Platform Lead - Digital Products, Community Support Job at Airbnb

Platform Lead - Agent Products, Community Support

Lead a team of platform managers to build and deliver future plans for the techn...

Location

United States

Salary:

224000.00 - 280000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of platform or product leadership in technology-driven environments
5+ years managing teams
Deep experience developing and launching extensible platform capabilities at scale
Demonstrated success leveraging emerging technologies (such as AI, behavioral analytics, and predictive modeling) in complex, global operations
Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams
Proven ability to translate business needs into innovative, user-centric technology solutions
Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders
Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations
Strong understanding of customer service operations, digital support tools, and continuous improvement best practices
Community-first, user-centric mindset with a relentless drive for excellence

Job Responsibility

Define and execute the vision for Airbnb’s next-generation support platform
Harness emerging technologies to empower agents and frontline teams, anticipate customer needs, and deliver seamless, personalized support at scale
Manage and develop a high-performing, globally distributed team of platform managers
Guide key product initiatives from concept to launch
Forge strong partnerships with engineering, design, data science, product marketing, and operations
Develop tools and capabilities that enable agents’ growth, support ongoing learning, and drive measurable improvements in service quality

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Digital Portfolio Lead

Movember.com is our flagship global platform, powering millions of community int...

Location

Australia , Melbourne

Salary:

Not provided

Movember

Expiration Date

Until further notice

Requirements

7+ years experience owning strategy and roadmap delivery for complex, large-scale digital platforms, web and/or mobile apps
Demonstrated strategic range at portfolio level, including defining product vision and roadmap, with the ability to influence senior stakeholders, gain buy-in and build momentum around that vision
Demonstrated experience leading and developing product managers with a track record of raising the bar for the people around you
Experience working with cross-functional product teams across engineering, design and analytics
A proven track record delivering platform-level improvements through experimentation, optimisation and data-led prioritisation
Experience leading digital platform modernisation or transformation initiatives
Ability to interpret product performance data and translate insights into strategic decisions
Familiarity with modern web architectures and native app environments

Job Responsibility

Lead and develop a lean team of product managers embedded across value stream aligned teams, setting the standard for strategic thinking, prioritisation and delivery excellence
Own the strategy, evolution and success of Movember.com and Movember’s mobile apps, our flagship global fundraising and supporter platforms serving millions across multiple markets
Define and lead a compelling long-term product vision and multi-year roadmap that positions Movember.com as a world-class peer-to-peer platform
Drive a significant platform modernisation agenda, shaping the next era of Movember's digital ecosystem
Partner with senior leaders across Technology, Marketing, Fundraising and Communications to turn strategy into platform-level outcomes
Embed a culture of experimentation, conversion optimisation and evidence-based decision making across web and app experiences
Oversee roadmap trade-offs across markets and stakeholder groups, balancing long-term strategic vision with short-term commercial and supporter impact
Champion the exploration and integration of AI across our product ecosystem, proactively identifying high-impact opportunities to experiment, unlock new value and reimagine supporter experiences at scale
Establish and lead a Product Community of Practice, strengthening product capability and shared standards across Movember’s portfolios globally

What we offer

Flexible hybrid working from home and our modern Richmond office
Finish work at 2pm on Fridays (Dec-Aug)
NFP salary packaging (pay less tax)
13 weeks paid parental leave and 5 weeks annual leave
Fun & collaborative culture with employee social events
Free Headspace subscription and other wellbeing initiative
Relaxed dress code

Fulltime

New

Vp, Global Digital Marketing

BMG’s marketing organization sits at the intersection of artist development, aud...

Location

United States , Los Angeles

Salary:

150000.00 - 173000.00 USD / Year

BMG Rights Management Services (UK) Limited

Expiration Date

Until further notice

Requirements

Strong experience developing and leading marketing campaigns within music, entertainment, media, or digital platforms
Deep understanding of digital platforms including streaming services, social media, and creator ecosystems
Demonstrated ability to build audience growth strategies that connect artists with global fan communities
Experience working cross-functionally with artists, managers, creative teams, and platform partners
Strong strategic thinking and ability to translate audience insights into marketing action
Experience managing complex marketing initiatives across multiple platforms and Global teams
Strong communication and relationship-building skills
Leadership experience managing and developing high-performing teams
Passion for music, culture, and artist development
Great relationships with social and stream platforms

Job Responsibility

Lead the development and execution of marketing strategies for priority artists and catalog, ensuring campaigns drive global audience growth, cultural relevance, and measurable impact
Manage scalable systems for fan acquisition and retention, leveraging first-party data, CRM, social engagement, and platform insights to support sustained audience growth
Develop bespoke, platform-native campaigns in partnership with digital platforms that connect artists to new audiences and create cultural moments around releases
Identify and activate opportunities for exclusive platform collaborations, including product integrations, fan experiences, creator activations, and innovative campaign formats
Partner with artists, managers, and internal teams to craft compelling campaign strategies that align storytelling, creative assets, and fan engagement across platforms
Drive discovery through creator ecosystems and digital communities, activating influencers and creators to amplify artist campaigns and generate cultural momentum
Collaborate with digital advertising teams to design performance-driven media strategies that support audience growth and campaign reach
Identify opportunities to leverage AI-assisted marketing tools and emerging technologies to accelerate campaign execution and unlock new creative formats
Partner with creative and content teams to ensure campaigns are built with platform-native storytelling and social-first content strategies
Collaborate across global teams to ensure alignment of marketing strategy and execution across territories

What we offer

Enjoy flexibility with our hybrid setup: 3 days in office, 2 days remote
Experience peace of mind knowing that our comprehensive medical, dental, and vision coverage has got you covered
Maximize your savings with our dollar-for-dollar 401(k) match of up to 6% after your first year
Say goodbye to accruing vacation days or hitting a cap
take time off when you need it with our flexible time off policy!
Save money and time with our commuter benefits program
Stay healthy and earn financial rewards with our fitness reimbursement program and wellness incentives
Access well-being support 24/7 through our Employee Assistance Program
Unlock your potential with development opportunities, including mentorship programs, LinkedIn Learning and educational reimbursements
Be inspired by our talented artists at our showcases and playbacks

Fulltime

Creative Producer

The Creative Producer sits at the intersection of innovation, live production, a...

Location

United States , New York

Salary:

100000.00 - 110000.00 USD / Year

Complex NTWRK

Expiration Date

Until further notice

Requirements

4+ years of experience in digital video production, creative development, or live streaming
Proven ability to produce and direct live and multi-camera digital productions
Strong creative instincts with an understanding of emerging talent, cultural trends, and digital storytelling formats
Proficiency in communication, public speaking and presentation design with experience creating visually compelling decks
Familiarity with streaming platforms (YouTube, Twitch, TikTok and IG Live) and associated community and content dynamics
Comfort with or openness to using AI and emerging technologies as visualization tools to create development imagery and pre-visualizations
Excellent communication, organization, and time-management skills—able to work across multiple projects simultaneously
A collaborative spirit, creative drive, and enthusiasm for culture, content, and innovation
Ability to work on-site in SoHo 5 days a week

Job Responsibility

Produce live programming across the Complex LIVE ecosystem, spanning studio shows, IRL streams, as well as branded activations and tentpole events
Coordinate between production, studio, and social teams to ensure seamless broadcast execution and social syndication and redistribution
Collaborate with internal and external talent—Complex hosts, popular celebrities, influencers, and cultural figures—to produce engaging live moments
Partner with social, editorial, and platform teams to plan pre-promotion, live engagement, and post-stream cutdowns across social platforms and Complex O&O
Ensure a high level of creative and production consistency across Complex’s live programming slate
Support the ideation, documentation, and packaging of new video formats and franchises
Lead and participate in brainstorms and creative development sessions, contributing fresh, trend-informed ideas and providing detailed documentation to track progress and push forward
Research and identify new talent, emerging creators, and content trends relevant to Complex’s audience
Create development decks, treatments, and visual materials to communicate and sell new concepts internally and externally
Assist in managing the Greenlight submission process and help shepherd approved projects into pilot production

What we offer

Best in class health, dental, and vision insurance
Healthcare FSA
Dependent Care FSA
Commuter Benefits FSA
Short-term/long-term disability and life insurance
Paid Parental leave
401k with 4% match
Pet Insurance
Legal and Identity Theft Plans
Vacation time and sick days

Fulltime

Senior Product Manager

We are supporting a high-growth digital lifestyle brand on a confidential search...

Location

United Kingdom , London

Salary:

Not provided

Major Players Limited

Expiration Date

Until further notice

Requirements

Proven experience in digital product management, delivering multiple high-profile projects concurrently
Strong track record of translating strategy into measurable business outcomes
Skilled in building business cases and influencing stakeholders at all levels
Experience working on mobile apps, membership, or loyalty programmes
Comfortable managing external development partners while maintaining quality and strategic direction
Thrives in fast-paced, high-pressure environments and can manage multiple priorities
Strong analytical mindset, confident using data to guide decisions and measure success
Strategic thinker with the ability to get hands-on where needed
Collaborative and team-oriented, building strong relationships across functions
Adaptable, agile, and outcome-focused, prioritising results over process

Job Responsibility

Lead and own significant areas of the digital product roadmap, ensuring initiatives align with commercial and customer objectives
Translate strategy into actionable plans, guiding design, engineering, and delivery teams to deliver high-impact projects
Focus initially on mobile app development, membership experience, and regional platform expansion, with scope to lead other strategic initiatives
Drive complex, high-profile projects simultaneously, ensuring timely and high-quality delivery
Build data-informed business cases, balancing commercial viability with customer relevance
Identify market and competitor trends to uncover opportunities and maintain the brand’s digital leadership
Collaborate closely with technology leads, business analysts, and cross-functional teams, ensuring smooth execution and alignment
Influence senior stakeholders, communicating complex ideas clearly and persuasively
Act as a mentor within the product team, supporting the development of junior colleagues and fostering a collaborative, high-performance culture

Fulltime

Community Program Manager

Join PagerDuty’s Developer Advocacy team to champion the continuous improvement ...

Location

Portugal , Lisbon

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience managing digital communities
Strong business acumen and strategy experience
Strong background in designing and delivering education, enablement, or developer advocacy activities
Experience with analytics, reporting, and program measurement
Excellent communication and relationship-building skills to engage technical audiences and customers at all levels
Ability to thrive in a fast-paced, collaborative, global SaaS environment

Job Responsibility

Champion the continuous improvement of developer-facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms
Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge-sharing sessions) to promote product adoption and customer success for technical audiences
Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics
drive continuous improvement based on insights
Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners
Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing
Partner with Marketing to promote educational events, webinars, and community programs across channels
Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows
Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk
Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Head of Design Systems

We’re hiring a Head of Design Systems to lead the strategy, technology, and crea...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10–15+ years in digital product design and systems
5+ years leading enterprise design systems at scale, ideally in regulated industries (banking/fintech/insurance)
portfolio that demonstrates design craft (UI/visual/interaction) and system leadership (tokens/components/patterns, brand evolution, before/after impact)
hands-on fluency with modern front-end stacks (TypeScript, React/Angular or Web Components, Storybook, design tokens, theming) and CI/CD practices
ability to set PR standards and release/versioning policies
proven art direction experience with a strong visual sensibility and motion principles applied to systemized UI
practical experience applying generative/agentic AI to design and engineering workflows (code generation/review, unit testing, documentation playbooks, migration support, RAG) with guardrails, evaluations, and governance
deep knowledge of digital accessibility and WCAG, assistive tech, and how to embed accessibility into tokens/components and SDLC gates
tooling leadership: Figma Enterprise (libraries, tokens, branching, audit), research/analytics platforms (e.g., Matomo, UserTesting, Qualtrics), documentation sites, analytics/telemetry
experience shipping products across multiple businesses and functions with i18n, L10n, and RTL considerations and regulatory/locale constraints

Job Responsibility

set the multi-year vision and roadmap for the enterprise design system—covering design tokens, components, patterns, documentation, and platform services
establish and chair cross-functional governance (Design, Product, Engineering, Brand, Accessibility, Compliance, Security, and Architecture) with clear contribution and change-management models
define adoption strategy, KPIs/OKRs, and incentives to drive measurable outcomes across lines of business and functions
inventory and assess existing/legacy design systems across businesses/functions (tokens, components, code stacks, documentation quality, accessibility posture, and adoption)
define a convergence strategy: token mapping & theming, component equivalence matrix, de-duplication rules, and brand harmonization guidelines
lead engineering for the system’s codebase (e.g., Web Components/React/Angular, TypeScript, Storybook, CI/CD, package distribution/registries) and partner with Architecture on standards: design tokens, theming, motion, internationalization (i18n) and right-to-left (RTL) support
ensure quality through automated testing (unit/visual regression), performance budgets, security scans, and a versioning/release strategy (safe migrations, deprecation policies)
serve as the art director and custodian of our digital visual brand—color, typography, iconography, motion, and imagery—ensuring brand consistency and accessibility across channels
partner with Content Design and Engineering on CMS strategy (e.g., headless CMS such as Adobe Experience Manager (AEM)), ensuring components, patterns, and editorial workflows are integrated, versioned, and accessible
lead, grow, and mentor a global team of designers, developers, strategists, writers, and producers

What we offer

Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance

Fulltime

Senior Manager, Programmatic Enablement

This role will also identify opportunities for Programmatic to launch and improv...

Location

United States , Remote; New York; Los Angeles; Chicago; Detroit; Atlanta

Salary:

76.00 - 79.00 USD / Hour

Software Resources

Expiration Date

Until further notice

Requirements

8+ years in a product management, vendor management or planning role and 7+ years combined business and online digital experience
A solid understanding of Digital businesses and media markets/business models
Thorough understanding of self-service toolsets and automation related technologies
Prior experience integrating internal work and resources with outside vendors/partners
Proven track record of managing business needs against technology requirements
Demonstrated ability to take concepts from definition to development and launch
Experience with managing enterprise software, infrastructure services and/or software as a service offerings
Fluent in both "business" and "technology" styles of communication with the effective ability to translate and communicate between the two.
Experience creating and communicating product roadmaps and written product requests on behalf of the business
Ability to anticipate, identify and articulate the impact of emerging industry trends on the business

Job Responsibility

Manage and support the product development with Ad Platforms related to Programmatic solutions for the Ad Sales organization: Produce innovative business requirements that will drive more revenue or improve workflow based on our advertising sales and product expertise
Responsible for documenting product scoping with Ad Sales teams (e.g. RYM, Ops, Forecasting). Translate scoping into product requirements and business opportunities for intake
Manage, communicate, support prioritization and track business intake items with Ad Platforms
Be a subject matter expert in the Ad Sales Business, toolsets, processes, and workflows and have a strong relationship with our internal stakeholders: Maintain a strong relationship with all internal ad sales teams and Ad Platforms
Support Product Marketing in developing positioning and materials for marketplace or sales.
Be passionate and driven about everything Programmatic can do for a sales organization: Be an advocate for best practices and capabilities to improve workflows, sales channel friction and communications
Be current on features and functionality on the Programmatic Roadmap(s)
Primary internal programmatic expert for the sales team who can provide insights and knowledge to inform internal stakeholders of all levels as needed.
Provide executive leadership updates across all enablement initiatives within Advertising.: Manage, design and maintain updates on a weekly, monthly and quarterly basis
Ability to communicate and prioritize updates for leadership

What we offer

medical, dental, and vision coverage
a 401(k) with company match
short-term disability
life insurance with AD&D

Fulltime

Platform Lead - Digital Products, Community Support

Airbnb

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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