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You'll step into a career-defining opportunity where transformation isn't just a project—it's a once-in-a-generation shift. As we build the UK's largest mobile network provider, you'll play a key role in shaping how Business Operations delivers change at scale. You'll work at the heart of transformation, bringing structure, clarity, and momentum to a fast-paced portfolio of initiatives that directly impact customer experience and business performance.
Job Responsibility
Support the end-to-end management of the Business Operations transformation portfolio, helping bring ideas from planning through to delivery
Coordinate prioritisation and planning activities, ensuring the right initiatives are delivered at the right time
Maintain clear delivery plans, milestones, and progress tracking to keep everything on course
Enable strong governance by supporting forums, reporting processes, and structured updates to stakeholders
Track risks, issues, and dependencies, proactively identifying potential challenges and supporting mitigation plans
Ensure alignment between planning and delivery, helping teams stay focused on outcomes and priorities
Partner closely with value teams to ensure initiatives deliver against commercial targets and business goals
Continuously improve delivery processes, bringing ideas to enhance efficiency, consistency, and impact
Maintain accurate planning documentation and use tools to create visibility across the portfolio
Requirements
Experience supporting transformation programmes, PMO, or operational change initiatives
Strong organisational skills with the ability to manage multiple priorities in a dynamic environment
Excellent attention to detail, with confidence in maintaining accurate reports and documentation
Experience working with Agile methodologies, with familiarity across Waterfall or hybrid approaches
Proven ability to track progress, milestones, risks, and dependencies across multiple initiatives
Strong communication and stakeholder coordination skills, with the ability to engage across different teams
Hands-on experience with delivery and planning tools such as Jira, Excel, and PowerPoint
Understanding of service operations and business processes within a telecoms environment (preferred)
Nice to have
Understanding of service operations and business processes within a telecoms environment
What we offer
Excellent basic salary plus bonus and Vodafone benefits