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We are seeking digital experienced and helpful individuals like you to join our diverse team of Planning Executives based in either Spain (Barcelona) or Portugal. Join our Intercruises Regional Operational HUB team, as a Booking & Planning Executive. In this role, you will manage the full scope of operations for Shorex, transfers, and cruise turnarounds — from A to Z. You will be responsible for ensuring the entire portfolio is accurately loaded into our systems, running the planning process, and driving cost efficiencies while ensuring compliance with defined service standards. Additionally, you will make sure all booking information from our customers is correctly integrated and managed within our systems, as well as handle the financial reconciliation and administrative follow-up related to these operations. You will be responsible for communicating booking updates with our key transfer suppliers and destination teams to ensure a smooth Service Delivery operation.
Job Responsibility:
Manage the full scope of operations for Shorex, transfers, and cruise turnarounds — from A to Z
Ensure the entire portfolio is accurately loaded into our systems
Run the planning process and drive cost efficiencies while ensuring compliance with defined service standards
Make sure all booking information from our customers is correctly integrated and managed within our systems
Handle the financial reconciliation and administrative follow-up related to these operations
Communicate booking updates with our key transfer suppliers and destination teams to ensure a smooth Service Delivery operation
Receiving and analyzing the data to be set up in system for all verticals
Loading portfolio of the cruise lines in our system
Know and understand global guidelines to achieve standardization
Planning services when and where required and liaising with suppliers
Running, managing, and reviewing the planning system to meet the operational requirements on an ongoing basis
Distribution of operations information across the team and other related business areas
Monitoring and managing constantly any changes, modifications and/or cancellations to be updated in the planning system for running a smooth operation
Checking special requests bookings and registering the requirements on the system
Optimizing costs and sales plannings according to budgets
Report incidences in the planning system and ensure good coordination with other departments
Requirements:
Strong administration and organisational skills and confident with technology
Previous user knowledge of Asterix would be highly desirable
Can solve problems independently and/or make suggestions how to improve ways of working & embrace our digital culture
Fluent in verbal and written English and Spanish is required
Additional languages advantageous
Can think things through logically to simplify tasks, working at times virtually and independently
Easily adapts to a variety of changes to ways of working and quickly react to operational issues
Exceptional communication and team working skills in an international environment
A plus is also if you have some knowledge from the cruise industry
Nice to have:
Previous user knowledge of Asterix would be highly desirable
Additional languages advantageous
Some knowledge from the cruise industry
What we offer:
Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access the TUI Learning Hub
Opportunities to work on global projects and teams
Community involvement with local charity and sustainability initiatives like the TUI Care Foundation