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We are seeking an experienced Platform Engineering Director to manage and lead our Platform Engineering team within the Infrastructure & Operations department. This role reports directly to the VP Infrastructure & Operations and is critical in building and maintaining our cloud infrastructure as well as developer platforms and tooling. The ideal candidate will have a strong technical background, exceptional leadership skills, and a passion for building robust, scalable platform services while ensuring production infrastructure reliability.
Job Responsibility:
Define and execute the platform engineering strategy aligned with business objectives and Infrastructure & Operations goals
Lead and manage the Platform Engineering team to high performance
Establish and govern best practices, standards, and architecture for platform services and production cloud infrastructure
Partner with engineering leadership and Infrastructure & Operations teams to define platform and production system requirements
Act as the final escalation point for complex platform engineering issues beyond Level 2 operations support
Oversee the design, development, and maintenance of developer platforms enabling application delivery, CI/CD, and deployment automation
Build and maintain platform infrastructure, cloud environments, and tooling in line with architectural standards and requirements
Design and operate scalable, highly available, and reliable production systems and services
Lead initiatives for infrastructure as code (IaC), observability, and monitoring across development and production environments
Provide expert-level technical leadership during complex platform, infrastructure, and production incidents
Recruit, mentor, and develop platform engineers at all levels
Foster a culture of innovation, collaboration, and continuous improvement
Manage team performance, career development, and succession planning
Allocate resources effectively across multiple platform initiatives
Build strong cross-functional relationships with Infrastructure & Operations, Engineering, Product, Security, and SRE teams
Provide architectural guidance and mentorship to SRE and Level 2 operations teams, including transition-to-support and advanced troubleshooting
Drive adoption of modern platform engineering practices (e.g. GitOps, service mesh, API gateways)
Ensure platform and production infrastructure security, compliance, and cost optimisation
Evaluate and integrate new technologies to enhance platform capabilities and production system reliability
Maintain technical documentation, architecture diagrams, and advanced operational runbooks
Lead post-mortems and root cause analysis for escalated platform and cloud infrastructure incidents, driving improvements with SRE teams
Design and own disaster recovery, backup, and high-availability strategies for cloud infrastructure
Collaborate with Service Quality Management (SQM) teams on incident and problem management
Requirements:
10+ years’ experience in software and platform/infrastructure engineering, including senior technical leadership
Bachelor’s degree in Computer Science, Engineering, or equivalent experience
Proven experience leading platform or infrastructure engineering teams, including managers and senior ICs, in distributed and matrixed environments
Deep expertise in AWS, Kubernetes, containerisation, infrastructure as code, and CI/CD/deployment automation
Experience designing, building, and operating developer platforms or internal PaaS
Knowledge of platform engineering patterns (e.g. golden paths, paved roads), service mesh, and API management
Strong background in production system architecture, capacity planning, performance optimisation, and incident leadership
Excellent communication skills with senior and executive stakeholders
What we offer:
Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
Health & Wellness support - Health and Life Insurance
Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work
Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation
Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee