Platform Experience Specialist Jobs

Quantum Metric

Location:
Spain, Madrid

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Platform Experience Specialist plays a critical role in ensuring that new customers quickly realize value from the Quantum Metric platform by establishing foundational user interface configurations that drive adoption from the very start of onboarding. Although not directly customer-facing, this role partners across teams to design, configure, and optimize the platform experience, enabling customer-facing teams to deliver seamless, impactful engagements.

Job Responsibility:

Drive Successful Onboardings: Own the initial phase of onboarding digital properties for new and existing customers
Implement Optimal Subscription Configurations: Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports
Provide Early, Actionable Insights: Provide meaningful, data-driven insights post-deployment
Track and Monitor Onboarding Progress: Manage all onboarding tasks through GuideCX
Ensure Quality and Best Practice Alignment: Validate that all expected industry events are firing correctly, audit any proof of concept configurations for alignment to best practices
Innovate and Enhance Onboarding Processes: Proactively improve onboarding content, tools, and team processes
Support Large-Scale Optimization Initiatives: Assist the team with high-impact subscription optimization projects across the existing customer base
Enable and Upskill the Team: Act as a subject matter expert on digital property onboarding, educating new hires, leading training sessions

Requirements:

1+ years in a digital analytics role, with knowledge across multiple industries and an understanding of how use cases translate to optimal UI setup
Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations
Strong organizational skills to manage multiple onboardings simultaneously
Strong time management skills with the ability to adapt quickly to changing priorities
Highly motivated and proactive, with a track record of success in fast-paced, high-pressure environments
Strong verbal and written communication skills
Travel: 5-10%

What we offer:

One time Home-Office Stipend - upon hire
Monthly Business Expense Stipend
Stock Options
Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
Flexible Schedules
Work From Home
MacBook and awesome swag delivered to your door
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
QM-funded Restaurant Vouchers
Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Platform Experience Specialist