Plastic Surgery Area Specialist

• Support PRS customers in the assigned region by delivering high-touch service both remotely and with proactive onsite engagement
• Navigate BD’s internal systems and teams to resolve customer inquiries related to ordering, pricing, billing, and product education
• Facilitate urgent order fulfillment, product returns, and account setup with speed and accuracy
• Provide guidance on product selection, sizing, and usage according to instructions for on-label use
• Escalate customer issues appropriately and advocate for resolution through internal channels
• Lead the implementation of the new eCommerce platform within the assigned region
• Ensure timely distribution of product literature, collateral, and educational materials
• Support regional engagement at trade shows
• Collaborate with Global and US Marketing teams to proactively communicate product updates, inventory changes, and opportunities for order efficiencies
• Support and collaborate with ABMs to prioritize sales activities and customer engagement
• Support product demonstrations, in-servicing, and training for office staff
• Attend local/regional conferences and/or Surgical Education events where appropriate
• Qualify inbound and outbound leads to ensure high conversion potential
• Maintain and grow a healthy sales pipeline
• Conduct live and virtual meetings, product presentations, and follow-ups to drive engagement
• Identify upsell and cross-sell opportunities based on customer needs and behaviors
• Generate and analyze sales reports to identify trends, gaps, and opportunities
• Maintain accurate account records and utilize CRM tools to track performance and insights
• Support/participate in monthly regional cadencing and quarterly business reviews
• Ensure compliance with internal processes and documentation standards

• Bachelor's degree required
• Minimum of 2 years of sales or medical device experience
• Experience in high-touch customer service or premium account management
• Proficiency in Microsoft Office and CRM platforms
• Strong analytical skills and ability to present data-driven insights
• Exceptional organizational and creative skills
• Strong interpersonal skills, highly collaborative, and demonstrated ability to build effective working relationships across company functional areas
• Self-starter and ability to prioritize and multi-task in a fast-paced environment
• Strong project management skills, along with the ability to manage multiple tasks simultaneously
• Must meet credentialing and compliance requirements for hospital access
• Ability to travel a minimum of 30%, including overnight stays

MBA or advanced degree desired

• Potential reimbursement of vehicle use/mileage
• Potential reimbursement of phone use
• Health and Well-being Benefits
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Other Well-being Resources
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• Retirement and Financial Well-being
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Life Balance Programs
• Paid time off (PTO)
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Other Life Balance Programs
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes
• Leave Programs
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave