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Platform Abuse Operations Lead

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Vercel

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

148000.00 - 222000.00 USD / Year
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Job Description:

We are looking for a Platform Abuse Operations Lead to join our Trust & Safety team. This role will be point on the team that owns Vercel’s operations response to scaled abuse and inauthentic accounts, improving Vercel’s anti-abuse capabilities, and have an eye toward systematizing the team. If you like the challenges of scaled abuse and helping building operations teams, then this opportunity in Vercel’s growing T&S team is for you.

Job Responsibility:

  • Lead a team of skilled scaled abuse investigators
  • help define and run the team’s investigations and operations processes
  • Handle day-to-day team and incident response functions
  • Proactively and reactively investigate abuse by using and iterating on internal & external abuse tools, ML and AI systems, and by querying large data sets
  • Systematize and document team operations, metrics, processes, and training materials
  • Develop new methods for investigating platform abuse, scaled abuse, and inauthentic users
  • Work with our program manager and dedicated engineering team to prioritize and improve our team’s anti-abuse systems, tooling, and capabilities
  • Manage expectations and communicate the team’s priorities, status, and progress to internal stakeholders
  • As needed, collaborate with product teams about safety features and systems to establish effective controls and mitigations as new products and features ship

Requirements:

  • 5+ years in scaled abuse, anti-spam, signals intelligence, or Trust & Safety/abuse as an operations engineer, product manager, or analyst (or similar with an investigative function)
  • Excellent information distiller, communicator, and relationship-builder
  • Comfortable with ambiguity and problem-solving
  • Data, ML, and AI literate, and ability to query large datasets to find patterns of abuse
  • Ability to keep up with day to day operations while also maintaining longer term projects and management reporting

Nice to have:

  • Have hands-on experience implementing AI systems, ML labeling, or working with ML training data to solve operations problems
  • Open to management track and building out a team of platform abuse investigators
What we offer:
  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
  • Flexible Time Off
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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