Planner

• Respond to client queries professionally and promptly
• Coordinate and schedule civils‑related tasks into the existing BT network
• Manage client requests and escalate issues to the Programme Manager when needed
• Ensure engineers have correct job packs, site access, and information
• Manage external design partners and ensure design quality and timelines are met
• Conduct quality checks on submitted designs and provide feedback
• Implement design guidelines to ensure consistency and accuracy
• Work closely with Regional Build Managers to support KPIs and targets
• Support build contractors, including managing design change requests
• Provide design data to other business functions when required
• Carry out occasional site surveys to support planning and build activities
• Drive and maintain quality control processes
• Build strong relationships with internal and external stakeholders
• Work effectively as part of a team and communicate clearly across departments

• Strong planning, organisational, and monitoring skills
• Excellent administration skills and proficiency in Microsoft Office
• Confident communicator, able to liaise with engineers daily
• Ability to prioritise workload and meet deadlines
• Strong written and verbal communication skills
• Quality‑focused with a commitment to safety and continuous improvement
• Adaptable, flexible, and able to work under pressure
• Legal right to work in the UK

Telecoms knowledge and scheduling experience

• Standard Benefits Package
• 33 days holiday including Bank Holidays