Planning Performance and Process Analyst

• Work closely with teams across the business to find ways to improve our repairs service and make a real difference for our customers
• Use data and insights to help teams work more efficiently, deploy resources effectively, and achieve outstanding results
• Help shape and maintain systems and processes that are clear, robust, and make day-to-day work easier for everyone
• Foster a culture of honesty, transparency, and continuous improvement, celebrating successes and learning from challenges
• Support projects and initiatives that boost productivity, quality, and the overall customer experience
• Encourage collaboration, share ideas, and have open conversations to make lasting improvements
• Translate complex data into clear insights that help teams make informed decisions and take action

• Experience delivering customer-focused services in maintenance or social housing
• Experience using scheduling and housing management systems
• Strong numeracy, literacy, and data analysis skills to inform decisions and track performance
• Excellent communicator and collaborator, able to work with diverse stakeholders
• Ambitious, innovative, and results-driven, with critical thinking and problem-solving skills
• Self-motivated, organised, and committed to continuous professional development, including working towards CIH Level 4

An interest in lean methodologies and developing project management skills

• Annual leave starts at 26 days per year plus bank holidays
• Enhanced family leave (maternity, paternity and adoption)
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs
• Employee Development: Access to training programs and career development resources