Planner/Scheduler

• receive calls and emails regarding the organising and booking of residential repairs and minor refurbishment works on Teign Housing properties
• make outbound calls to residents to book in essential compliance testing works (to include, gas, mechanical and electrical works)
• consistently liaise with residents and operational trade teams to achieve the best service delivery
• use dynamic scheduling system to manage operative diaries to ensure all works are carried out efficiently and within agreed timescales
• manage emerging day, dealing with emergencies and exceptions
• act as first point of contact for customers and trade operatives
• input up-to-date, accurate and complete notes for each job/task on the system

• demonstrable planning/scheduling experience ideally obtained from within a fast-paced dynamic environment that involves high volume telephone communication
• strong IT skills (Microsoft Office) with the aptitude to pick up new systems and be able to follow processes consistently
• excellent communication skills, with the strength of character and ownership/ accountability to make decisions and follow them through to completion and satisfaction
• proactive and able to use initiative
• determined, resilient and motivated to achieve targets
• take pride in completing and achieving results independently as well as part of a team

housing repairs related background

• employer pension contribution of up to 5%
• 31 days paid holiday (including bank holidays)
• buy up to 5 days or sell up to 3 days per year
• annual pay reviews
• life insurance
• enhanced maternity/paternity pay
• training and development opportunities
• trade discounts from preferred suppliers
• access to the Lighthouse Construction Industry Charity