Planner

We are looking for a Planner to join the Repairs and Maintenance team to be responsible for the day-to-day scheduling of responsive repairs through the Dynamic Resourcing Scheduling system (DRS) for a number of trade persons providing excellent service delivery to all customers while ensuring maximum efficiency and maintaining key performance indicators. The post holder will act as the main contact for Customers, Customer Service Centre, and other colleagues to progress responsive repairs through to satisfactory completion. They will be flexible, approachable, and be keen to work well with tenants, contractors, suppliers, and colleagues, providing cover for other Planners when required. The successful candidate must be a proactive, well-organised individual with a good knowledge of social housing, preferably in a responsive repairs or maintenance department. You will have a passion for ensuring customers are at the heart of what we do, so you will need to be a good communicator.