Planning, Scheduling & Intraday Manager, IKEA

IKEA

Location:
Italy, Carugate

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Job Description

Job Responsibility:

Accountable for executing and adapting the global staff cost strategy to optimise colleagues’ availability while balancing local business and people needs and maximise business goals
Accountable for achieving country PS&I goals, by adapting and executing global best practices and follow IKEA staff cost concept, to deliver always on support
Ensure adherence to IKEA employment standards, local legislation, and union requirements working in close cooperation with country staff cost team
Ensure a close collaboration with sales and resolutions teams to secure adequate scheduling and intraday initiatives that balances business and customer needs
Define root causes for poor performance connected to staff planning and convert these into mitigating actions
Participate and provide input to country RCMP management team, with a continuous focus on driving the staff planning agenda across all areas of the RCMP
Contribute with input to the RCMP country goal-setting process, to secure staff planning perspectives are considered
Lead, coach and develop your people, promoting individual growth and securing a high performing team of passionate experts
Decide on priorities and resource allocation within the team to ensure sufficient resources and excellent competences are available
Orchestrate and ensure the flexible workplace including working from home, working from site and working from store to enable adaptation to meet demand based on commercial events, seasonality, high peak management, and reactive crisis peaks in cooperation with sales and resolutions
Secure active participation in relevant parts of the remote partner meeting cadence to enable close collaboration with remote partners

Requirements:

Strong knowledge of workforce management, with focus on retail businesses, covering demand, capacity, scheduling, intraday and analysis
Broad knowledge of the drivers of demand in connection to sales and aftersales
Strong knowledge of the contact centre industry and the scheduling and intraday areas
Strong understanding of the complexity of IKEA business and the role of RCMP, as an integrated part of the business
High level of data/computer proficiency passionate about optimising people planning processes and staying at the frontier of modern tools and practices
Passion for leading others and energised by developing and challenging people to reach set individual goals

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Planning, Scheduling & Intraday Manager

IKEA

Location:Italy, Carugate

Category:Human Resources

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:June 05, 2025

Location:
Italy, Carugate

Category:
Human Resources

Contract Type:
Not provided

Job Posted:
June 05, 2025