Platform Experience Specialist Jobs

Quantum Metric

Location:
United Kingdom, London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Platform Experience Specialist plays a critical role in ensuring that new customers quickly realize value from the Quantum Metric platform by establishing foundational user interface configurations that drive adoption from the very start of onboarding. Although not directly customer-facing, this role partners across teams to design, configure, and optimize the platform experience, enabling customer-facing teams to deliver seamless, impactful engagements. This role requires proficiency in the Quantum Metric platform to build out individual digital properties, including key components such as individual workspaces with optimal segmentation, navigation, dashboards, and alerts. The Platform Experience Specialist plays a pivotal role in delivering the first measurable and tailored insight to set the engagement up for ongoing success as the Business Consultant assumes ownership after implementation is complete. In addition to onboarding implementation, the Platform Experience Specialist will contribute to broader platform experience initiatives, including tailored vertical audits that establish consistent, standardized structures across the platform and ensure scalability of best practices.

Job Responsibility:

Drive Successful Onboardings: Own the initial phase of onboarding digital properties for new and existing customers
Implement Optimal Subscription Configurations: Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports
Provide Early, Actionable Insights: Provide meaningful, data-driven insights post-deployment to spark customer excitement and demonstrate tangible business value early in the partnership
Track and Monitor Onboarding Progress: Manage all onboarding tasks through GuideCX, driving accountability and visibility while achieving internal goals from production deployment to first insight delivery
Ensure Quality and Best Practice Alignment: Validate that all expected industry events are firing correctly, audit any proof of concept configurations for alignment to best practices, and partner with Implementation Engineers to remediate gaps
Innovate and Enhance Onboarding Processes: Proactively improve onboarding content, tools, and team processes, contributing new approaches to leverage Quantum Metric technology and addressing emerging customer use cases
Support Large-Scale Optimization Initiatives: Assist the team with high-impact subscription optimization projects across the existing customer base
Enable and Upskill the Team: Act as a subject matter expert on digital property onboarding, educating new hires, leading training sessions, sharing knowledge in team forums, and partnering with account teams to ensure customer requirements are consistently met

Requirements:

1+ years in a digital analytics role, with knowledge across multiple industries and an understanding of how use cases translate to optimal UI setup
Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations
Strong organizational skills to manage multiple onboardings simultaneously
Strong time management skills with the ability to adapt quickly to changing priorities
Highly motivated and proactive, with a track record of success in fast-paced, high-pressure environments while maintaining composure and focus
Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively
Travel: 5-10%

What we offer:

Group Health Plans (100% paid)
Life Assurance Employee Assistance Program
Stock Options
Employee Lead Referral Program
Internal Lead Referral Program
One-Time Home Office Enhancement Stipend
Monthly Business Expense Stipend
Parental Leave
Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Sick Pay in accordance with statutory requirements
Automatic enrollment in QM Pension Plan with 4% match
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Platform Experience Specialist