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MyTennisLessons Logo MyTennisLessons · IT - Software Development

Platform Engineering Manager

United States, Detroit 170000.00 - 210000.00 USD / Year · Job Posted December 10, 2025
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Job Description

The Client Environments team is the bridge between SpotOn’s cloud and the physical restaurant network — managing the routers, access points, POS Android devices, and monitoring systems that keep restaurants online. We treat merchant sites as first-class infrastructure, applying platform engineering discipline to field networks. We’re seeking a Platform Engineering Manager to lead this evolution — combining technical leadership, operational rigor, and systems thinking to turn reactive support into reliable, observable, and self-healing environments.

Job Responsibility

  • Lead and mentor engineers across Network and Android (Elo) systems — building a strong culture of ownership and reliability
  • Drive GitOps adoption for network and device configuration, ensuring deployments are consistent, testable, and reversible
  • Oversee MDM and device lifecycle management (Elo tablets, Android handhelds), ensuring clean provisioning and policy enforcement
  • Run the operational loop: stay close to client incidents, analyze recurring issues, and drive root-cause elimination through system changes, automation, and better visibility
  • Collaborate with Core Services (Device Registry, MDM, Sidecar) and NOC to improve observability, alerting, and response workflows
  • Standardize configurations and rollout models (base + overlays) to eliminate variance across restaurant networks
  • Design for resilience: enable cellular failover, LTE monitoring, and automated recovery patterns through controllers
  • Own service quality metrics — uptime, response time, issue recurrence — and report progress on reliability improvements

Requirements

  • Lead and mentor engineers across Network and Android (Elo) systems
  • Drive GitOps adoption for network and device configuration
  • Oversee MDM and device lifecycle management (Elo tablets, Android handhelds)
  • Run the operational loop: stay close to client incidents, analyze recurring issues, and drive root-cause elimination
  • Collaborate with Core Services (Device Registry, MDM, Sidecar) and NOC to improve observability, alerting, and response workflows
  • Standardize configurations and rollout models (base + overlays)
  • Design for resilience: enable cellular failover, LTE monitoring, and automated recovery patterns
  • Own service quality metrics — uptime, response time, issue recurrence

What we offer

  • Medical, Dental and Vision Insurance
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
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