CrawlJobs Logo

Platform Lead - Agent Products, Community Support

airbnb.com Logo

Airbnb

Location Icon

Location:
United States

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

224000.00 - 280000.00 USD / Year

Job Description:

Lead a team of platform managers to build and deliver future plans for the technology that underpins Airbnb's service. Work closely with partners across product marketing, engineering, business operations, analytics and testing to transform the end-to-end support experience at a global scale.

Job Responsibility:

  • Define and execute the vision for Airbnb’s next-generation support platform
  • Harness emerging technologies to empower agents and frontline teams, anticipate customer needs, and deliver seamless, personalized support at scale
  • Manage and develop a high-performing, globally distributed team of platform managers
  • Guide key product initiatives from concept to launch
  • Forge strong partnerships with engineering, design, data science, product marketing, and operations
  • Develop tools and capabilities that enable agents’ growth, support ongoing learning, and drive measurable improvements in service quality

Requirements:

  • 10+ years of platform or product leadership in technology-driven environments
  • 5+ years managing teams
  • Deep experience developing and launching extensible platform capabilities at scale
  • Demonstrated success leveraging emerging technologies (such as AI, behavioral analytics, and predictive modeling) in complex, global operations
  • Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams
  • Proven ability to translate business needs into innovative, user-centric technology solutions
  • Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders
  • Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations
  • Strong understanding of customer service operations, digital support tools, and continuous improvement best practices
  • Community-first, user-centric mindset with a relentless drive for excellence
  • Experience in customer service, operations platforms, or SaaS environments is highly valued
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Platform Lead - Agent Products, Community Support

Platform Lead - Digital Products, Community Support

Lead a team of product managers to build and deliver on our vision of 10-star se...
Location
Location
United States
Salary
Salary:
224000.00 - 280000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of platform or product leadership in technology-driven environments
  • 5+ years managing teams
  • Deep experience developing and launching extensible platform capabilities at scale
  • Expertise in building delightful consumer experiences used by millions of customers globally
  • Demonstrated success in building AI/ML-led consumer products in complex, global operations
  • Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams
  • Proven ability to translate business needs into innovative, user-centric technology solutions
  • Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders
  • Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations
  • Community-first, user-centric mindset with a relentless drive for excellence
Job Responsibility
Job Responsibility
  • Define and execute the vision for Airbnb’s self-serve path to help millions of guests and hosts on a daily basis
  • Envision, build, and scale agentic AI capabilities and platforms to reduce friction for our guests and hosts
  • Define, shape, and deliver proactive support capabilities
  • Manage and develop a high-performing, globally distributed team of platform managers
  • Guide key product initiatives from concept to launch
  • Forge strong partnerships with engineering, design, data science, product marketing, and operations
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Senior Product Manager – AI & Extensibility

Trimble’s Project Delivery solutions, such as Trimble ProjectSight and Trimble M...
Location
Location
United States , Westminster
Salary
Salary:
144584.00 - 195252.00 USD / Year
trimble.com Logo
Trimble Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a relevant field such as Computer Science, Engineering, Business, or related discipline
  • 7+ years of experience in product management, ideally in B2B/Enterprise SaaS software, with a strong foundation in technical product management
  • Proven experience defining and executing multi-year product strategies for complex, technical platforms or ecosystems
  • Deep technical fluency and a strong working knowledge of modern AI technologies, including large language models, prompt engineering, data organization, and agentic frameworks (e.g., LangChain, MCP)
  • Demonstrable experience leading API-driven products, developer platforms, or integration ecosystems
  • Ability to lead and influence in a highly matrixed organization, aligning multiple product teams and stakeholders around a common vision without direct authority
  • Exceptional communication and presentation skills, with the ability to articulate complex technical concepts and strategic vision to both engineering teams and senior executives
  • Proven ability to lead teams through ambiguity, bringing structure, clarity, and energy to new, complex domains
  • Experience mentoring, training, or leading other product managers or technical teams
  • Relentless curiosity and a growth mindset. Actively seeks out and learns new technologies, frameworks, and methods to stay at the forefront of what’s possible
Job Responsibility
Job Responsibility
  • Define and own the long-term strategy and category-wide roadmap for AI and Extensibility initiatives within the Project Delivery business
  • Champion the strategic vision across the organization, influencing other product leaders, engineering teams, and executives to align on a unified strategy
  • Act as a Product team leader, mentoring other Product Managers and guiding the engineering team's focus from strategy through execution
  • Establish and track category-level success metrics for AI adoption, platform usage, and ecosystem health, reporting progress to senior leadership
  • Partner with Trimble's central AI platform teams to drive the integration of our AI Agentic Platform into Project Delivery solutions
  • Collaborate with product teams across the category to standardize AI capabilities (e.g., intelligent assistants, document understanding, summarization), ensuring a consistent UX and technical architecture
  • Envision and define new AI-driven workflows that connect disparate products, redefining how users interact with our solution suite
  • Guide the application of responsible AI practices across all teams, ensuring transparency, privacy, and reliability are core tenets of our strategy
  • Own the strategic roadmap for the Project Delivery developer ecosystem, including APIs, SDKs, and integration frameworks
  • Defining the technical and product strategy for extensibility efforts are future-proofed for agentic-first workflows (e.g., standardized MCP-wrapped APIs)
What we offer
What we offer
  • Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans
  • Tax savings plans for health, dependent care and commuter expenses
  • Paid Parental Leave
  • Employee Stock Purchase Plan
  • Bonus eligibility
  • Fulltime
Read More
Arrow Right

Senior Principal Software Engineer, Infrastructure

At Docker, we make app development easier so developers can focus on what matter...
Location
Location
United States , Seattle
Salary
Salary:
251000.00 - 352000.00 USD / Year
docker.com Logo
Docker
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of software engineering experience with demonstrated expertise across multiple platform domains (identity, billing, data, infrastructure)
  • Proven track record architecting and delivering large-scale distributed systems serving millions of users and thousands of enterprise customers
  • Deep expertise in at least two of: identity/access management systems, billing/monetization platforms, data platforms, or cloud infrastructure
  • Broad working knowledge across all platform domains with ability to make sound architectural decisions spanning multiple areas
  • Expert-level understanding of API design, service architecture, and system integration patterns at scale
  • Experience with cloud platforms (AWS, GCP, or Azure) and modern infrastructure patterns (Kubernetes, service mesh, infrastructure-as-code)
  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
  • Track record of establishing strategic technical plans that directly enabled business outcomes (revenue growth, cost reduction, market expansion)
  • Experience translating business strategy into technical architecture and roadmaps
  • Demonstrated ability to identify and prioritize investments that provide maximum platform leverage
Job Responsibility
Job Responsibility
  • Define and own the multi-year technical vision for Docker's foundational platform, encompassing accounts, billing, data, enterprise governance, and infrastructure
  • Establish strategic plans and objectives for major platform initiatives, making architectural decisions that ensure effective achievement of Docker's business objectives
  • Contribute to and drive the strategic vision in collaboration with the VP of Engineering, translating organizational strategy into technical roadmaps that span multiple teams and years
  • Identify and prioritize platform investments that provide maximum leverage—capabilities built once that enable rapid iteration across all Docker products
  • Develop architectural principles and standards that guide technical decisions across the Bridge organization and influence product engineering teams
  • Anticipate future business needs and ensure platform architecture provides the flexibility to support Docker's evolving commercial models
  • Lead large cross-company programs that require coordination across Desktop, Hub, AI, Security, Cloud, and Platform teams
  • Architect the unified platform interfaces ("Control Planes") that enable product teams to answer canonical questions like "Can this user access this feature?" or "How much has this organization consumed?" without understanding underlying complexity
  • Drive convergence of fragmented systems across Docker—replacing product-specific implementations with shared platform capabilities for authentication, authorization, billing, and observability
  • Establish technical contracts between platform and product teams that enable independent velocity while ensuring consistency and reliability
What we offer
What we offer
  • Freedom & flexibility
  • fit your work around your life
  • Designated quarterly Whaleness Days plus end of year Whaleness break
  • Home office setup
  • we want you comfortable while you work
  • 16 weeks of paid Parental leave
  • Technology stipend equivalent to $100 net/month
  • PTO plan that encourages you to take time to do the things you enjoy
  • Training stipend for conferences, courses and classes
  • Equity
  • Fulltime
Read More
Arrow Right

Principal Data And Analytics Engineer

The Principal Data and Analytics Engineer holds comprehensive responsibility for...
Location
Location
United States
Salary
Salary:
108086.00 - 180144.00 USD / Year
oreillyauto.com Logo
O'Reilly Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience architecting enterprise-scale data platforms and ecosystems, including hybrid and cloud-native environments (e.g., GCP BigQuery, Snowflake, Iceberg, Advanced SQL, Erwin, dbt, Kafka, Alation, Collibra)
  • Deep expertise in designing and scaling highly available, secure, and fault-tolerant batch and streaming pipelines with strong emphasis on cost optimization, observability, and latency control
  • Advanced proficiency in semantic modeling, reusable data asset design, and cross-functional data product delivery aligned to medallion architecture
  • Leadership in implementing CI/CD-enabled pipelines, RBAC frameworks, schema evolution strategies, and interoperable data exchange using Iceberg or equivalent table formats
  • Ownership of organization-wide metrics store and semantic layers, ensuring consistency, governance, and performance across reporting, AI, and ML use cases
  • Advanced expertise in programming languages such as Python, Scala, with the ability to architect complex data solutions
  • Demonstrated leadership in designing and overseeing the implementation of scalable, idempotent workflows using orchestration frameworks such as Airflow and Prefect
  • Demonstrated ability to translate business transformation goals into scalable data solutions and reusable patterns
  • Deep understanding of business processes, KPIs, and capability maps across functions such as supply chain, customer, store ops, and finance
  • Proven experience in driving cross-functional data product prioritization, influencing senior stakeholders, and quantifying impact of data initiatives
Job Responsibility
Job Responsibility
  • Help define and evolve enterprise data engineering blueprints, including data mesh, medallion architecture, and hybrid cloud data platforms
  • Set strategic direction for data platforms, tools, and services (e.g., Snowflake, GCP BigQuery, dbt, Kafka, Airflow/Prefect) in alignment with future-state architecture and business priorities
  • Architect and design highly scalable, resilient, cost optimal and secure data platforms
  • Lead the design and implementation of next-generation data platforms, ensuring fault tolerance, high availability, and optimal performance for petabyte-scale data
  • Establish and enforce organization-wide best practices for data pipeline development, CI/CD for data workflows, automated deployment playbooks, and robust rollback strategies
  • Lead technology evaluation and adoption, proactively researching, evaluating, and championing the integration of cutting-edge data technologies, frameworks, and methodologies
  • Define and scale enterprise knowledge management frameworks that ensure consistent documentation, discoverability, and reusability of data assets across domains
  • Establish and govern standards for metadata management, data lineage, architectural diagrams, and runbooks
  • Lead the design of federated governance models that empower domain-aligned teams to operate autonomously while conforming to centralized policies, frameworks and playbooks
  • Collaborate with data governance, compliance, and security teams to operationalize policy-as-code frameworks for data retention, access control, and PII handling
What we offer
What we offer
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
  • Fulltime
Read More
Arrow Right

Principal Product Marketing Manager, Developer

1Password is looking for a Principal Product Marketing Manager to define how 1Pa...
Location
Location
United States; Canada
Salary
Salary:
203000.00 - 305000.00 USD; CAD / Year
https://www.1password.com Logo
1Password
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of B2B SaaS product marketing experience
  • 5+ years in developer tools, DevOps/DevSecOps, platform engineering, identity, or security categories
  • Experience engaging with developer communities or contributing to developer evangelism programs
  • Hands-on experience with developer-facing technologies (SDKs, APIs, CLIs, cloud-native tooling, open-source tools)
  • Strong track record marketing technically deep products including identity and access management, secrets management, machine/service identity, CI/CD and automation tooling, cloud-native application architectures, DevOps/DevSecOps practices
  • Deep understanding of modern development workflows and how developers and platform teams adopt tools
  • Background in creating thought leadership for new or rapidly evolving technical spaces
  • Ability to turn emerging technical trends into opinionated product positioning
  • Proven success launching complex, fast-evolving technical products
  • Comfort navigating ambiguity and shaping category narratives
Job Responsibility
Job Responsibility
  • Lead Product Marketing for 1Password Developer solutions
  • Own product marketing for 1Password’s solutions supporting developers, DevOps/DevSecOps, and teams building internal tools or automated agents
  • Explain how developers—from senior engineers to non-traditional builders—use 1Password to securely build, deploy, and operate applications and automation
  • Articulate how 1Password secures identities, secrets, services, and machine-to-system access across modern software delivery
  • Position capabilities such as secrets management, service identity, agent provisioning, and infrastructure integrations as foundational to secure development
  • Build demos, sample apps, and open-source modules that showcase 1Password developer workflows
  • Partner with Product to understand use cases across DevOps, platform engineering, automation, and modern application development
  • Drive Cross-Functional Strategy
  • Work with Product and Engineering to bring new features to market with strong, differentiated value for technical audiences
  • Build go-to-market plans that resonate with developers, DevOps/DevSecOps teams and technical decision-makers
What we offer
What we offer
  • Health and wellbeing
  • Maternity and parental leave top-up programs
  • Competitive health benefits
  • Generous PTO policy
  • Growth and future
  • RSU program for most employees
  • Retirement matching program
  • Free 1Password account
  • Community
  • Paid volunteer days
  • Fulltime
Read More
Arrow Right

Principal Product Manager, Gen AI Developer Tools

Anaconda is seeking a talented Principal Product Manager, GenAI Developer Tools ...
Location
Location
United States
Salary
Salary:
162500.00 - 282000.00 USD / Year
anaconda.com Logo
Anaconda
Expiration Date
July 01, 2026
Flip Icon
Requirements
Requirements
  • 7+ years of product management experience
  • at least 3 years focused on developer tools, infrastructure, or platform products
  • deep, hands-on experience with AI coding tools (Cursor, GitHub Copilot, Claude, etc.)
  • proven expertise in MCP (Model Context Protocol) development, A2A protocol, agentic systems, or similar AI-to-application integration technologies
  • ability to work closely with engineering teams on API design, system architecture, and implementation trade-offs
  • experience building and managing strategic technology partnerships, particularly with developer tool companies
  • track record of driving product adoption in developer communities
  • excellent written and verbal communication skills
  • deep understanding of Python ecosystem, package management, and enterprise software development workflows
  • Bachelor's degree in Computer Science, Engineering, or related field
Job Responsibility
Job Responsibility
  • Lead product strategy and roadmap for Anaconda's Agentic Environment & Package Management initiatives, including MCP (Model Context Protocol) server development and AI tool integrations
  • conduct strategic research with enterprise customers, AI tool vendors, and the open-source community
  • drive the development and launch of tools and agents that improve the quality of Python vibe-coding
  • support strategic partnerships with top AI-enabled IDEs (Cursor, VS Code, Windsurf, etc.)
  • define and execute on integration strategies that make Anaconda indispensable to AI coding workflows
  • collaborate with engineering teams to build robust APIs, SDKs, and developer tools
  • work closely with our enterprise customers in regulated industries (finance, healthcare, government) to ensure our AI infrastructure meets their security and compliance requirements
  • partner with marketing and developer relations to drive adoption among the 50+ million Python developers globally
  • measure and optimize key metrics including developer adoption, enterprise package downloads, and AI tool integration usage
  • represent Anaconda at industry conferences, with partners, and in the broader AI/ML community
What we offer
What we offer
  • Flexible Vacation Policy
  • Medical, Dental, and Vision Insurance
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • Monthly Wellness Stipend
  • Employee Assistance Program and Mental Health Resources
  • annual bonus potential
  • equity participation
  • Fulltime
Read More
Arrow Right

Staff Advanced Analytics CS Safety

We are looking for a Staff Advanced Analyst to help Airbnb enable travel for our...
Location
Location
United States
Salary
Salary:
176000.00 - 220000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 10+ years of industry experience in business analytics
  • A degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
  • Experience supporting safety, risk, Trust & Safety, compliance or employee wellbeing in high-volume call center or customer operations environments
  • Expert skills in SQL
  • Expert in at least one programming language for data analysis (Python or R)
  • Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
  • Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
  • Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable operating independently with minimal planning, direction, and supervision
  • Proven track record of influencing senior leaders and driving outcomes
Job Responsibility
Job Responsibility
  • Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions
  • Drive day to day analytics and create scalable data tools
  • Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community
  • Lead and drive data-driven roadmaps for the CS Safety working groups
  • Build and own an insights and reporting platform that measures and improves the effectiveness of behaviors, product interfaces, and processes across the CS Safety platform and contact center network
  • Perform data modeling of the various entities using tools & frameworks for optimizing community and agent experiences
  • Define and evaluate key metrics in an unstructured problem space including measurement of the ML models that drive product development
  • Anticipate emerging safety risks through early-warning indicators, trend analysis, predictive modeling, and scenario planning to assess operational risk
  • Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others
  • Influence experimentation & measurement strategies
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Principal Partner Solution Architect

The Enterprise Partner team drives Microsoft’s commercial partner business, focu...
Location
Location
United States , Multiple Locations
Salary
Salary:
130900.00 - 251900.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • 6+ years working with software development companies
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • 6+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 6+ years experience leading technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Job Responsibility
Job Responsibility
  • Supports Global SDC partners in their technical transformation journey by delivering solutions aligned with Microsoft methodologies—such as value-based deliverables (VBDs), technical validation, and training
  • Focuses on enabling partners to build scalable, secure, resilient, and AI-enabled architectures that accelerate innovation and adoption
  • Applies proven change management practices or partners with the change management team to support long-term technical adoption and usage
  • Accelerates Global SDCXs’ AI transformation by building with agentic and AI-powered solutions that align with Microsoft’s platform strategy
  • Identifies cross-solution opportunities for consumption and Unified expansion, especially Enhanced Solutions, by understanding partner business models and technical priorities
  • Builds trust through strategic consultation, offering alternative approaches that enhance partner outcomes
  • Tracks industry trends and partner insights to map solutions to technical needs
  • Captures opportunities in systems and tools, working across teams to execute in line with Microsoft’s Customer Engagement Model
  • Proactively manages blockers and risks to accelerate deployment, migration success, and value realization
  • Applies broad business and technical knowledge to meet partner requirements and resolve constraints
  • Fulltime
Read More
Arrow Right