Platform Lead - Digital Products, Community Support Job at Airbnb

Platform Lead - Agent Products, Community Support

Lead a team of platform managers to build and deliver future plans for the techn...

Location

United States

Salary:

224000.00 - 280000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of platform or product leadership in technology-driven environments
5+ years managing teams
Deep experience developing and launching extensible platform capabilities at scale
Demonstrated success leveraging emerging technologies (such as AI, behavioral analytics, and predictive modeling) in complex, global operations
Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams
Proven ability to translate business needs into innovative, user-centric technology solutions
Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders
Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations
Strong understanding of customer service operations, digital support tools, and continuous improvement best practices
Community-first, user-centric mindset with a relentless drive for excellence

Job Responsibility

Define and execute the vision for Airbnb’s next-generation support platform
Harness emerging technologies to empower agents and frontline teams, anticipate customer needs, and deliver seamless, personalized support at scale
Manage and develop a high-performing, globally distributed team of platform managers
Guide key product initiatives from concept to launch
Forge strong partnerships with engineering, design, data science, product marketing, and operations
Develop tools and capabilities that enable agents’ growth, support ongoing learning, and drive measurable improvements in service quality

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

New

Flex Director, Product Management Coach

The Product Management Coach accelerates our enterprise Product Operating Model ...

Location

United States , Bethesda

Salary:

57.16 - 90.72 USD / Hour

Marriott Bonvoy

Expiration Date

March 05, 2026

Requirements

7–10+ years of product management experience, preferably in digital, technology, or platform product environments
Strong knowledge of product discovery, product strategy, metrics, prioritization, and product delivery
Experience coaching or mentoring Product Managers at different levels
Comfortable working with senior leadership and technical stakeholders
Excellent communication and storytelling skills
Experience with tools such as Jira, Confluence, Miro, Aha!, Azure DevOps, or similar

Job Responsibility

Coach product teams on core skills related to product strategy, discovery, and outcome-based delivery
Lead practical learning through workshops, shadowing, and 1:1 coaching in partnership with the Global Technology Agile Center of Excellence (ACOE)
Provide leaders with insights on product management competency gaps and maturity improvements
Support the shift from project to product delivery across value streams
Promote experimentation, iterative delivery, and validated learning
Create onboarding paths with templates, playbooks, and best practice resources
Partner with transformation leaders to define roles, governance, and operating mechanisms
Strengthen product management storytelling and communication of strategy, customer insights, and business outcomes
Surface and help resolve organizational impediments to improve communication and decision making
Provide transparent visibility on progress, risks, and adoption

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Creative Producer

The Creative Producer sits at the intersection of innovation, live production, a...

Location

United States , New York

Salary:

100000.00 - 110000.00 USD / Year

Complex NTWRK

Expiration Date

Until further notice

Requirements

4+ years of experience in digital video production, creative development, or live streaming
Proven ability to produce and direct live and multi-camera digital productions
Strong creative instincts with an understanding of emerging talent, cultural trends, and digital storytelling formats
Proficiency in communication, public speaking and presentation design with experience creating visually compelling decks
Familiarity with streaming platforms (YouTube, Twitch, TikTok and IG Live) and associated community and content dynamics
Comfort with or openness to using AI and emerging technologies as visualization tools to create development imagery and pre-visualizations
Excellent communication, organization, and time-management skills—able to work across multiple projects simultaneously
A collaborative spirit, creative drive, and enthusiasm for culture, content, and innovation
Ability to work on-site in SoHo 5 days a week

Job Responsibility

Produce live programming across the Complex LIVE ecosystem, spanning studio shows, IRL streams, as well as branded activations and tentpole events
Coordinate between production, studio, and social teams to ensure seamless broadcast execution and social syndication and redistribution
Collaborate with internal and external talent—Complex hosts, popular celebrities, influencers, and cultural figures—to produce engaging live moments
Partner with social, editorial, and platform teams to plan pre-promotion, live engagement, and post-stream cutdowns across social platforms and Complex O&O
Ensure a high level of creative and production consistency across Complex’s live programming slate
Support the ideation, documentation, and packaging of new video formats and franchises
Lead and participate in brainstorms and creative development sessions, contributing fresh, trend-informed ideas and providing detailed documentation to track progress and push forward
Research and identify new talent, emerging creators, and content trends relevant to Complex’s audience
Create development decks, treatments, and visual materials to communicate and sell new concepts internally and externally
Assist in managing the Greenlight submission process and help shepherd approved projects into pilot production

What we offer

Best in class health, dental, and vision insurance
Healthcare FSA
Dependent Care FSA
Commuter Benefits FSA
Short-term/long-term disability and life insurance
Paid Parental leave
401k with 4% match
Pet Insurance
Legal and Identity Theft Plans
Vacation time and sick days

Fulltime

Senior Product Manager

We are supporting a high-growth digital lifestyle brand on a confidential search...

Location

United Kingdom , London

Salary:

Not provided

Major Players Limited

Expiration Date

Until further notice

Requirements

Proven experience in digital product management, delivering multiple high-profile projects concurrently
Strong track record of translating strategy into measurable business outcomes
Skilled in building business cases and influencing stakeholders at all levels
Experience working on mobile apps, membership, or loyalty programmes
Comfortable managing external development partners while maintaining quality and strategic direction
Thrives in fast-paced, high-pressure environments and can manage multiple priorities
Strong analytical mindset, confident using data to guide decisions and measure success
Strategic thinker with the ability to get hands-on where needed
Collaborative and team-oriented, building strong relationships across functions
Adaptable, agile, and outcome-focused, prioritising results over process

Job Responsibility

Lead and own significant areas of the digital product roadmap, ensuring initiatives align with commercial and customer objectives
Translate strategy into actionable plans, guiding design, engineering, and delivery teams to deliver high-impact projects
Focus initially on mobile app development, membership experience, and regional platform expansion, with scope to lead other strategic initiatives
Drive complex, high-profile projects simultaneously, ensuring timely and high-quality delivery
Build data-informed business cases, balancing commercial viability with customer relevance
Identify market and competitor trends to uncover opportunities and maintain the brand’s digital leadership
Collaborate closely with technology leads, business analysts, and cross-functional teams, ensuring smooth execution and alignment
Influence senior stakeholders, communicating complex ideas clearly and persuasively
Act as a mentor within the product team, supporting the development of junior colleagues and fostering a collaborative, high-performance culture

Fulltime

Community Program Manager

Join PagerDuty’s Developer Advocacy team to champion the continuous improvement ...

Location

Portugal , Lisbon

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience managing digital communities
Strong business acumen and strategy experience
Strong background in designing and delivering education, enablement, or developer advocacy activities
Experience with analytics, reporting, and program measurement
Excellent communication and relationship-building skills to engage technical audiences and customers at all levels
Ability to thrive in a fast-paced, collaborative, global SaaS environment

Job Responsibility

Champion the continuous improvement of developer-facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms
Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge-sharing sessions) to promote product adoption and customer success for technical audiences
Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics
drive continuous improvement based on insights
Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners
Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing
Partner with Marketing to promote educational events, webinars, and community programs across channels
Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows
Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk
Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Head of Design Systems

We’re hiring a Head of Design Systems to lead the strategy, technology, and crea...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10–15+ years in digital product design and systems
5+ years leading enterprise design systems at scale, ideally in regulated industries (banking/fintech/insurance)
portfolio that demonstrates design craft (UI/visual/interaction) and system leadership (tokens/components/patterns, brand evolution, before/after impact)
hands-on fluency with modern front-end stacks (TypeScript, React/Angular or Web Components, Storybook, design tokens, theming) and CI/CD practices
ability to set PR standards and release/versioning policies
proven art direction experience with a strong visual sensibility and motion principles applied to systemized UI
practical experience applying generative/agentic AI to design and engineering workflows (code generation/review, unit testing, documentation playbooks, migration support, RAG) with guardrails, evaluations, and governance
deep knowledge of digital accessibility and WCAG, assistive tech, and how to embed accessibility into tokens/components and SDLC gates
tooling leadership: Figma Enterprise (libraries, tokens, branching, audit), research/analytics platforms (e.g., Matomo, UserTesting, Qualtrics), documentation sites, analytics/telemetry
experience shipping products across multiple businesses and functions with i18n, L10n, and RTL considerations and regulatory/locale constraints

Job Responsibility

set the multi-year vision and roadmap for the enterprise design system—covering design tokens, components, patterns, documentation, and platform services
establish and chair cross-functional governance (Design, Product, Engineering, Brand, Accessibility, Compliance, Security, and Architecture) with clear contribution and change-management models
define adoption strategy, KPIs/OKRs, and incentives to drive measurable outcomes across lines of business and functions
inventory and assess existing/legacy design systems across businesses/functions (tokens, components, code stacks, documentation quality, accessibility posture, and adoption)
define a convergence strategy: token mapping & theming, component equivalence matrix, de-duplication rules, and brand harmonization guidelines
lead engineering for the system’s codebase (e.g., Web Components/React/Angular, TypeScript, Storybook, CI/CD, package distribution/registries) and partner with Architecture on standards: design tokens, theming, motion, internationalization (i18n) and right-to-left (RTL) support
ensure quality through automated testing (unit/visual regression), performance budgets, security scans, and a versioning/release strategy (safe migrations, deprecation policies)
serve as the art director and custodian of our digital visual brand—color, typography, iconography, motion, and imagery—ensuring brand consistency and accessibility across channels
partner with Content Design and Engineering on CMS strategy (e.g., headless CMS such as Adobe Experience Manager (AEM)), ensuring components, patterns, and editorial workflows are integrated, versioned, and accessible
lead, grow, and mentor a global team of designers, developers, strategists, writers, and producers

What we offer

Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance

Fulltime

Social Strategy Director

Curiosity is seeking a Social Strategy Director to build, lead, and elevate the ...

Location

United States

Salary:

Not provided

Curiosity

Expiration Date

Until further notice

Requirements

8+ years of experience in social strategy or a closely related discipline at a creative, digital, or integrated agency
Proven success developing breakthrough social strategies, playbooks, influencer collaborations, and platform-specific ideas
Experience leading and growing social strategy capabilities
Mastery of platform behaviors, content formats, community dynamics, influencers, and real-time conversation
Deep experience using social listening, research, and data to generate insights and guide decisions
A track record of running complex social initiatives across channels and teams
Experience mentoring and developing junior strategists or social practitioners
Gravitas – You lead rooms with a clear, compelling POV
Social Fluency – You speak platform, behavior, culture, and content natively
Collaboration – You work seamlessly across creative, media, production, and analytics

Job Responsibility

Chart Social’s Path Forward: Develop social brand strategies, social ecosystem maps, always-on operating systems, and influencer partnerships
Build platform-specific strategies for TikTok, Instagram, YouTube, X, Reddit, Pinterest, Snapchat, and emerging platforms
Create social playbooks that define voice, tone, content architecture, community rules, channel purpose, and platform mandates
Translate social listening, behavioral signals, and cultural trends into sharp insights and actionable strategic direction for social and influencers
Reframe briefs to ensure ideas are social-first rather than retrofitted content work
Define what success looks like across social KPIs, behavioral metrics, and measurement frameworks
Lead, Steward and Grow: Serve as the connective tissue between planning, creative, account, media, and analytics
Act as a trusted partner to senior clients—advising on social maturity, ecosystem design, and cultural relevance
Partner with Creative leads to shape social-first ideas, content systems, and storytelling approaches
Collaborate with Media and Analytics to ensure strategies are targeted, measurable, and optimized

Global Marketing & Social Media Coordinator

We are seeking a creative thinker passionate about social media, marketing, and ...

Location

Salary:

Not provided

Crimson Education

Expiration Date

Until further notice

Requirements

A Bachelor’s degree in marketing, communications, or a related field
3+ years work experience in marketing or education consultancy
Experience in one or multiple areas of social media, marketing, growth, content, or community management, ideally with a Gen Z or student audience (ages 14–19)
Strong understanding of how to grow and manage a tiktok & LinkedIn business account to drive engagement and generate leads
Excellent copywriting, storytelling, and content creation skills — including video editing and graphic design
Demonstrated project management experience
Proven experience in digital marketing, content marketing, and campaign management
A strong sense of ownership – you’re not just looking for tasks to complete, but areas to take full responsibility for and grow

Job Responsibility

Supporting the development of Crimson Global BD Team’s Marketing strategy with a focus on increasing lead generation and conversion
Launching and managing thriving student communities across key social media platforms like Instagram, TikTok and LinkedIn for engagement, growth, and lead generation
Creating, editing, and managing high-quality content - text copy, graphic images, videos – in English for Social Media, Website Landing Pages, Email Marketing Campaigns
Sharing community insights, user-generated content, and feedback with internal teams to help shape product, content, and support decisions
Lead end-to-end planning, execution and optimisation of global marketing, digital and growth campaigns
Generating event marketing ideas and owning marketing initiatives and automation to drive quality leads
Implement effective paid digital advertising strategies to attract qualified prospects with cost-effective strategies across Tiktok & Instagram

What we offer

Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
$1000 individual training budget per year
Psychologist on staff
Insightful fireside chats and workshops to help support our high performing and ambitious team
Radical Candor is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

Fulltime

Platform Lead - Digital Products, Community Support

Airbnb

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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