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The Planning Specialist (PS) is accountable for the forward progress of Highway Ops initiatives focused on training and process improvement. The PS will also work closely with the other Operations Supervisory and Management Team regarding the established goals/programs and will continually assess established processes by recognizing current and potential issues and needs, as well as competitive advantages and disadvantages. The PS will also act as a point of resource to offer support to the entire Highway Ops team in matters of performance and follow up.
Job Responsibility:
Support the region in all areas of operations including day to day support in decision making, volume management, asset management, coaching, mentoring, process management and efficiency identification
Guide the department to make better decisions that are in the company’s best interest
Provide planning coverage support for holidays and illness
Using existing and developing KPI’s to help support, measure and manage the success of the department
Supporting, training and developing processes for improvement
Customer relationships
Ensuring we are aware and acting on the needs of the business
moving trailers into locations for loading and identifying potential shortfalls ahead of time
Daily Trailer pool review
Daily reefer trailer balance forecast and action plan
Trailer inactivity and resolution
Various reporting to leadership and peers on the status of various KPI’s
Daily CPE reporting
LOS reconciliation and reporting
Dispatch scorecard
Other reports as required
Help resolve planning, dispatch or customer issues as they arise
Encourage and develop new ways to manage processes, problems and ideas using tools taught in the Lean course to drive Continuous improvement
Play a key role in the development and implementation of processes, ideas and behaviors that will drive efficiency
Have a large role in Customer Relations
Building on existing relationships within the company
Work to manage issues as they arise, answer inquiries and take the lead to ensure our Customers experience the best from Bison
Be a key contact for internal customers, providing a single point of contact for the Central Region for items such as delay notification, balance managing and rate requests
Load tracing
Driver coaching as needed
Balance Management
Customer communication
4DX leadership
Requirements:
+2 years previous transportation or logistics experience is required
Excellent interpersonal and communication skills
Proven analytical and critical thinking skills
Excellent problem-solving abilities
Demonstrated skills in aligning goals with strategic direction to achieve targeted business results
Proven team player with the ability to work effectively in cross-functional teams and to develop and maintain collaborative working relationship
Strong knowledge of company goals, work direction and practices
What we offer:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams