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We are looking for a highly organized Temporary Planner to join our busy repairs team. In this role, you aren't just booking appointments; you are the vital link between our residents and our tradespeople. You'll be responsible for ensuring our tenants receive high-quality service by getting the right engineer to the right job at the right time.
Job Responsibility:
Manage and optimize daily diaries for multi-trade operatives (Plumbers, Electricians, Carpenters)
Act as first point of contact for residents, handling repair requests
Track job progress in real-time and re-route operatives for emergencies
Update internal CRM/housing management system accurately
Tackle no-access issues or parts delays to minimize downtime
Requirements:
Previous experience in a scheduling or planning role is essential
Experience in Social Housing or Facilities Management is a plus
Comfortable using scheduling software (e.g., DRS, Opti-time, Northgate, or Orchard)
Strong communication skills
Resilience and ability to stay calm under pressure
Nice to have:
Experience in Social Housing or Facilities Management