Platform Engineering, Monitoring and Observability Lead – SRE Focus, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead Systems Operations Engineer role focused on platform engineering, monitoring and observability with SRE focus. The position involves leading complex initiatives, providing high-level systems consultation, and working as a key participant in large-scale planning of computer systems and network infrastructure.

Job Responsibility:

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Operate on a 16x5 schedule
Participate in weekend on-call rotations
Provide support for high-priority incidents and system health checks
Be available during off-hours when necessary to support major incidents, deployments, or escalations

Requirements:

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, education
Lead the strategy and execution of monitoring and observability initiatives across infrastructure and applications
Architect and maintain dashboards, alerts, and telemetry pipelines using tools like Grafana, Prometheus, and Elastic APM
Integrate and optimize observability platforms including Splunk, AppDynamics, ThousandEyes, and ITRS Geneos
Collaborate with SRE and DevOps teams to ensure system reliability, scalability, and performance
Develop automation scripts in Python and Shell for data collection, analysis, and alerting
Drive root cause analysis and incident response using observability data
Evaluate and implement Gen AI solutions to enhance observability and predictive analytics
Mentor junior engineers and promote best practices in monitoring and reliability engineering
Bachelor's or Master's degree in Computer Science, Engineering, or related field
5+ years of experience in IT operations, with at least 3 years in a lead role focused on observability and SRE
Proven expertise in tools: Splunk, ITRS Geneos, Grafana, Prometheus, Elastic APM, ThousandEyes, AppDynamics
Strong scripting skills in Python and Shell
Deep understanding of SRE principles including SLIs, SLOs, error budgets, and incident management
Experience with cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker)
Certifications in observability tools or cloud platforms (e.g., Splunk Certified Admin, AWS Cloud Practitioner)
Experience with machine learning or Gen AI frameworks applied to observability
Familiarity with CI/CD pipelines and infrastructure as code (Terraform, Ansible)
Strong analytical mindset with a passion for data-driven decision-making
Excellent communication and stakeholder management skills

Nice to have:

Certifications in observability tools or cloud platforms
Experience with machine learning or Gen AI frameworks applied to observability
Familiarity with CI/CD pipelines and infrastructure as code (Terraform, Ansible)

Additional Information:

Job Posted:
September 08, 2025

Expiration:
September 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Platform Engineering, Monitoring and Observability Lead – SRE Focus