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Planning & Business Operations Lead

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Airbnb

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

129000.00 - 152000.00 USD / Year
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Job Description:

Community Blueprint helps Airbnb understand the customer experience and drive solutions that delight our community. As the Planning & Business Operations Lead, you will support the operational backbone for this mission, owning our portfolio rhythms, central tooling, and cross-functional execution that moves insights into action. You’ll align stakeholders around clear plans, stand up crisp governance and reporting, and ensure our teams have the structures, data, and visibility to deliver measurable, timely impact.

Job Responsibility:

  • Support the planning and business operations engine for Community Blueprint
  • Coordinate planning, prioritization, and portfolio reviews aligned to company goals and tackling customer pain points
  • Define and maintain operating cadences, forums, and decision-making stage gates
  • Own productivity tooling for Community Blueprint and source-of-truth assets
  • Lead the evolution of our Airtable-based portfolio and learnings trackers
  • define taxonomy, workflows, interfaces, and integrations (e.g., Jira, data/reporting)
  • Partner with Analytics/Eng to stand up durable dashboards and executive views
  • reduce manual reporting through automation
  • Drive cross-functional program delivery from problem identification to solution execution
  • Translate pain points and insights into structured program plans with clear milestones, owners, and success metrics
  • Proactively surface risks, unblock dependencies, and maintain “path to green” plans
  • Create leadership-ready narratives and business cases
  • Build concise, data-backed updates for executive forums
  • connect initiatives to business impact and time-to-close
  • Establish standardized templates for updates, release notes, and post-launch readouts
  • Up-level how we work
  • Implement lightweight, repeatable governance, RACI, and intake/change control
  • Lead retrospectives
  • codify improvements into playbooks, templates, and SOPs
  • Champion consistent labeling/tagging (e.g., customer journey, domain) for reliable rollups across tools and teams

Requirements:

  • 6+ years in Program Management, BizOps, or PMO roles in high-growth tech or operations-heavy environments
  • experience driving cross-functional programs end-to-end
  • Demonstrated ownership of planning and business operations: portfolio management, OKRs, roadmapping, governance, and decision forums
  • Tooling ownership experience: administering and evolving collaborative/portfolio systems (e.g., Airtable, Jira, Asana/Trello) and partnering to build dashboards (e.g., Tableau/Looker/Superset)
  • comfort translating workflows into system design
  • Strong project management fundamentals: critical path, dependency/risk management, stage gates, change control, and stakeholder alignment
  • Analytical storyteller: turns signals into clear, leadership-ready narratives and action-oriented recommendations
  • comfort with basic SQL or working closely with data partners
  • Executive presence with excellent written/oral communication
  • adept at influencing across functions and levels
  • Thrives in ambiguity
  • brings structure, prioritization, and focus to complex problem spaces
  • calm under pressure

Nice to have:

  • Experience in customer experience, trust/safety, fraud/risk, quality, or support operations
  • Hands-on experience integrating Airtable with Jira or other systems
  • interface design for stakeholder-friendly views
  • Standing up standardized taxonomies (e.g., journey tags, issue categories) that enable reliable reporting across tools
  • Familiarity with executive forum operations and portfolio reporting
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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