Platform Lead - Digital Products, Community Support Job at Airbnb

Platform Lead - Agent Products, Community Support

Lead a team of platform managers to build and deliver future plans for the techn...

Location

United States

Salary:

224000.00 - 280000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of platform or product leadership in technology-driven environments
5+ years managing teams
Deep experience developing and launching extensible platform capabilities at scale
Demonstrated success leveraging emerging technologies (such as AI, behavioral analytics, and predictive modeling) in complex, global operations
Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams
Proven ability to translate business needs into innovative, user-centric technology solutions
Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders
Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations
Strong understanding of customer service operations, digital support tools, and continuous improvement best practices
Community-first, user-centric mindset with a relentless drive for excellence

Job Responsibility

Define and execute the vision for Airbnb’s next-generation support platform
Harness emerging technologies to empower agents and frontline teams, anticipate customer needs, and deliver seamless, personalized support at scale
Manage and develop a high-performing, globally distributed team of platform managers
Guide key product initiatives from concept to launch
Forge strong partnerships with engineering, design, data science, product marketing, and operations
Develop tools and capabilities that enable agents’ growth, support ongoing learning, and drive measurable improvements in service quality

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Digital Portfolio Lead

Movember.com is our flagship global platform, powering millions of community int...

Location

Australia , Melbourne

Salary:

Not provided

Movember

Expiration Date

Until further notice

Requirements

7+ years experience owning strategy and roadmap delivery for complex, large-scale digital platforms, web and/or mobile apps
Demonstrated strategic range at portfolio level, including defining product vision and roadmap, with the ability to influence senior stakeholders, gain buy-in and build momentum around that vision
Demonstrated experience leading and developing product managers with a track record of raising the bar for the people around you
Experience working with cross-functional product teams across engineering, design and analytics
A proven track record delivering platform-level improvements through experimentation, optimisation and data-led prioritisation
Experience leading digital platform modernisation or transformation initiatives
Ability to interpret product performance data and translate insights into strategic decisions
Familiarity with modern web architectures and native app environments

Job Responsibility

Lead and develop a lean team of product managers embedded across value stream aligned teams, setting the standard for strategic thinking, prioritisation and delivery excellence
Own the strategy, evolution and success of Movember.com and Movember’s mobile apps, our flagship global fundraising and supporter platforms serving millions across multiple markets
Define and lead a compelling long-term product vision and multi-year roadmap that positions Movember.com as a world-class peer-to-peer platform
Drive a significant platform modernisation agenda, shaping the next era of Movember's digital ecosystem
Partner with senior leaders across Technology, Marketing, Fundraising and Communications to turn strategy into platform-level outcomes
Embed a culture of experimentation, conversion optimisation and evidence-based decision making across web and app experiences
Oversee roadmap trade-offs across markets and stakeholder groups, balancing long-term strategic vision with short-term commercial and supporter impact
Champion the exploration and integration of AI across our product ecosystem, proactively identifying high-impact opportunities to experiment, unlock new value and reimagine supporter experiences at scale
Establish and lead a Product Community of Practice, strengthening product capability and shared standards across Movember’s portfolios globally

What we offer

Flexible hybrid working from home and our modern Richmond office
Finish work at 2pm on Fridays (Dec-Aug)
NFP salary packaging (pay less tax)
13 weeks paid parental leave and 5 weeks annual leave
Fun & collaborative culture with employee social events
Free Headspace subscription and other wellbeing initiative
Relaxed dress code

Fulltime

Online Communities Specialist

As our Online Communities Specialist, you’ll step into a newly created role wher...

Location

United Kingdom , Northampton

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience managing online community platforms, including forums
Strong understanding of data security, GDPR and Online Safety Act requirements
Skilled in conflict management, complaints handling and crisis escalation
Confident with data metrics and reporting
Able to communicate with care and clarity, including representing an organisation externally
Experience managing volunteers or staff remotely, supporting their development

Job Responsibility

Lead the growth, improvement and day‑to‑day delivery of online peer‑support services
Manage the forum platform, including configuration, security and performance
Act as product owner, ensuring technology supports safe community connection
Lead and coordinate online community support volunteers, including training
Handle content moderation, complaints, conflict and crisis escalation
Manage relationships with external suppliers and internal teams
Ensure safeguarding, legal and regulatory compliance across the service
Develop service policy, process and business continuity planning
Analyse community data and contribute to service impact reporting
Advocate for community needs while balancing organisational priorities

What we offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development

Fulltime

Vp, Global Digital Marketing

BMG’s marketing organization sits at the intersection of artist development, aud...

Location

United States , Los Angeles

Salary:

150000.00 - 173000.00 USD / Year

BMG Rights Management Services (UK) Limited

Expiration Date

Until further notice

Requirements

Strong experience developing and leading marketing campaigns within music, entertainment, media, or digital platforms
Deep understanding of digital platforms including streaming services, social media, and creator ecosystems
Demonstrated ability to build audience growth strategies that connect artists with global fan communities
Experience working cross-functionally with artists, managers, creative teams, and platform partners
Strong strategic thinking and ability to translate audience insights into marketing action
Experience managing complex marketing initiatives across multiple platforms and Global teams
Strong communication and relationship-building skills
Leadership experience managing and developing high-performing teams
Passion for music, culture, and artist development
Great relationships with social and stream platforms

Job Responsibility

Lead the development and execution of marketing strategies for priority artists and catalog, ensuring campaigns drive global audience growth, cultural relevance, and measurable impact
Manage scalable systems for fan acquisition and retention, leveraging first-party data, CRM, social engagement, and platform insights to support sustained audience growth
Develop bespoke, platform-native campaigns in partnership with digital platforms that connect artists to new audiences and create cultural moments around releases
Identify and activate opportunities for exclusive platform collaborations, including product integrations, fan experiences, creator activations, and innovative campaign formats
Partner with artists, managers, and internal teams to craft compelling campaign strategies that align storytelling, creative assets, and fan engagement across platforms
Drive discovery through creator ecosystems and digital communities, activating influencers and creators to amplify artist campaigns and generate cultural momentum
Collaborate with digital advertising teams to design performance-driven media strategies that support audience growth and campaign reach
Identify opportunities to leverage AI-assisted marketing tools and emerging technologies to accelerate campaign execution and unlock new creative formats
Partner with creative and content teams to ensure campaigns are built with platform-native storytelling and social-first content strategies
Collaborate across global teams to ensure alignment of marketing strategy and execution across territories

What we offer

Enjoy flexibility with our hybrid setup: 3 days in office, 2 days remote
Experience peace of mind knowing that our comprehensive medical, dental, and vision coverage has got you covered
Maximize your savings with our dollar-for-dollar 401(k) match of up to 6% after your first year
Say goodbye to accruing vacation days or hitting a cap
take time off when you need it with our flexible time off policy!
Save money and time with our commuter benefits program
Stay healthy and earn financial rewards with our fitness reimbursement program and wellness incentives
Access well-being support 24/7 through our Employee Assistance Program
Unlock your potential with development opportunities, including mentorship programs, LinkedIn Learning and educational reimbursements
Be inspired by our talented artists at our showcases and playbacks

Fulltime

Digital Communications Specialist, Call of Duty Endowment

Job Title:             Digital Communications Specialist, Call of Duty Endowment...

Location

United States of America , Santa Monica

Salary:

26.83 - 49.63 USD / Hour

Activision

Expiration Date

Until further notice

Requirements

3-5 years of experience in digital communications, digital marketing, social media or related roles
Demonstrated experience supporting end‑to‑end marketing and communications campaigns, including creative development and execution
Experience collaborating within a large, matrixed organization
Proven ability to manage multiple priorities and stakeholders simultaneously
Strong understanding of digital media, social platforms, and performance measurement
Ability to gather data, analyze performance, and prepare clear, accurate, and timely reports
Highly developed organizational, project management, and time‑management skills
Excellent written and verbal communication skills
Proficiency in MS Office
familiarity with tools such as Mailchimp, Sprinklr, or similar social platforms preferred

Job Responsibility

Support the development and execution of digital communications initiatives, including in‑game activations, digital item packs, incentives, events, and promotions
Lead and execute digital and social media campaigns across platforms including Instagram, X (Twitter), Facebook, LinkedIn, and emerging channels
Develop monthly content calendars and partner with designers, product teams, and production partners to deliver compelling, on‑brand content and copy
Upload, publish, and manage social media content
actively engage and grow online communities
Manage day‑to‑day community engagement across the Endowment’s social channels, including comment moderation, audience interaction, and escalation of issues as needed
Track and report on campaign, product, and channel performance, developing insights, benchmarks, and optimization recommendations
Work with web, Lifecycle Marketing, and operations teams to ensure Endowment websites, emails, in-game messages, and product touchpoints are current, accurate, and aligned to campaign and product objectives
Lead select asset development and operational support for the Call of Duty Endowment Bowl, the Endowment’s flagship event
Collaborate with cross‑functional Activision teams—including Partnerships, Sales, Product Management, Consumer Marketing, Digital Marketing, PR, Lifecycle Marketing, Supply Chain, Operations, and Communications—to ensure alignment and efficient execution

What we offer

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance

Fulltime

Creative Producer

The Creative Producer sits at the intersection of innovation, live production, a...

Location

United States , New York

Salary:

100000.00 - 110000.00 USD / Year

Complex NTWRK

Expiration Date

Until further notice

Requirements

4+ years of experience in digital video production, creative development, or live streaming
Proven ability to produce and direct live and multi-camera digital productions
Strong creative instincts with an understanding of emerging talent, cultural trends, and digital storytelling formats
Proficiency in communication, public speaking and presentation design with experience creating visually compelling decks
Familiarity with streaming platforms (YouTube, Twitch, TikTok and IG Live) and associated community and content dynamics
Comfort with or openness to using AI and emerging technologies as visualization tools to create development imagery and pre-visualizations
Excellent communication, organization, and time-management skills—able to work across multiple projects simultaneously
A collaborative spirit, creative drive, and enthusiasm for culture, content, and innovation
Ability to work on-site in SoHo 5 days a week

Job Responsibility

Produce live programming across the Complex LIVE ecosystem, spanning studio shows, IRL streams, as well as branded activations and tentpole events
Coordinate between production, studio, and social teams to ensure seamless broadcast execution and social syndication and redistribution
Collaborate with internal and external talent—Complex hosts, popular celebrities, influencers, and cultural figures—to produce engaging live moments
Partner with social, editorial, and platform teams to plan pre-promotion, live engagement, and post-stream cutdowns across social platforms and Complex O&O
Ensure a high level of creative and production consistency across Complex’s live programming slate
Support the ideation, documentation, and packaging of new video formats and franchises
Lead and participate in brainstorms and creative development sessions, contributing fresh, trend-informed ideas and providing detailed documentation to track progress and push forward
Research and identify new talent, emerging creators, and content trends relevant to Complex’s audience
Create development decks, treatments, and visual materials to communicate and sell new concepts internally and externally
Assist in managing the Greenlight submission process and help shepherd approved projects into pilot production

What we offer

Best in class health, dental, and vision insurance
Healthcare FSA
Dependent Care FSA
Commuter Benefits FSA
Short-term/long-term disability and life insurance
Paid Parental leave
401k with 4% match
Pet Insurance
Legal and Identity Theft Plans
Vacation time and sick days

Fulltime

Senior Product Manager

We are supporting a high-growth digital lifestyle brand on a confidential search...

Location

United Kingdom , London

Salary:

Not provided

Major Players Limited

Expiration Date

Until further notice

Requirements

Proven experience in digital product management, delivering multiple high-profile projects concurrently
Strong track record of translating strategy into measurable business outcomes
Skilled in building business cases and influencing stakeholders at all levels
Experience working on mobile apps, membership, or loyalty programmes
Comfortable managing external development partners while maintaining quality and strategic direction
Thrives in fast-paced, high-pressure environments and can manage multiple priorities
Strong analytical mindset, confident using data to guide decisions and measure success
Strategic thinker with the ability to get hands-on where needed
Collaborative and team-oriented, building strong relationships across functions
Adaptable, agile, and outcome-focused, prioritising results over process

Job Responsibility

Lead and own significant areas of the digital product roadmap, ensuring initiatives align with commercial and customer objectives
Translate strategy into actionable plans, guiding design, engineering, and delivery teams to deliver high-impact projects
Focus initially on mobile app development, membership experience, and regional platform expansion, with scope to lead other strategic initiatives
Drive complex, high-profile projects simultaneously, ensuring timely and high-quality delivery
Build data-informed business cases, balancing commercial viability with customer relevance
Identify market and competitor trends to uncover opportunities and maintain the brand’s digital leadership
Collaborate closely with technology leads, business analysts, and cross-functional teams, ensuring smooth execution and alignment
Influence senior stakeholders, communicating complex ideas clearly and persuasively
Act as a mentor within the product team, supporting the development of junior colleagues and fostering a collaborative, high-performance culture

Fulltime

Senior Technology Architect

Our client is looking for a Senior Technology Architect for a 12 month contract ...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

June 22, 2026

Requirements

Demonstrated Technology Leadership, and Vision - Develop, socialize and obtain buy in for multi-year technology roadmaps, and must include recent example involving digital credentials
10+ years in designing and developing enterprise technology solutions in complex environments, with experience in both public/broader public and private sectors
Experience in developing digital credential solutions, including digital wallet solutions on mobile (ie. iOS and Android) devices, distributed ledger technologies, verifiable credentials (VC), verifiable credential registries, verifiable presentations, decentralized identifiers (DIDs), use cryptographic suites/tools, zero-knowledge proofs
Extensive knowledge of related standards and market direction - W3C, DIF, TrustOverIP, OIDC and Open Wallet Foundation. Specific technologies JWT/JWS, JSON-LD, Public/Private key cryptography (EdDSA, EcDSA), zero knowledge proofs , DIDComm, ACA-Py, Credo Framework for Digital Wallet, Oauth2 OpenID Connect, OIDC4VC, OIDC4VP
Extensive Mobile development experience on Android and IOS - React Native, Javascript, GitHub.

Job Responsibility

To take a leadership role acting on behalf of ODS Program Implementation Office, and the Ontario Digital Service for the technology architecture, design and build of a digital credential platform and related products
To design and maintain a digital credential technology architecture representing the necessary ecosystem components that is based on the world wide web consortium (W3C) verifiable credentials (VC) model, utilizing decentralized identifiers (DIDs), DIDComm communication protocols, and related industry standards and frameworks such as the PCTF, NIST and eIDAS etc
Work with staff to lead the development of key (technology) architecture artefacts to support the architectural gating process
Development of an implementation roadmap and options for a verifiable credential model approach, that takes into consideration the requisite components, technology required/involved, readiness, market readiness and maturity
develop short term tactical and longer term strategic implantation plans and options
Identify and evaluate commercially ready products and open source solutions that are viable for use and implementation
including assessment and recommendations of products
Align the technology architecture for digital credentialing (VC Model, DID) with the Enterprise Identity and Access Management solution to ensure integration where required, including alignment with the OPS policy on identity and credential assurance levels
Work with product teams to develop the technology requirements and to ensure alignment towards the enterprise solution approach and roadmap
Lead and work with technical and product development engineers to develop functional proofs of concept, pilot implementations and/or final product implementations of solutions that align with the enterprise digital credential solutions roadmap, including digital wallets, mobile apps on iOS/Android devices, web sites and back-end infrastructure

What we offer

Earn a competitive rate within the industry
Location: Up to 5 days onsite
Potential for extension

Fulltime

Select Country

Platform Lead - Digital Products, Community Support

Airbnb

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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