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This is a fantastic opportunity to contribute to one of the water industry's most critical challenges while developing your expertise across data, network operations, and strategic resolution planning. IGL is part of the South Staffordshire Group – a 3,000-strong organisation behind South Staffs Water, Cambridge Water, and several leading utility support businesses – offering long-term development and career progression. We are looking for an organised and detail-oriented Planning Scheduler to join our Planning Team in Kettering. This is a key support role, ensuring that all administrative processes related to regulated utility work are completed accurately and on time. You will play an important part in coordinating with utility companies, clients, and internal stakeholders to ensure utility installations run smoothly from initial call-off through to completion.
Job Responsibility:
Carry out general administrative duties efficiently and accurately
Maintain precise paper and electronic records in line with company and departmental procedures
Liaise with utility companies regarding queries, issues, and progress updates
Manage customer and client queries, escalating where appropriate to ensure positive outcomes
Support Planning Team Leaders to ensure utilities are installed in line with company processes
Work to KPIs to help the department achieve its objectives
Communicate professionally with customers and stakeholders via telephone and email
Take responsibility for your own health, safety, and wellbeing
Undertake any other reasonable duties within the scope of the role
Requirements:
Confident and professional telephone manner
Excellent organisational skills with the ability to prioritise workloads and meet deadlines
Strong attention to detail and accuracy
Good IT skills, including Microsoft Office
Confident communication skills, both written and verbal
Ability to work well as part of a team, while also using your own initiative
What we offer:
Family-Friendly Leave
Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
Financial & Life Assurance
Life Assurance cover (role dependant) and a Company Pension Scheme with salary sacrifice options
Health & Wellbeing
Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents
Lifestyle & Perks
Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
Professional Development
Hands-on training and ongoing career development opportunities
Inclusion & Belonging
Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, and more
Performance & Recognition
Annual salary review, Reward & Recognition Scheme, and Long Service Awards
Flexibility & Opportunities
Overtime available and flexible shifts / hybrid working (role dependant)