding in clear and compelling ways
Translate research findings and evidence into actionable recommendations
Must be able to work independently as well as part of a cohesive team
Facilitating decisions and risks: You can make and guide effective decisions, explaining clearly how the decision has been reached
You can understand technical complexity and risks, run collaborative design activities, influence others and build consensus

Job Responsibility

Strategic alignment with business functional priorities
Business functional engagement and trust building
Support business to maintain the stability, availability, and performance of services
Culture of innovation and continuous improvement
Drive functional ownership of innovations
Prioritization of local requests / deployment needs/ Successful product/service rollout in country
Materialize tangible business value jointly with Central Platforms through implementation and adoption of products & features
Organise and sustain a highly skilled and capable digital community of experts in their respective function (KUs\Citizen Developers) behind automation\reporting\support
Participate in agile teams representing country business view
Drive productivity and efficiency though process digitalization and automation

What we offer

Bonus incentives
Company phone
Company shares
Equal opportunity employer
Work with iconic brands

Fulltime

Senior Lead Software Engineer, Full Stack (Enterprise Platform Technology)

Do you love building and pioneering in the technology space? Do you enjoy solvin...

Location

United States , New York

Salary:

250800.00 - 286200.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's Degree
At least 6 years of experience in software engineering (Internship experience does not apply)
At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)

Job Responsibility

Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices and full-stack systems to create solutions that help meet regulatory needs for the company
Lead the design and implementation of AI-native software engineering harnesses that use approved models, coding agents, and developer workflows in governed control-plane capabilities
Build agentic workflow orchestration systems that support planning, code generation, validation, retry loops, human checkpoints, and controlled promotion through delivery environments
Define and implement typed input/output contracts, schemas, metadata capture, and workflow state models that make agentic execution auditable and repeatable
Develop trace capture, observability, and debugging capabilities for AI-assisted engineering workflows, including prompt/output lineage, tool-call traces, model/runtime metadata, and failure analysis
Integrate evaluation results into CI/CD and release workflows, including quality gates for fidelity, build correctness, accessibility, security, performance, and human-review outcomes
Build reusable APIs, services, developer tooling, dashboards, and reference implementations that enable teams to adopt AI-native engineering practices consistently
Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services
Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment
Partner with application teams to migrate complex software and digital experiences using governed agentic workflows, while preserving engineering quality, customer experience, and enterprise controls

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

New

Customer Success Architect - AI Business Process Solutions

The Customer Success Architect (CSA) for AI Business Process Solutions helps ent...

Location

Singapore , Singapore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Experience must include hands-on delivery with Microsoft business-applications and low-code/agent platforms — Dynamics 365 Customer Engagement, Power Platform, and Copilot Studio or Azure AI Foundry — including demonstrated hands-on agent building.
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Technical Certification in Microsoft Cloud Technologies (e.g., Azure, AI, Power Platform, D365 and security certifications).
Demonstrated experience building, testing, and deploying agents in Copilot Studio and/or Azure AI Foundry.
Hands-on delivery experience with Dynamics 365 Customer Engagement and/or Power Platform (Power Apps, Power Automate, Dataverse).
Relevant Microsoft certifications such as PL-600 (Power Platform Solution Architect), PL-200, the Dynamics 365 / MB-series, and AI-102.

Job Responsibility

Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking).
Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction.
Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks.
Executes work in compliance with industry and Microsoft guidelines and procedures.
Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets.
Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage.
Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities.
Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation.

Fulltime

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Platform Lead - Digital Products, Community Support

Job Description

Job Responsibility

Requirements

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