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The person will be a key member of the planning function within the Consumer P&O team. This role will work across multiple business groups in supporting the analysis, sizing, and prioritization of high-impact business initiatives to drive growth and increase customer lifetime value. Key activities will include developing business performance reporting and models, tracking the impact of business initiatives, coordinating planning with FP&A, and helping the Consumer P&O team collaborate with various teams across Roku to execute new programs.
Job Responsibility
Lead tracking, monitoring, and reporting of ongoing business performance (revenue, profit, retention, customer lifetime value, ROI, and P&O KPIs)
Develop and operate scalable reporting, forecasting templates, and overall business intelligence infrastructure
Partner with Analytics/FP&A teams to streamline processes, improve data infrastructure, and avoid duplication of efforts across the Roku ecosystem
Establish performance baselines for modeling key consumer actions
Support Roku’s international expansion strategy
Develop business cases and models for high-impact, company-wide initiatives, exploring new areas for investment that may generate high returns
Partner closely with Customer Intelligence, Analytics, and FP&A to validate assumptions and data inputs
Expand the scope of existing team capabilities to international focus markets (reporting, planning, opportunity sizing)
Support creation of impactful, compelling presentation materials (decks, notes, write-ups, etc.) that effectively communicate financial projections, drivers, performance, risks, and opportunities to support prioritization discussions that will shape roadmap development
Provide frequent, time-sensitive, ad hoc insights to inform executive decision-making
Monitor key industry and economic factors to determine potential impact on customer lifetime models, revenue streams, and long-term planning
Collaborate with FP&A and Analytics teams to ensure trends are incorporated where appropriate to shape overarching company strategy
Requirements
5+ years of experience that includes one or a combination of the following: Consumer Analytics, SP&A, FP&A, or similar planning experience, ideally with D2C SVOD and AVOD experience OR management consulting, investment banking, or equity research within the Media, Technology, or Telecom sector
Experience working with customer lifetime value, including an understanding of methodology, use cases, and implications for forecasting
Ability to understand complex business drivers, produce high-quality analytics, and communicate results effectively
Best-in-class (more than advanced) Microsoft Excel and PowerPoint skills, with a keen eye for presentation design and the ability to distill complex concepts and analyses into clear, easy-to-understand presentations
Understanding of cohort/growth models and discounted cash flow models
Advanced ad-hoc financial modeling skills with a special talent to form and defend model assumptions with limited data
Hands-on with AI tools (ChatGPT, Claude, Copilot, etc.) and motivated to push their use in day-to-day workflows
Highest standards of accuracy and precision
highly organized and deliverable-focused
Strong communicator and collaborator across multiple departments with a service-oriented business partnering approach
Ability to thrive and take initiative in a fast-paced, high-pressure, and ambiguous environment
Familiarity with dashboarding tools, including Tableau and Looker, coding skills are a plus
Familiarity with international markets and growth strategy is a plus
Nice to have
Familiarity with dashboarding tools, including Tableau and Looker, coding skills are a plus
Familiarity with international markets and growth strategy is a plus
What we offer
health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
global access to mental health and financial wellness support and resources
healthcare (medical, dental, and vision)
life, accident, disability, commuter, and retirement options (401(k)/pension)